Customer Service Testing
Resume:
Venkata Sireesha Devulapalli
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• Around 7 years of experience in Quality Assurance testing of client/server, Web based
applications using manual and automated testing tools.
• Excellent understanding of Software Development life Cycle (SDLC ) and importance of QA
i n Development/ Enhancement and Maintenance of software applications.
• Involved in all phases of the S TLC and S DLC, with t imely Delivery against aggressive
deadlines, with QA methodologies such as Waterfall, V Model, Agile, Scrum etc.
• Experienced in F unctional testing, B lack Box testing, System Testing, UAT, I ntegration
t esting, R egression Testing, D atabase Testing and U I T esting .
• Experienced in wri ting T est cases, Test completion reports, executing Test Scripts and
generating T est metrics. Assisted in developing T est Plans.
• Worked closely with developers and business users to understand their requirements and
business functions.
• Experienced in creating test scenarios and test cases to ensure they will adequately cover the
business requirements and business process f lows by creating Requirement Traceability
M at r ix (RTM).
• Extensively involved in IST(Integration system testing) Testing and E2E (End to End )Testing
• Participated in t est review meetings, defect review meetings, walkthroughs to discuss
requirements, t est status, issues and open defects.
• Extensive experience with H T M L, XHTML, XML, XML Namespaces, CSS, HTTP, and Web
APIs.
• Proficient in wri ting SQL scripts to retrieve/modify data in the database for backend testing
and data validations using TOAD.
• Extensive experience Testing in Oracle, DB2, Web sphere, IB M Mainframe, C#, ASP.NET
F ramework, Client Server, Web, SOA, Java – J2EE, SQL Server 2008.and .Micro soft
SharePoint Services.
• Experience in design, implement and maintain Keyword D riven, Data D r iven and H ybrid
A utomation frameworks by using Q TP.
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• E xtensively used Q uality center i n analyzing t est cases and t racking defects and monitor
t hem until closure.
• Experience in M iddleware server side testing and Database testing for Web Applications using
Web services tools Soap U I/Soap Sonar.
• Experienced in executing automation scripts using Q TP and knowledge using L oad Runner .
• Expertise in developing custom hands-on QTP Library Functions.
• Extensive working experience on distributed applications.
• Exceptional skills in UN IX Shell scripting.
• Used HP Quality Center (ALM) and Rational Team Concert (IBM RTC) as Bug t racking tools
and also used QC (Quality Center) to run automated test scripts.
• Knowledge in SAP HR Module.
• Comfortable with various Industry Leading Operating systems (Windows and UN IX f lavors).
• Knowledge in testing various mobile applications(Android, Blackberry)
• Team player in projects with self-managed tasks and ability to handle simultaneous
deliverables under tight deadline
T echnical Summary:
Operating Systems: Windows NT/2003/2008/XP, UN IX, L inux.
Languages: Visual Basic, PL/SQL, SQL, C, C++, Java/J2EE, HTM L, XML, ASP.NET, TSL, and
V BScript, JavaScript. SAP HR.
Databases/Reporting : Oracle 9i/10g, SQL Server, DB2, VSAM
Tools: Quick Test Pro (QTP), Load Runner, Quality Center, Application Life Cycle Management
(ALM), Rational Tools (RTC, RQM), Soap U I, Putty, JIRA,
A pplication Server : Web logic, SOA, Web sphere.
Technologies: BPEL, WSDL, Web services.
Others: M icrosoft Office suite of Products (Word, Excel, PowerPoint), M icrosoft Visual Source Safe,
Lotus Notes
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E ducation : Master’s in Business Administration
Legal Status: E AD A uthorized to work in US
TSYS, Columbus GA 2013 Feb –
A ug 2014
Sr. QA Analyst
Confidential
The Credit card processing application is developed to support call center and back office services.
Surround is a TSYS initiative using leading technology, industry standards, and extensive
usability research to create a better experience for all TSYS customers, across all types of access,
d ifferent applications, devices, and Communication methods. By creating a single language that
can be easily consumed by all client and TSYS applications. TSYS clients and their customers will
better be able to interpret and use surrounds data and tools across multiple channels.
Responsibilities:
• Involved in Defect T riage meetings to Troubleshoot & t r iage issues w ith developers and
s takeholders for root cause identification and resolution.
• Led Application Lifecycle Management with HP QC (Requirements management, storage,
and coverage w ith Test Cases, devising test run sequence, execution, defect identification,
reporting & resolution).
• Involved in Scrum Process as a part of agile methodology.
• Developed detailed Test Cases based on the Functional Requirements, Mapping documents
and Use Cases
• Manual and Automation testing of applications built on P EGA P RPC 6.3 and 7.1 p latforms
• Communicate with Business Analysts as part of the reviewing the requirements documents
• Identified and documented defects using RTC to ensure applications functionality
• Designing and Executing Test scripts using HP ALM test management tool.
• Involved in security testing.
• Attended Elaboration meetings with business, Senior A rchitects and P roject Managers.
• Responsible for Testing Web services API s using Soap Sonar tool.
• Responsible for Test data identification and creating the data.
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• Experienced in writ ing and customizing T est Scripts using VBScript in QTP.
• Used Firebug for debugging and performance of web pages.
• Extensively used HP ALM for defect management.
• Involved in wri ting automated test scripts for Functional, Regression Testing using Q TP.
• Reporting project progress and Test metrics to Senior Management and Stake holders by
r unning daily status reports using SQL queries.
