Customer Service Representative

Vanesa Njuguna

Santa Rosa, CA

**********@*****.*** - 415-***-****

Seeking a position as a Customer Service Representative utilizing my exceptional communication and

organizational skills.

WORK EXPERIENCE

Box specialist

Ratto group - Santa Rosa, CA - January 2013 to August 2014

Responsibilities

Answer inbound calls, schedule drop offs an pick up, direct customer to appropriate department, take payments

upfront

Accomplishments

Gained more experience in the call center field

Skills Used

Customer service professional voice

inbound

First American - Santa Rosa, CA - May 2012 to March 2013

cas

Toys R us - Santa Rosa, CA - October 2011 to January 2012

Target Santa Rosa, CA 10/2010-4/2011

cashier

Best Buy - Santa Rosa, CA - June 2009 to July 2010

Santa Rosa, CA 09/2008-04/2009

EDUCATION

Santa Rosa Junior College - Santa Rosa, CA

2007 to 2012

Santa Rosa High School

2006

ADDITIONAL INFORMATION

Qualifications

5+ years handling cash transactions

Highly focused and motivated

Exceptional verbal and written communication skills

Professional attitude and desire to succeed

Experienced and effective multi-tasker

High degree of efficiency with MS Windows and MS Office

Collections

Answer Inbound calls

Customer Service

Daily customer assistance performed professionally and courteously

Experienced in up-selling

Able to calm an agitated customer, determine their need, and insure a positive outcome

Genuinely enjoy working with the public

Routine Transactions

100% accuracy in end of shift cash reconciliation

Successfully promoted products

Enrolled customer in credit card services

Professional Conduct

Always interacts respectfully with customers and co-workers

Dresses appropriately for a business setting

Consistently punctual

Flexible regarding working hours

Team player always willing to assist when needed

Contact this candidate