Customer Service Assistant

**** *. ******* **. *****, IL. *****(847-***-****(********@*****.***

Farzana Parekh

Objective

A position at an institution that seeks to employ and promote those

who bring analytical, student oriented skills to help people cultivate

their desire to learn and positively impact the educational

experience.

Skills Summary

Motivated and team oriented

Multi-lingual (English, Urdu, Hindi, Gujurati, Sindhi)

Excellent Customer Service skills

Demonstrated cultural competency

Proficiency with MicroSoft Word, Excel

Proficient with Banner System used at OCC

Experience - Oakton Community College

Jan. 2002-2011 Bookstore Skokie, IL.

Cashier

Balancing all register transactions, customer product returns, damaged

goods resolution and providing excellent customer service while

ensuring loss prevention.

Mar. 2007-Dec. 2011 Alliance for

Lifelong Learning Skokie, IL.

Registration & Records Assistant

Utilizing Banner System, review, verify and process A.L.L.

applications, registrations and records transactions accurately and

efficiently;

Process payments/refunds for course registrations and cancellations;

Field in-person and electronic inquiries about course information and

contact students with relevant course changes;

Assist in building courses, printing class lists from Banner and

distributing to multiple sites;

Enter test data in Banner System and tutor hours of ESL/Literacy

volunteers and other A.LL programs in accordance with established

deadlines.

Oct 2012 - Present Division of Social Science and

Business Des Plaines, IL .

Department Assistant

Utilizing Banner System, review, verify and process A.L.L.

applications, registrations and records transactions accurately and

efficiently;

Process payments/refunds for course registrations and cancellations;

Field in-person and electronic inquiries about course information and

contact students with relevant course changes;

Compose, type and prepare routine correspondence, reports and

memoranda for

administrator/faculty/staff member as required. Receive and refer

phone,

mail or in-person inquiries and requests to appropriate functional

area or division.

Process and schedule all work on an established priority basis in

order to equitably

handle all requests for services from supervisors.

Take and type notes of committee and/or faculty meetings when

required.

Type legal contracts, agreements, examinations, and evaluations as

required using

discretion in disseminating confidential information concerning these

documents.

Organize, maintain and update subject files and records, keeping all

data for

administrator/faculty members current and in good order.

Monitor budget expenditures for functional area as required.

Delegate clerical responsibilities to clerical staff and student

employees and

assign staff to support designated academic departments. Use

independent judgment

on routine procedures as necessary.

Maintain daily appointment calendar for Division Dean, screen office

visitors and set up appointments with faculty, administrators and

students. Serve as confidential assistant to the Dean. Assist the dean

and divisional faculty with meeting arrangements.

Prepare reports and documentation for faculty and staff attendance,

vouchers, and purchase orders, maintenance work orders, and related

operations within the division.

Use and maintain databases to track divisional faculty including

contact information, office schedules, courses taught and

availability.

Responsible for direct administrative support of division/academic

department

special events including coordination of activities with other college

departments

such as food service, facilities utilization and textbook orders

Create documents, correspondence and maintain an Division website

Update, revise and maintain internal policies and procedures.

May 2007-Present Follet Higher Group of

Education

Lead Buyer (Multiple locations)

Bookstore: Oakton Community College

Skokie, IL. Bookstore: U of IL. - Chicago

Chicago, IL. Bookstore: Sanford Brown College

Skokie, IL. Bookstore: Int'l Fashion & Design

Academy

Chicago, IL. Bookstore: De LaSalle High School

Chicago, IL.

Bookstore: Robert Morris College

Managed inventory and implemented various loss prevention control

measures;

Maintained Excel database of inventory;

Managed cash flow and balanced accounts;

Oversaw student book buy-back;

Provide general customer service.

Education

May 2005 Oakton Community College Skokie, IL.

A.S. Computer Science

May 1990 University of Karachi

Karachi, Pakistan

B.A. Business

June 1991 American Association

Karachi, Pakistan

Certificate in Customer Service

References are available upon request

Contact this candidate