Manager Customer Service

Jessica Peddicord

**** ***** **** # *** ******, TX 75231

330-***-**** Mobile *******.*********@*****.***

WORK EXPERIENCE

ArtFX Inc.

HR Manager/ Office Manager-Dallas, TX

November 2013- Present

. Recruits and interviews candidates bi- weekly to fill positions for

both the office and the growing needs in production

. Conducts new hire orientations, creates new employee files, maintains

current personnel files

. Certified with E-Verify, conducts I-9 verification for every new

hire, and files with the OAG

. Responsible for all salaried new hire health benefits

. Manages payroll and any benefit time for 60+ employees

. Proficient with the FMLA policy

. Handles the accounts payable for the Dallas facility

. Uses QuickBooks to do invoicing for all local jobs done and to handle

payments received

. Oversees Health & Safety committee and ensures compliance

Abercrombie & Fitch June 2004 - May 2013

Store Manager - Abercrombie & Fitch - Dallas Galleria - Dallas, TX

May 2011 - May 2013

. Reassigned to rehab a high-volume, underperforming store based on

success in Ohio

. Maintain high marks in staff diversity over comparable stores

. Recruit managers, models and impact team members on an ongoing

basis

. Lowered store shrink by 50%

. Improved Black Friday sales by 33% over previous year,

outperforming comparable stores and sales estimates

. Improved sales by 12.4% from previous year

. Lead training and management meetings to develop staff members by

setting achievable goals and effectively communicate their role on

the team

. Oversee 5 assistant managers, 55+ associates, and successfully

manage a multi-million dollar business

Store Manager - Abercrombie & Fitch - Belden Village - Canton, OH

September 2009 - May 2011

. Accepted rehab opportunity at a smaller store due to family

emergency

. Improved staffing levels and casting-eligible candidates by 75%

. Recruited and trained three management candidates to become store

managers at focal locations, 2 going to international locations

. Uphold the brand, oversee, and maintain effectiveness of all

aspects of the store through the supervision of store staff

. Conduct structured meetings, quality reviews, and on-the-job

training with staff

. Create schedules to ensure maximum productivity and effective

payroll cost control

General Manager - Hollister Co. - King of Prussia Mall - King of Prussia,

PA November 2007 - September 2009

. Selected as the first non-GM to run the largest Hollister Co. store

in Pennsylvania

. Led management teams and sales associates to sustain high sales

volume in a heavy-traffic store

. Oversaw overnight operations to ensure visual standard is at an

exceptional level

. Improved and reinforced company standard consistently

. Attended the preview of the first Gilly Hicks store with senior

management

. Oversee 8 assistant managers, 70+ associates, and successfully

manage a multi-million dollar business

. Create fun and engaging environment by upholding Abercrombie

vision, generating new ideas to improve store experience, and

setting the example of enthusiasm, integrity, commitment, and

passion for the brand and culture

Store Manager - Hollister Co. - Concord Mall - Wilmington, DE April

2007 - November 2007

. Hand-picked to open the focal first Hollister Co. in Delaware by

senior management

. Recruited and trained an 80+ person staff in a four-week period

. Managed new store opening process and company standard

implementation

. Praised by the district manager as a role model manager for the

district

. Introduced new methods for efficient operations that were adapted

by the entire district

. Completed internal certifications in customer service and diversity

training

Store Manager - Hollister Co. - Great Lakes Mall - Mentor, OH

September 2006 - April 2007

. Rehabilitated a poor-performing store by addressing staffing issues

and reinforcing company standard

. Recognized for well-run store operations and impressive visual

standard

. Assisted other stores with management techniques and improved

operations

. Sent on assignment as a member of the corporate new store opening

team to Michigan and Indiana

Assistant Store Manager - Hollister Co. - Belden Village - Canton, OH

May 2005 - September 2006

Lead Stock Manager June 2004 - May 2005

. Led impact and brand representatives in new store opening

. Maintained stockroom operations for shipment and replenishment

operations

. Promoted early to be an assistant store manager for exceptional

work ethic and dedication

. Improved visual standards as a visual assistant store manager

EDUCATION

Ohio State University - Mansfield Campus September 2003 - June 2004

. Studies included coursework in fashion merchandising

. Decided to pursue management opportunities with Abercrombie & Fitch

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