Customer Service Supply Chain

Erik Challeen - MBA, CPIM, CPSM

Career Profile Operations & Supply Chain Performance Improvement Expert, Corporate Strategist and Change

Agent

** ***** ******** *** ****** chain and operations, for companies in the Aviation, Aerospace, Medical

Device, Construction, Distribution, Energy, Manufacturing, and Telecom Industries. Leveraging a unique

background in supply management, strategy, and performance management leading to significant

accomplishments in reengineering operations and maximizing profitability.

Possess deep experience in the following areas:

Spend management ranging from $100 million - $9 billion, delivering $1.8 billion in savings

Creating positive culture change and “leaning” out operations and supply chains

Expert at improving total supply chain quality and performance

Improving customer satisfaction and operational excellence

Performance Setup and managed $7 billion annual supply chain program

Milestones Challenged to setup a supply chain delivering a $7 billion facility construction program for global

telecommunications provider. Completed a successful culture change throughout division and refocused

all personnel on service quality and delivery execution. Setup and managed 5 national DC’s, delivering

material to 196 facility locations, managed transportation providers, and led design and implementation of

proprietary SCM business systems.

Within 1 year, tripled operational capacity enabled company to meet all customer service level

requirements.

While improving service levels, transitioned manual operations to highly automated system, reducing

annual operating budget 33%, saving $8 million per year.

Recovered $200 million cash through inventory rationalization programs

Devised plan that addressed monumental issues with aged material and uncontrolled inventory through

advanced forecasting techniques, supplier negotiations, and inventory optimizations. Results:

Led engineering to develop modularized BOMs, reducing SKU count by 70% along with significant

savings in reduced purchasing, materials management, and warehousing workload.

Negotiated with suppliers to resell obsolete inventory resulting in the recovery of $200 million cash.

Reduced operating costs by 50% while increasing productivity 600%

Tapped by the Chief Financial Officer to fill a newly created executive position, with urgent requirement to

turnaround a SCM outsource provider’s operation that provided unacceptable service to clients coupled

with unprofitable operating costs. Reined in out-of-cost controls and led a total overhaul of the supply

chain organization to slash operational costs and drive quality improvements. Results:

Lowered annual operating expenses by 50% by totally reengineering all aspects of the SCM function.

Increased service levels while eliminating historical two-week order backlog and increasing inventory

accuracy from 64% to 99.94% in 9 months.

Led Lean Six Sigma improvement projects, increasing worker productivity by 600%.

Led implementation of corporate ERP, MRP, and MES Systems

Selected, designed, and implemented ERP systems to include; Sales Order Processing, Master

Scheduling, MRP, Purchasing, Inventory Management, Shop Floor Control, Manufacturing Execution

Modules and Lean Tools in Oracle, PeopleSoft, JDEdwards, and SAP ERP systems.

10857 Huntwick St, Highlands Ranch, CO 80130 *********@*****.***

Home Phone: 303-***-**** Cell Phone: 303-***-****

Erik Challeen, MBA, CPIM, CPSM Page 2

Experience CHALLEEN CONSULTING, DENVER, CO 1994 to Present

Principal, Management Consultant

Results included improved supply management functional capabilities and effectiveness, lead operational

excellence improvement programs, enhanced customer satisfaction, and increased return on assets.

Requested by several clients to take over day-to-day department and functional leadership roles.

Built proprietary web-based warehouse management system incorporating RF barcode equipment,

online ordering and order tracking, fulfillment activities, forecasting analysis, supplier performance

analytics, and workforce management.

Led continuous improvement initiatives for Fortune 5 client to lower cost, decrease lead times and

shorten manufacturing cycle times doubling operational capacity without increasing costs.

COCHLEAR AMERICAS, CENTENNIAL, CO 2011 to 2013

Supply Chain Director

Provide operational leadership for $300 million revenue medical device manufacturer. Responsible for

manufacturing, logistics, planning, procurement and facilities management across North and South

America. Manage $97M operating budget.

Implemented Lean management program throughout operations, replaced quality management system

to ensure FDA compliance, launched new distribution center in Panama, and corrected Import/Export

compliance program removing company from Customs watch list.

While order volumes increased 16%, reduced headcount 18%, reduced cycle time by 67%, reduced

backorders by 93%, increased inventory turns 70%, increased productivity 55% while holding

operational cost to 2010 levels.

