Customer Service
Resume:
Christine E. Ferguson
[pic]
Baltimore, MD 21136
Day and Evening Phone: 443-***-****
************@*******.***
SUMMARY
Recognized for professionalism, positive mental attitude, commitment to
excellence, and demonstrated ability to communicate both orally and in
writing--Possess a strong attention to detail through thorough analysis and
demonstrated successful outcomes--Established strong leadership and
motivational skills
EXPERIENCE
Office of Disability Adjudication and Review-1010 Park Avenue, Suite 300-
Baltimore, MD 21201
Senior Legal Clerk, April 2010 - Present
Proficient in analysis of federal policies and procedures regarding hearing
and appeals and scheduling cases daily-review and analyze a wide variety of
medical and legal documentation
. Utilizes acquired knowledge of regulations to determine eligibility to
receive SSI Title XVI and Title II Disability Benefits daily-prepare
written responses to request medical reports and examinations
. Serve as liaison between Judges, attorneys and claimants explaining
complex, technical and regulatory information governed by law and
established procedure to make program benefit and eligibility
decisions daily-write and prepare correspondence of scheduled hearings
and contracts
. Handle over 150 cases monthly and maintain excellent communication
skills in providing proficient legal assistance daily-arrange for
space, travel arrangements, prepare itineraries
. Briefed Judges on details of the hearings daily-provide briefs on
evidence received at hearing
. Successfully completed two (2) position details as a Senior Case
Technician (2006 - 2007) with the Office of Adjudication and Review
(Baltimore) in which I:
o Detailed analysis of issues and interpreted provisions of laws
and regulations as it pertained to Title II, XVI, and XVIII of
the Social Security Act which governs individuals that apply for
disability benefits-use information at Section I-5-109 of HALLEX
for processing
o Formulated comprehensive decisions and act on requests for
hearings-write dismissals
o Provided legal, technical support and advice to the
Administrative Law Judges in the review and analysis of cases
prior to and after hearings-input information into the computer,
retrieve and analyze queries, reports and utilize case tracking
systems
o Participated fully to assist the Administrative Law Judge with
the formulation of comprehensive case decisions by utilizing the
knowledge acquired from my analysis, research and development of
the individual claimant's case files-analyze comprehensive
examinations and Residual Functional Capacity (RFC) to assist in
decision making process
o Detailed development, made me an expert in preparation and
assisting in the formulation of decisions and other post hearing
activities
Contact Representative, August 2009 - April 2010
. I have the ability to respond to a broad range of inquiries from
claimants, attorney, medical and vocational experts relating to the
judicial processing of hearings.
I have the ability to answer a wide range of routine and recurrent
inquiries concerning general responsibilities, SSA benefit programs, case
processing functions, program activities, and personnel.
. I have the ability to receive visitors and telephone inquiries and
independently determine the purpose of the visit and/or call and make
a referral to the appropriate party.
I maintain records of visitors, inquiries, and directories for other
agencies, particularly those that have similar functions. I ensure that
aged, terminally ill and dire need cases are given priority and all steps
are handled in an expeditious manner.
. I also review and analyze a wide variety of medical and legal
documentation to ensure the case file has been received and developed
in accordance with legal and regulatory authorities.
Christine E. Ferguson ***-**-****
Legal Clerk, July 2004 - August 2009
Proficient in analysis of federal policies and procedures regarding hearing
and appeals and scheduling cases daily-review and analyze a wide variety of
medical and legal documentation
. Utilizes acquired knowledge of regulations to determine eligibility to
receive SSI Title XVI and Title II Disability Benefits daily-prepare
written responses to request medical reports and examinations
. Serve as liaison between Administrative Law Judges (ALJ), attorneys
and claimants explaining complex, technical and regulatory information
governed by law and established procedure to make program benefit and
eligibility decisions daily-write and prepare correspondence of
scheduled hearings and contracts
. Handle over 150 cases monthly and maintain excellent communication
skills in providing proficient legal assistance daily-arrange for
space, travel arrangements, prepare itineraries
. Briefed Judges on details of the hearings daily-provide briefs on
evidence received at hearing
. Successfully completed two (2) position details as a Senior Case
Technician (2006 - 2007) with the Office of Adjudication and Review
(Baltimore).
. Controlled for PII (Personal Identifiable Information) daily.
. Post itineraries for the days hearings.
. Query CPMS (Computer Processing Management Systems) for status and
jurisdiction updates for claimants and or (attorney/non-attorney)
representative.
I consistently audit efile's in ERE (Electronic Records Express) system to
inform judges on significant last minute issues concerning claimant
appearance for hearing, last minute submitted evidence alerts and/or any
concerns, questions from the medical and/or vocational experts who appear
at hearing on behalf of the ALJ.
U. S. Postal Service, Baltimore, MD--Letter Carrier, December 2000- July
2000-Ray Solomon-410-***-****-56 Hours per week--$ 15.00 Hourly
Baltimore City Public Schools, Baltimore, MD--Business Teacher, Grades (9
to 12), 1998 - 2000-Dr I. Scolfield-443-***-****--32 Hours per week--
$12.00 Hourly
EDUCATION
Masters in Public Administration, 40 credits completed- Public
Administration
University of Baltimore, Baltimore, MD 21201 (transcript enclosed)
Bachelor of Science, Business, 1992 - Business Administration
University of MD Eastern Shore, Prince Anne, MD 21693
High School Diploma, 1986 -College Preparatory
Baltimore City College, Baltimore, MD 21233
TRAINING CERTIFICATES
Completed FY2012 Information Security Awareness Training and SSA LMS NO
Fear Act Training 2012
Contact this candidate