• Maintained VBS files, Object repositories and Test data files for Automation test
execution A bility to develop error handling and recovery scenarios and Involved in
creating Test Plans.
• Execute the test cases for developed modules/work types for a particular Sprint i n this
Agile based Methodology Project.
• Involved in UAT (Alpha) testing.
• Rational Team Concert (RTC) is used as a source or version control tool to support a highly
i ntegrated collaborative development environment, integration with defect t racking,
i ntegration with builds, and process-centric automation.
• Created A utomation scripts on the concepts of R egular Expressions using
p arameterization and data tables as base.
• I nvolved in Daily Standup meetings.
• Involved in Functional, In tegration, Regression, GUI testing and Usability testing of all the
p roject releases which are developed in TIBCO, Java and PEGA rules
Environment:
Java, PEGA Rules Process Commander PRPC 7.1, CICS, DB2, XML, TIBCO, Quality Centre
(ALM), Rational Team Concert(RTC), Quick Test Professional QTP (UFT)11.5, UN IX, Soap
Sonar, MQ Series, Lotus Notes, Firebug, Share point and MS Office
T Mobile, Washington
A pr’11-Jan’13
Sr. Test Analyst
Payment Processing System
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T his is a 24/7 enterprise application which processes onetime credit card and bank draft payments
by connecting with external banks. This application has web client, EJB In terface and batch
p rocessing. Customer Service Representatives and Financial System employees access Web Client
for accepting payments from customers. Web Client supports all versions of Internet Explorer and
other browsers. EJB interface is used by all external clients and batch jobs are used to send the
payment t ransactions to external vendors.
R esponsibilities:
• Reviewed User Requirements, Use Cases and Detailed Designs to develop Test Cases.
• Documenting and executing T est plans, Test cases and T est scripts based on
requirements.
• Worked in Agile methodology. Attended Daily standup meetings.
• Prepared Test Cases and expected results in Q uality Center and t racing the test cases to
t he requirements.
• Performed I ntegration t esting, System testing and F unctional testing.
• Executed test Scripts and validated the actual results against the expected results
• Ini tiated SQL queries against database for test verification purposes.
• Tested Web Services using testing standards like validating XML, SDL using Soap U I.
• Performed Smoke Testing on the application before accepting the build for a major testing
effort.
• Performed Real time Data Validation during Check out process Verified checkpoints using
QTP.
• Executed P L/SQL (stored procedures) to test Oracle Database.
• Created and enhanced Tests/Test Scripts using keyword driven methodology and also
descriptive programing .
• Executing test Scripts and validated the actual results against the expected results.
• Involved in defects verification and giving walk through with the developer's about open
defect status.
• Executed shell scripts (batch jobs) in Unix/Linux.
• Used QTP t o automate Regression Testing after every version change of the application
• Detected Defects, Communicated to the developers using Bug Reporting Tool and Tracking
t he Defects using Q uality Center .
• Defect Logging, Tracking to closure and updated the status in QC and Clear Quest.
I nvolved in complete QA Life Cycle
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• Performed Browser compatibili ty testing on various browsers for GUI components
• Participated in daily, weekly test execution status and defect status meetings
Environment:
Quality Center 10.0, QTP (Quick Test Professional) 9.0, JSP, Load Runner, TOAD, Web logic,
O racle, UN IX, HTM L, SVN, Rational Clear Quest, XM L and MS Office
Expedia I nc., Washington
D ec’09-Feb’11
QA Analyst
Customer Management System
T his Project was developed for Expedia's customer service agents Tiers 1-3. This tool provides
cross-brand sales and customer service functionality for call center agents by letting brand (i.e.
customer profile services) and brand agnostic services (i.e. order management system) across
E xpedia points of sale and external providers like Google Maps API, Tea Leaf and Omniture plug-
in into the application and navigates the agent through the call f low and provides specific forms to
service the customer easily without having to document i t all.
Responsibilities:
• Responsible for creating the Test plan and System test Cases based on USECASE
documentation maintained.
• Involved in periodic requirement reviews to ensure up-to-date requirements and user
expectation.
• Performed F unctional, System, I ntegration, and B ackend Testing of d ifferent
modules of the application.
• Reported defects based on their severity level in JIRA.
• Monitoring test execution of application work f low modules after deploying them on the
application server.
• Worked closely with Business and Development teams to get better understanding on
business processes and systems.
• Data validation and Database integrity testing done by executing SQL, and TSQL
statements.
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• Actively participated in various meetings and discussed enhancement and modification
requests.
Environment :
JAVA, Tomcat application server, Windows 2003, SQL Server 2008, JIRA, Micro soft TFS, MS
O ffice Tools
SIFY, I ndia
Sep’06 - Apr’09
QA Analyst
T his project is for Sun Chemical. I t is world's largest producer of printing inks and pigments and a
leading provider of materials to packaging, publication, coatings, plastics, cosmetics. Worked as QA
analyst supporting order management system.
R esponsibilities:
• Developing Test Plan and Test Cases for each individual module.
• Performing extensive manual testing of each module.
• Involved in SQL database backend testing.
• Logging and t racking defects into Test Director and producing defects reports.
• Interacting with developers on various issues relating to software defects, builds.
• Suggested Enhancements to the application.
• Prepared Traceability Mat rix document to map the test cases to the requirements.
• Ini tiated and helped in process improvements.
E nvironment:
Test Director, UN IX, VB 6.0, SQL Server 7.0, WinNT/98/2000/XP.
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