Commercial / Corporate Advertising
Resume:
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ROBERT PHILHOWER
**** ********** **. *********, ** 45409
Cell 937-***-****
**********@*********.***
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PROFESSIONAL SUMMARY
Results-driven, customer-focused, detail oriented, dependable, Assistant
Store Manager with 20+ years of experience in store management and
supervisory positions. Verifiable talent for maintaining profitable retail
operations, with success on capitalizing on growth opportunities,
implementing promotional/marketing strategies, and uplifting integrity.
Skilled in achieving employee buy-in on organizational goals. Respected,
trusted manager who upholds highest company standards. Interviewed, hired,
trained, mentored, coached and evaluated performance of hourly associates.
Retail Store Operations Visual Merchandise displays
Staff Training & Mentoring Commercial Advertising
Loss Prevention/Security Inventory
Control/Shrinkage
Strategic Market Planning Profit-and-Loss Management
PROFESSIONAL EXPERIENCE
CVS Caremark, Dayton, Ohio
July 2013 to Aug 2014
Assistant Store Manager
Coach and train store associates on day to day store operations. Manage
store employees on compliance and accountability issues. Assist with the
work flow in the Pharmacy, focus on ordering,inventory,price changes,
building vendor relations, cash management, opening/closing the store,
motivating associates, loss prevention, safety, recruiting, P&L, budgets,
margin, stores profitability and customer service levels.
Lowe's Home Improvement Warehouse, Dayton, Ohio
January 2011 to May 2013
Assistant Store Manager
Managed store to achieve 122% of sales goal for 2012, representing best YTD
performance in sales region.
Accountable for a 70+ member team, including Administrative, Delivery,
Installed Sales, Customer Service, and Receiving Department Managers.
Observed and evaluated associates performance. Managed total store level
operations, including staff hiring, training, evaluation and work
schedules. Resolved customer complaints and solved customers questions
regarding services and procedures. Primary focus involved tracking and
controlling top line expenses of a 40 million dollar store. Maximized sales
and profitability of assigned areas through execution of company programs.
Lowe's Home Improvement Warehouse, Dayton, Ohio
May 2010 to January 2011
Administrative Manager
Lead store to achieve 112% of sales goal for 2009, representing best
performance to-date within district. Established and maintained high
standard to achieve best store of the year through direct supervision and
exceptional customer standards.
Coordinated all administrative support with Administrative Department
Manager and Loss Prevention Manager to meet expense goals. Increased
overall integrity of the store by increasing associate ownership,
engagement, and integrity of staff.
Lowe's Home Improvement Warehouse, Dayton, Ohio
August 2006 to May 2010
Zone Manager
Achieved $15,000,000 in budgeted sales and margins in fashion electrical,
rough electrical, home decor, paint, flooring, appliances, and kitchen
cabinet departments. Responsible for sales objectives, weekly, monthly, and
quarterly results. Supervise, schedule, and motivate a 40 member team,
including department managers, sales specialists, team leaders, and
customer service associates. Ensured all corporate merchandising standards
are maintained on a daily basis including but not limited to loss
prevention programs, vendor merchandised resets, zone recovery, freight
flow, daily inventory replenishment, price integrity, promotional, seasonal
sets, and merchandise displays. Accountable for the overall safety,
security, supervision, recruiting, interviewing, hiring, training,
mentoring, and scheduling of all assigned personnel. Provide leadership,
direction, and motivation for overall operation of the store to achieve
sales goals.
Lowe's Home Improvement Warehouse, Dayton, Ohio
October 2004 to August 2006
Department Manager
Managed tool world, hardware and home storage departments. Supervised a
team of 9 customer service associates. Addressed department merchandising,
current inventory levels, and monthly budgets with associates. Ensured
merchandising efforts maximize sales by cross merchandising product and
identifying sales opportunities. Achieved increased sales on an ongoing
basis. Motivated department team leaders and customer service associates to
support company policies and procedures. Taught "How to Seminars" to
customers to help promote product sales. Coordinated resets and
merchandising opportunities with company vendors to maintain Plano grams to
company standards.
Management training programs completed:
EMTP- Oct 2004
MTP- Aug 2006
AGI Photographic Imaging, Miamisburg, Ohio May
1996 to October 2004
Advertising Photographer
Worked closely with advertising agencies and direct clients throughout the
United States to design and implement photography in advertising, product
packaging, collateral material, annual reports and web sites. Extensive
travel throughout the United States produced award winning advertising
campaigns recognized by local, regional, and national organizations.
Designed, built, and photographed elaborate sets for Fortune 500
Corporations. Consistently developed strong relationships with clients to
produce repeat projects and new business accounts. Accountable for
inventory of photographic supplies and studio equipment. Also, brainstormed
ideas with clients to produce highly visible advertising media. Partial
client list included: G.E., Iams, Midmark, Titleist, Hasbro, Golf Digest,
Mead, Scotts, Coca-Cola, Crown Lift Trucks, NCR, Reynolds & Reynolds,
Standard Register, Formica, BF Goodrich and Disney.
ACHIEVEMENTS & AWARDS
Accredited for receiving multiple customer service awards for 2006, 2008,
2009, 2011, 2012
Recognized for obtaining store of the year award in 2009
Hermes Award, Dayton Advertising Club, Dayton, Ohio, 1998
Merit Award, Dayton Advertising Club, Dayton, Ohio, 1999
Excellence Award, Dayton Advertising Club, Dayton, Ohio, 2001
Merit Award, Dayton Advertising Club, Dayton, Ohio, 2002
COMPUTER SKILLS
Macintosh:
Adobe Photoshop, OS-X, Apple works, Light-phase, QuickTime, Acrobat Reader
PC:
Microsoft Windows, Microsoft Works, Microsoft Excel, Microsoft Word,
Outlook
EDUCATION
Ohio Institute of Photography 1984
Degree in Commercial Advertising, Dayton, Ohio
Centerville High School 1982
High School Diploma, Centerville, Ohio
PERSONAL REFERENCES
Mr. Robert Smeltzer Mr. Greg Glass
Partner, Lowis & Gellen LLP Chairman, CEO
200 W. Adams, Suite 1900
AGI Studios, Inc.
Chicago, Il 60606 2495 Technical
Blvd. 312-***-****
Miamisburg, Ohio 45342
Mr. Jeffrey Gammell Mr. Dan
Ingersoll
Chairman, CEO Owner, CEO
Gammell Land Title Agency, Inc AGI Studios
Inc..
7925 Paragon Rd. 2495 Technical Blvd.
Dayton, Ohio 45459 Miamisburg,
Ohio 45342
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