Customer Service Representative

Robert Darrell

Santa Clara, CA

******@*****.*** - 408-***-****

WORK EXPERIENCE

Air freight Agent

CC Global/K-line - San Jose, CA - 2012 to Present

As an airfreight agent I am responsible for shipping logistics for multiple customers with international and

domestic door to door services. My duties include supervising our in house drivers for dispatching, determining

method of shipment, preparation of airway bills, invoices, and other shipping documents, coordinating with

our contracted vendors in procuring space. As well as creating export documentation to facilitate the swift

movement of freight though customs too their international destinations. I also negotiate and arrange transport

of goods with carrier services and track shipments in real time until their delivery.

Benefits Investigation Specialist

Lash Group - San Bruno, CA - 2008 to 2011

As a Benefits Investigation Specialist I contacted insurance companies on behalf of the physician’s office to

verify patient benefits. Investigate and document patient’s benefits coverage. Coordinate with provider’s office

to assist in prior-authorization. I also worked with public and private payers, assisted in the use of our web

portal. I was responsible for trouble shooting issues and educating the end user on functionality. I interfaced

with insurance administrators, physician’s offices, patients and internal personnel.

Technical Recruiter

BioSource - Sunnyvale, CA - 2006 to 2008

As a Benefits Investigation Specialist I contacted insurance companies on behalf of the physician’s office to

verify patient benefits. Investigate and document patient’s benefits coverage. Coordinate with provider’s office

to assist in prior-authorization. I also worked with public and private payers, assisted in the use of our web

portal. I was responsible for trouble shooting issues and educating the end user on functionality. I interfaced

with insurance administrators, physician’s offices, patients and internal personnel.

Customer Service Representative, Budget Truck Rentals

Budget Truck Rental - Redding, CA - 2004 to 2005

I worked for the national reservation center’s customer service department. Responsibilities for documenting

customer issues and negotiating appropriate compensation on truck rentals, I was also responsible for training

employees on database functionality in rental policies, procedures. I was the lead on emergency roadside

assistance. Duties include the extensive use of computer programs as well as the communication of cases

to others in the department.

Laboratory Technician

MagCorp - Salt Lake City, UT - August 1997 to May 2001

Responsibilities

I worked in a four-man team on a rotating twelve hour shift within the quality control department.

Responsibilities included the running of in production samples from various sections of the magnesium

process.

Accomplishments

Certified as in production Q/A analysis

Skills Used

I performed quantitative and qualitative test using Arc spark spectrometer, UV and Atomic absorption, ICP,

LECO Sulfur and an array of wet chemical tests. Maintain all lab equipment and perform calibration of analytical

equipment to meet EPA standards, input data into mainframe and various other lab duties.

Lab Supervisor

Shasta Geochemistry (now Barringer Labs, Reno) - Redding, CA - May 1995 to August 1997

Responsibilities

Beginning as a lab tech my responsibilities included the preparation and analysis of samples for the detection

of trace elements by atomic absorption, set up and run experiments using EPA procedures, operation of all

analytical interments, perform quantitative chemical tests (titration, PH, gravimetric, etc.).

Accomplishments

As supervisor I was responsible for the preparation of data for final certification, QA/QC programs, purchase

of new lab equipment, creating new SOPs for the department and maintaining and updating employee safety

(MSDS) and personnel records.

Skills Used

Wet Chemistry, Trace metal analysis, quantitative testing,

client facing customer service.

EDUCATION

B.S. in Information Technology

University of Phoenix - Salt Lake City, UT

ADDITIONAL INFORMATION

Petty Officer US Navy

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