Customer Service Office
Resume:
Shantell M. Barnes
** ******* **** ******** ******* IL 62208
**************@*******.***
Objective
Seeking a challenging leadership position utilizing my administrative
coordinating abilities, and extensive fund of knowledge in the field of
higher education
Education
Bachelor of Science in Sociology
May 2001
Southern Illinois University Edwardsville
Professional Experience
Saint Louis University, St. Louis MO
2013-Present
Articulation Coordinator
o Creates, develops and maintains current and accurate transfer course
equivalencies in Banner
o Provides assistance to all visitors to the Registrar's office(via
phone and in person), answer student questions and adheres to requests
excellent customer service
o Responsible for the integrity of the transfer data in the student
information system
o Conducts regular, ongoing review of articulation rules and dual
admissions agreements for accuracy
o Ensures accurate transfer credit information for students in addition
to accurate records management of active and archived student records
o Processes, understands and expresses faculty course articulation
decisions as course equivalency rules
o Translates and Articulates all incoming International transcripts
o Counsels students concerning application of transfer credit
o Enters all approved incoming transfer credit
o Publishes all student transcripts for transfer credit review
o Participates in department assessment activities assuring quality and
service to all constituencies
o Provides daily, weekly, monthly and quarterly reports to management
o Enters all approved incoming transfer credit
o Assists the campus with being compliant with the Family Educational
Rights and Privacy Act (FERPA)
Vatterott College Online, Sunset Hills, MO
2012
Registrar
o Handled all operational activities of the registrar's office
o Provided all visitors to the Registrar's office(via phone and in
person), answer student questions and adheres to requests excellent
customer service
o Provided academic services to students in all aspects of academic
support including advisement, registration, appeals, course
selection, and registrar services
o Ensured accurate records management of active and archived student
records
o Responsible for the integrity of the data in the student information
system
o Requested, tracks and validates all documentation for Basis of
Admissions
o Entered all final grades and approved grade changes
o Ensured Satisfactory Academic Progress (SAP) is run in a timely manner
o Provided notification to students who fail to meet the minimum SAP
requirements
o Scheduled all new starts, continuing and re-entry students for current
and future terms
o Published all student schedules for review
o Monitored and Entered attendance proficiently daily to check for
missing or incorrect attendance records
o Built and scheduled all courses according to term dates
o Processed transcripts requests, enrollment, and degree verifications
o Managed the term dates and program set up in CampusVue
o Determined student eligibility for graduation in conjunction with
academic officials
o Ensured the registrar's office is providing excellent customer service
o Participated in department assessment activities assuring quality and
service to all constituencies
o Provided daily, weekly, monthly and quarterly reports to management
o Evaluated all transfer credit in conjunction with Director of
Education
o Assured accurate inputting of all approved incoming transfer credit
o Actively assisted with retention officer with retaining students
o Provided all requested academic information for internal auditing
purposes and ACCSC review
o Ensured the campus was compliant with the Family Educational Rights
and Privacy Act (FERPA)
Education Management Corp. St. Louis, MO
2011-2012
Academic Records Assistant
o Assisted with all operational activities of the registrar's office
o Greeted all visitors to the Registrar's office, answer student
questions and adheres to requests,
o Ensured records management of active and archived student records
o Assisted in the registration process
o Tracked and validate documentation for proof of high school graduation
o Monitored and Entered attendance proficiently daily to check for
missing or incorrect attendance records
o Entered Approved transfer credit into Campus VUE
o Provided all letters of enrollment verifications
o Represented Registrar's office in all new student Orientations
o Other duties as appropriate to position and as assigned by supervisor
(Director Of Education)
o Maintained academic files for current and former students: ensuring
files were complete accurate, and intact as they were updated
o Entered attendance proficiently as well as ran posted and posted
attendance reports to check for missing or incorrect attendance
records
o Distributes attendance reports to Department Chairs, Deans of
Academics, and other members of management.
o Handled all Transcript and verification request/and or issues.
