Manager Management

Uyiekpen Itare Osifo

**** ****** **** ***** *** *02

Schaumburg, IL 60195

******@*****.*** ● 847-***-****

SUMMARY

• Bottom-line driven professional effectively leveraging in-depth experience in network support &

infrastructure to upgrade and expand the capacity of multi-sized systems.

• Thrives in quick-paced settings, routinely meeting deadlines and skillfully prioritizing multiple

accountabilities.

• Savvy analyst researching and assessing IT solutions for integration into existing systems to yield

measurable results.

• Tenacious problem solver technically skilled in operating systems, computer hardware, IP networking,

and tools.

• Strong knowledge of general networking, server technologies/ services, workstation/desktop

technology, internet protocols, remote connectivity and Microsoft Windows Server

• Certifications include Installing & Configuring Windows Server 2012, MCSA Windows 8, MCTS

Windows 7 Configuration, ITIL Foundation, MCTS Windows Server 2008 R2, Server Virtualization,

and CCNA (Cisco Certified Network Associate)

• Configure, implement, and support various back-up and anti-virus solutions at the desktop and

enterprise level

• Cleaning of various malware, including spyware, virus, Trojans, worms, PUPs and rootkits.

• Installed and configured SonicWALL NSA 2400 firewall and SonicWALL SSL-VPN 200devices,

monitor ports and review access rules. Set up network address translations (NAT).

• Excellent ability to work in team-oriented environment with high initiative and adaptability.

SKILLS

Platforms and Tools

Operating Systems : Windows 8/7/Vista, Windows Server 2003, 2008 R2 and 2012 R2

Application Software : Hyper-V, Exchange Server 2003 and 2010, Active Directory, Microsoft Word,

PowerPoint, Excel, Access and Visio, Avaya IPOffice Manager, Symantec

Backup exec 2010, SQL Server 2008, Symantec Endpoint Protection 12.1.4,

PCAnywhere, Goldmine 6.5/ 9CRM, IQMS ERP for Manufacturing, Faronics

Deep Freeze.

Hardware : Cisco Router, Cisco Switch, Netgear and Dell Switches, Cisco Aironet Wireless

Access Point, SonicWALL NSA2400 and NSA3500 Firewall, SonicWALL SSL-

VPN 200, Barracuda Spam Firewall 300, BuffaloNAS.

EDUCATION / CERTIFICATION

• M.B.A in Project Management, Keller Graduate School Of Management: Ongoing

• M.S. in Information Systems Management, Keller Graduate School Of Management, 2012

• B.S. IN Technical Management With A Concentration In Network & Communications Management,

DeVry University, 2008

• Certification : Installing and Configuring Windows Server 2012

• Certification : MCSA Windows 8, Mar 2014

• Certification : MCTS Windows 7 Configuration, Nov 2009

• Certification : ITIL Foundation, Sep 2013

• Certification : MCTS Windows Server 2008 R2, Server Virtualization, Mar 2012

• Certification : CCNA (Cisco Certified Network Associate), Jul 2009 – Jun 2012

• Associate Degree in Computer Engineering Technology, University of Benin, Edo, Nigeria, 1999

Aptech Worldwide Computer Education, Lagos, Nigeria (Vocational)

• Diploma in Information Systems Management - 2002

• Higher Diploma in Software Engineering - 2003

PROFESSIONAL EXPERIENCE

PCS International, Inverness, IL Nov 2013 – Present

Network Administrator

• Provide end-user support via phones, remote management tools and onsite

• Configure, implement, and support network operating systems: Windows2003/ 2008/ 2008R2/ 2012/

SBS 2011

• Configure, implement, and support desktop operating systems: Windows XP/Vista/7/8.1

• Administer and support cloud services, including Office 365 and Dropbox. Also have prior experience

administering Rackspace hosted Exchange (migrated from onsite Exchange 2003) and Google Apps

for Business (upgrade migration from Google Apps Free Edition).Additionally have prior test migration

experience to Salesforce cloud CRM, from onsite Goldmine CRM.

• Configure, implement, and support various back-up and anti-virus solutions at the desktop and

enterprise level

• Support various server applications (Microsoft Exchange, SQL, IIS, Remote Web Workplace etc)

• Research new solutions and offer recommendations

• Ability to travel and maintain a flexible work schedule

• Maintain a valid state driver's license and good driving record

• Document changes real-time and lookout for opportunities to make client technical environment

better.

• Be on call once every 8 weeks, to support customers during afterhours and weekends.

• Maintain industry certifications.

• Use Autotask, Visio and Outlook public folders for documentation and task/project tracking.

