Customer Service Office
Resume:
Kassandra Amaral
*** ****** ******, **********, ** 07109
862-***-****( **********@*****.***
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Receptionist & Cosmetologist
Energetic and personable professional with exceptional interpersonal skills
to build strong professional relationships with customers. Licensed
cosmetologist known for positive attitude and ability to work with all
types of people. Meets assigned goals and deadlines whether working
independently or a as a member of a team. Self-starter who applies
attention to detail to plan and follow-through on projects. Quickly learns
new skills to meet the unique needs of the organization.
AREAS OF EXPERTISE
Critical Thinking Project Planning Microsoft Office Suite
Interpersonal Skills Upselling Inventory
Team Player Reception/Communication Schedule Management
Budgeting Attention to Detail Customer Relations
PROFESSIONAL EXPERIENCE
Franks Deli and Catering Service, Belleville, NJ 2013
Cashier
. Interacted with customers to assess their needs and promote customer
satisfaction.
. Accurately and efficiently took orders over the phone.
. Maintained a clean and safe work environment that met health and
safety guidelines.
. Worked effectively as a member of a team to meet company goals and
deadlines.
. Upsold products and services to increase revenue.
Master Grill/Portuguese Barbecue USA, Belleville, NJ 2013
Cashier/Waitress
. Provided exceptional customer service to deliver a positive guest
experience.
. Handled money using the point of sale (POS) system to complete
transactions.
. Efficiently brought food to tables and assessed customer's additional
needs.
. Managed multiple customers simultaneously to maintain a consistent
workflow.
. Built positive relationships with customers to improve customer
retention.
Education & licensures
Cosmetology Certificate, The Hair Design School of Bloomfield, Bloomfield,
NJ
Temporary Cosmetology License, State of New Jersey
Associate in Social Science, Essex County College, Newark, NJ
Contact this candidate