Customer Service Manager

SCOTT MARTIN, MBA Mobile, AL *****

CIO Global IT Operations, Infrastructure Development and Enterprise 251-***-****

Architecture Executive with an Industry-Leading Solutions Delivery Record *******@*****************.***

EXECUTIVE PROFILE

OVERVIEW

HIGHLIGHTS OF RECENT Manages annual IT department budgets in the $750K to $10M range covering

CONTRIBUTIONS full- or near-full-life cycle (including request for proposal [RFP] management,

vendor selection, configuration and refinement to final sign off) mission -critical

Throughout career, undertook technology solution and SDLC projects for healthcare services leaders.

heavy-lifting roles with a

For each employer since 1999, conceived and implemented a suite of

consistent record of expectation

executive controls over IT operations and enterprise infrastructure to achieve

surpassing results.

financial transparency and maximize ROI; partially accomplished by blending

2012–2014 Successfully started

solutions delivery methodologies and by optimizing both individual and group

up a leading edge EMR (medical

performance through professional development and growth.

record-keeping, billing, practice

Disciplines include: technical team recruitment & development, systems

management) provider.

center enhancement & management and the full IT project and program

2010–2012 Rehabilitated a

management range; offers a near perfect record of on-time and on- or below-

declining EMR.

budget adherence. Functional roles encompass serving as enterprise project

2009–2010 Optimized two data management office [EPMO] leader, product & beta release managers, software

centers. developer, and technical sales engineer.

2007–2009 Delivered a $1M+

bottom line solution.

CAREER HISTORY

Sept. 2012 – Present

SHARESAFE SOLUTIONS, Mobile

Start-up healthcare documentation and systems integrations firm .

Chief Information Officer

Summary: Created and designed a SaaS-based “Hospital Engagement Network” solution connecting providers

and hospitals with critical patient safety HIPAA content via a suite of digital Web 2.0 applications. Direct an internal

team of 7 composed of programmers, QA and help desk professionals and external teams of up to 5 contractors at

any one time. Administer labor, operations and IT budgets in the $.75M annual range . Serve as a one-person

EPMO, senior enterprise architect and systems integrator.

Achievement Highlights

Commercialization revenue on track to exceed $1.2M goal in 2014 and $3.2M in 2015.

Personally generated the company’s go-forward software development methodology; selected and

configured the enterprise architecture and articulated product specifications.

May 2010 – Aug. 2012

ART MEDICAL MANAGEMENT, Mobile

Medical billing and records keeping service.

Chief Information Officer

Summary: Upgraded all key EMR (charting & billing, practice management) systems by implementing Allscripts

and NextGen technologies. Led cost reduction, efficiency gain, and automation initiatives for a claims processing

department with a 250,000 annual case load. Directed 1 system administrator and two help desk pros; matrix

managed implementation teams of up to 10 including applicatio ns developers, analysts, and medical billing experts.

Administered annual budgets in the $2M range.

Achievement Highlights

Generated improvements in the following areas: workflow, network infrastructure, security, regulatory

compliance, IT governance, implementations, enterprise architecture, quality assurance, and project

management. Estimated annual value exceed $500K annually and facilitated the acquisition of over $2M in

new business.

SCOTT MARTIN, PAGE 2

Nov. 2009 – May 2010

TELEVOX, Mobile

West Corporation subsidiary; leader in patient communication technologies.

Information Technology Operations Manager

Summary: Ensured continual operations of 2 SaaS datacenters with over 125 servers. Maximized IT related vendor

relationships, negotiated favorable pricing, and oversaw purchasing associated with development and production

environments. Directed a team of 10–12 including system administrators, support engineers and operations

leaders.

Achievement Highlights

Improved audit and compliance and achieved HIPAA/HITECH and SAS-70 certifications.

Generated a scalability framework which accommodated 20% yearly growth capacity through a scalable

architecture solution.

Sept. 2007 – Nov. 2009

APM TERMINALS, Mobile AL

MAERSK subsidiary and multi-billion dollar international container terminal operating company.

Information Technology Manager

Summary: Selected and configured IT infrastructure (100+ node network running W indows 2003, Cisco devices,

and VoIP systems). Articulated specifications. Managed RFP processes including vendor selection and

negotiations. Administered annual operating budgets in the $5–10M range. Directed and matrix managed up to 15

technical professionals at any one time.

Led implementation of the start-up phase of a $5.7M IT operation; identified cost-savings opportunities and

completed the project $1M under budget.

April 2001 – Aug. 2007

DOCUSYS, INC., Mobile AL

EHR solutions provider.

Director of Technical Services

Summary: Started up the Technical Services Division; selected and configured infrastructure, hardware and

software. Recruited and directed 30–40 professionals in software QA, customer service, technical support, and

information systems departments.

Generated a personnel support, mentoring, and morale-boosting framework that resulted in 0% turnover

over 5 years.

Feb. 1999 – April 2001

ACTEL, INC., Mobile AL

Senior IT Manager

PROFESSIONAL DEVELOPMENT

EDUCATION: Masters Business Administration (2014), Columbia Southern University (Orange Beach AL). Bachelor

of Science, Information Systems (1992), University of Alabama (Tuscaloosa, AL).

ACCREDITATION: Microsoft Certified Systems Engineer (MCSE).

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