• Be involved in multiple ongoing projects individually or as part of a team

• Work with Active Directory, Group Policy and Windows registry

• Research and resolve issues efficiently and in a timely manner

• Cleaning of various malware, including spyware, virus, Trojans, worms, PUPs and rootkits.

• Install network and computer devices, including servers, NAS, wireless access points, network

switches, firewalls and VPN devices, Microsoft Surface and other tablets, mobile phones with email,

network printers and all-in-one devices.

• Train users and create step-by-step guides

Thermoflex Corporation, Waukegan, IL Sep 2012 – Nov 2013

IT Manager/Administrator

• Installed patches and security updates as part of network maintenance as well as technical &

administrative support for Microsoft Windows Server 2008 R2 and 2012 Standard, Windows XP, Vista

and Windows 7. Administer Active Directory for Microsoft Windows Server. Setup new users as

needed.

• Purchased and installed Windows Server 2012 Standard HP Server, configured virtualization using

Hyper-V, created 2 virtual machines, setup one of the virtual machines as domain controller and

transferred FSMO roles to the virtual machine from a Windows Server 2008 domain controller.

• Installed and configured SonicWALL NSA 2400 firewall and SonicWALL SSL-VPN 200devices,

monitor ports and review access rules. Set up network address translations (NAT).

• Implemented the IQMS ERP system on Windows Server 2008.

• Configure and support label printers and barcode scanners to work with Unix and Windows based

ERP systems.

• Authorize network & computer hardware & software procurement, including upgrades.

• Devise and administer IT security policies, documenting all processes. Set standards for IT security

policies, outlining processes clearly and concisely.

• Coordinated EDI (Electronic Data Interchange) connections, including AS2 and VAN, for clients.

• Optimized network connectivity by reconfiguring DHCP. Sharpened wireless access by reallocating

Wi-Fi channels. Upgraded email service & telephone system.

• Overseeing technical projects and also working with other employees on non-technical projects,

where needed.

Blue Canyon Partners, Evanston, IL Sep 2008 – Sep 2012

IT Manager/Administrator

• Spearheaded technical & administrative support for Microsoft Windows Server 2003, Exchange

Server 2003, Dell storage server 2003, Windows XP, Vista, and Windows 7.Ensured network security

through firewall installation & configuration. Firsthand experience with Barracuda Spam Firewall 300.

• Employed Exchange Server 2003 to perform synchronizations with iPhone, Android (ActiveSync), and

Blackberry devices.

• Facilitated network connectivity using Cat5e Ethernet cabling, DHCP, DNS, Cisco Aironet 1240AG

wireless access point configuration and administration.

• Set up switches, fax machines, and network printers such as Dell 5110cn network laser printer, HP

LaserJet 3200 fax machine, WorkCentre 3220 network printer, and the copier & fax machine. Familiar

with BlackBerry Enterprise Server (BES).

• Configure and monitor backups for Windows server and laptop computers using Symantec Backup

exec 2010.

• Set up and assigned phone lines & extensions using Avaya IP Office Manager.

• Coordinated network & computer hardware & software procurement, including for upgrades.

• Designed & implemented a SQL Server 2008 database with regular, complex querying, and reporting

using statements and various types of formatting. Used Goldmine CRM version for the front end.

• Administered Active Directory for Microsoft Windows 2003 server. Setup new users as needed.

• Relocated company IT infrastructure and services to a new site and seamlessly migrated email from

onsite to a cloud-based service hosted by Rackspace.

• Planned and managed technical projects from start to completion.

• Set up and supported mobile and remote users.

Computer Projects of Illinois, Bolingbrook, IL Jan 2007 – Aug 2008

Computer Technician

• Operated the company’s proprietary messaging software, employing remote support to troubleshoot

issues.

• Generated help desk tickets using Track-it to ensure timely customer support.

• Backed up systems companywide.

SmartSource Inc., Hanover Park, IL Nov 2006 – Dec 2006

Computer Technician

• Changed-out components of HP laptops, including system board, CPU, card module, Keyboard,

microphone and speaker module, during a one month project at INSIGHT.

Zenith Bank PLC Lagos, Nigeria Feb 2005 – Sep 2006

Systems Administrator

• Delivered exceptional ATM machine operations while ensuring the functionality & uptime of Microsoft

Windows XP computers, network printers, Microsoft Outlook, and Lotus Notes.

• Validated and supported internally created software.

• Supported online and telephone banking services.

Multi-Links Telecommunications Ltd, Lagos, Nigeria Jun 2003 –

Jan 2005

Internet Technician

• Supported Internet service for clients using fixed wireless phones.

• Performed site survey of prospective customers’ location to verify availability of adequate CDMA

signal for internet service.

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