RAS & ASSOCIATES, DENVER, CO 2009 to 2010

Senior Manager, NASA Lean Supply Chain Project Lead

Recruited to lead the lean supply chain transformation project for a major NASA Space Program. The

Obama Administration canceled entire program.

ENCANA, DENVER, CO 2008 to 2009

Advisor, Supply Chain – Director Level

Reporting to the Vice President of Corporate Supply Management; facilitated and led the supply

management transformation effort to become 'world-class'. Responsible for the advancement of

EnCana's Supply Chain capability, quality, and performance.

Provided corporate wide leadership and support for Supply Chain initiatives including policy

development and guidance, performance management, reporting and knowledge shar ing, and

commercial aggregation.

Identified/developed $800 million cost reduction plans for division teams for $6.1 billion capital budget.

AVIATION TECHNOLOGY GROUP, CENTENNIAL, CO 2005 to 2007

Supply Chain Director

Directed SCM functions of all aircraft product produced for aerospace manufacturer. Led rationalization of

supply base from 400 to 90 suppliers. Provided strategic sourcing leadership; supplier and contract

management; and integrated supply chain solutions resulting in:

Deployment of integrated forecast to pay process and ERP systems for $300 million annual spend.

Negotiation of all sourcing agreements delivering ~30% cost savings per aircraft.

Performed technical management duties over critical supplier to rein in budget and schedule overruns.

Managed design effort involving 80 technical staff, and $31 million product development budget.

10857 Huntwick St, Highlands Ranch, CO 80130 *********@*****.***

Home Phone: 303-***-**** Cell Phone: 303-***-****

Erik Challeen, MBA, CPIM, CPSM Page 3

LOCKHEED MARTIN, LITTLETON, CO 2003 to 2005

Supply Chain Strategist and Consultant

Created integrated logistic execution plan for $7 billion US Department of Defense program. Created and

led team that generated baseline of current network structures, built productivity models, established

future global vision, set improvement priorities, developed high-level implementation plans, and

implemented SAP. Held Top Secret Clearance.

Led design for supply chain program recognized on AMR Research's list of top 25 supply chains.

Spearheaded efforts to renegotiate all supplier contracts recouping $150 million lost in previous

negotiations without compromising schedule or technical requirements.

SUPPLYRIGHT, LLC, DENVER, CO 2001 to 2004

President

Provided companies with advance management solutions for enhancing supply chain operational

performance. Held strategic and functional responsibility for sourcing, inventory planning and

procurement, vendor management, marketing programs, distribution, planning, a ssembly, reverse

logistics, customer service, and sales support.

Acted as Senior Operating Executive tasked to reduce the number of national distribution centers from

8 to 5, increasing customer volume by $500 million annually while improving service level. Charged

with driving the organization to becoming a low cost provider.

Reduced client on-hand inventories resulting in a recovery of $110 million in cash by integration of

engineering and purchasing through advanced forecasting and global utilization initiatives.

LEVEL 3 COMMUNICATIONS, BROOMFIELD, CO 2000 to 2001

Director of Logistics and Supply Chain

A global communications company with $4.2 billion in annual revenues

Directed a 128 person Supply Chain Organization managing $9 billion spend during construction of global

telecommunications network. Challenging role focused on developing global vendor sourcing strategies,

vendor quality programs, vendor rationalization, multi-million dollar contract negotiations, corporate

contract management, capital purchase review and approval, and cost reduction strategies.

Renegotiated contracts with key suppliers saving $350 million.

Evaluated organizational operations, reorganized the department, and executed strategies to save $8

million in supply chain operating expenses.

MONTANA ARMY NATIONAL GUARD, Bozeman MT 1994 – 2002

Senior Intelligence Analyst

Education & MBA-Operations Management, Honors • Regis University, Denver, CO

Emphasis in change management, innovation, and global operations.

Professional

Executive Management Program • MIT, Sloan School of Business, Cambridge, MA

Development

Bachelor of Science in Business Management • Montana State University, Bozeman, MT

Certified in Production and Inventory Management (CPIM) - APICS

Certified Professional in Supply Management (CPSM) - ISM

Certified in Change Management – PROSCI Change Management Learning Center

Program Manager Training – Lockheed Martin

Lean Six Sigma Black Belt

10857 Huntwick St, Highlands Ranch, CO 80130 *********@*****.***

Home Phone: 303-***-**** Cell Phone: 303-***-****

Contact this candidate