o Ensured the registrar's office was providing excellent customer
service
o Ensured the Registrar's office was is compliant with the Family
Educational Rights and Privacy Act (FERPA)
o Assisted with Satisfactory Academic Progress (SAP) being rRan in a
timely manner
o Other duties as appropriate to position and as assigned by supervisor
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Career Education Corporation, St. Louis, MO
2010-2011
Associate Registrar
o Assisted with all operational activities of the registrar's office
o Greeted all visitors to the Registrar's office, answer student
questions and adheres to requests,
o Ensured records management of active and archived student records
o Responsible for the integrity of the data in the student information
system
o Assisted in the overall academic process by providing academic
services to students in all aspects of academic support including
advisement, registration, appeals, course selection, and registrar
services
o Tracked and validated documentation for proof of high school
graduation
o Ensured Satisfactory Academic Progress (SAP) is run in a timely manner
o Provided notification to students who fail to meet the minimum SAP
requirements
o Managed the term dates and program set up in CampusVue
o Participated in the catalog review process
o Determined student eligibility for graduation in conjunction with
academic officials
o Ensured the registrar's office is providing excellent customer service
o Participated in department assessment activities assuring quality and
service to all constituencies
o Provided weekly, monthly and quarterly reports to management
o Responsible for evaluating transfer credit in conjunction with other
academic managers
o Served on Campus Compliance Steering Committee, Academic Appeals
Committee and other committees as required
o Ensured the campus is compliant with the Family Educational Rights and
Privacy Act (FERPA)
o Assists with the completion of quarterly IPEDS survey for our campus
location
o Other duties as appropriate to position and as assigned by supervisor
(Head Registrar)
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Boeing Institute of Business, Saint Louis University
2009-2010
Editorial/ Administrative Assistant
o Provided direct support to the Editor-in Chief in all activities
leading to the publication of the Multinational Business Review (MBR).
o Oversaw the communication of all in-house teams including, editors,
reviewers, writers, photographers, printers, designers and production
staff to negotiate and monitor timescales for stages in the publishing
process of the MBR
o Directed, managed, compiled, routed, and completed all paperwork in
support of the team
o Maintained and managed department resources, including: hardcopy and
digital files, reviewer database, author contact data
o Located, contacted, and commissioned qualified reviewers on behalf of
the Editor-in-Chief
o Maintained reviewer relationships and monitored review progress
o Coordinated the Into-Production process of each accepted manuscript
o Reorganized and maintained electronic records management system for
all materials pertaining to the MBR.
o Assisted the associate director with completion of ad hoc projects in
a timely manner
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DeVry University, Oakbrook, IL
2005-2009
Academic Advisor Student Services Coordinator, Administrative Coordinator
o Provided academic services to students in all aspects of academic
support including advisement, registration, appeals, course
selection, and registrar services
o Provided secretarial, administrative, clerical and customer service
support to campus faculty and student population.
o Provided administrative support to the academic and admissions office
supervisor.
o Assisted students with pre-registration blocks and pre-requisite
issues so that 50% of the continuing budget is met; strives to achieve
goals for each week of the term.
o Assisted in the academic advising and program planning process which
includes: processing paperwork, updating waitlists course waivers,
transfer credits and exemptions.
o Notified instructors about students who have withdrawn from the course
and posts and removes students from the eCollege platform
o Contacted and followed up with students who have incompletes at the
time grade rosters are submitted to the OEC
o Prepared weekly and monthly sales reports
o Coordinated special projects, complete ad hoc assignments and assure
timely completion
o Advised students individually and in groups about the educational plan
options and the resources available.
o Worked closely with other advisors, and Deans to ensure timely
information on course/ degree options and University Policies.
o Counseled students on defining career and work related goals and
objectives
o Coordinated, implemented, and assessed the work of support staff in
the safeguarding of various student organizational and departmental
records and correspondence.
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COMPUTER SKILLS: Windows XP, Microsoft Word, Excel, Access, Outlook,
PowerPoint, Internet Explorer, ProSam, Oracle, Campus Vue, Banner,
Ecollege and People Soft
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