Customer Service Manager
Resume:
Sonya King
*** ****** ******, ******, ******** **371
*****.***@*****.*** - 630-***-****
WORK EXPERIENCE
Store Manager, Precious Metals Consultant, Diamond Buyer
GoldMax - Schaumburg, IL - October 2011 to June 2014
Responsibilities
. Entering all information into salesforce, leadsonline, excel and Chase
positive pay
. Accounting, data entry, shipping product from 2 different locations
weekly.
. Inspect, test, evaluate and purchase gold, silver, platinum and diamonds
from our guests.
. Strong customer service, making sure the guest is completely happy.
. Perform or assist with cleaning duties as necessary.
. Confer with staff to resolve performance and personnel problems
. Check equipment to ensure that it is in working order.
. Keep track of store supplies and order when when necessary.
. Meet with District Manager Monthly
Home and Office Cleaning Inspector
The Cleaning Authority - Oxford, MI - June 2007 to August 2011
. Inspect and evaluate the physical condition of facilities to determine
the type of work required.
. Perform or assist with cleaning duties as necessary.
. Confer with staff to resolve performance and personnel problems, and to
discuss company policies.
. Recommend changes that could improve service and increase operational
efficiency.
. Check equipment to ensure that it is in working order.
. Investigate complaints about service and equipment, and take corrective
action.
. Inspect work performed to ensure that it meets specifications and
established standards.
Owner/Operator
Indigo Age - Lapeer, MI - June 2002 to May 2007
. Planned and implemented store opening and sale of Business
. Reiki Master/Teacher
. Supply and stock ordering
. Bookkeeping, Accounts receivable, accounts payable
. Marketing/Advertisement
. Product displays
. Setting appointments
. Customer service
. Stocking shelves, pricing, cleaning store and restrooms
Broker approval
Flagstar Bank - Troy, MI - May 1998 to April 2002
. Meet with supervisor daily to submit completed assignments and discuss
progress.
. Review data obtained from interview for completeness and accuracy.
. Ask questions in accordance with instructions to obtain various specified
information such as person's name,
address, age, and state of residency.
. Compile, record and code results and data from interview, using computer
or specified form.
. Evaluate customers' computerized credit records and payment histories to
decide whether to approve them
as broker with the bank, based on predetermined standards.
. Identify and report problems in obtaining valid data.
Production Assistant/Loan Processor
Birmingham Bancorp Mortgage - Auburn Hills, MI - February 1997 to April
1998
. Submit loan applications with recommendation for underwriting approval.
. Contact customers by mail, telephone, or in person concerning acceptance
or rejection of applications.
. Contact credit bureaus, employers, and other sources in order to check
applicants' credit and personal
references.
. Verify and examine information and accuracy of loan application and
closing documents.
. Assemble and compile documents for loan closings, such as title
abstracts, insurance forms, loan forms,
and tax receipts.
. File and maintain loan records.
. Review customer accounts in order to determine whether payments are made
on time and that other loan
terms are being followed.
. Order property insurance or mortgage insurance policies in order to
ensure protection against loss on
mortgaged property.
. Calculate, review, and correct errors on interest, principal, payment,
and closing costs, using computers or
calculators.
. Check value of customer collateral to be held as loan security.
. Record applications for loan and credit, loan information, and
disbursements of funds, using computers.
Press Leader/Machine Operator
Unique Fabricating - Rochester Hills, MI - March 1993 to February 1997
. Checking to make all materials needed for jobs is stacked and ready.
. Make sure machine are in proper running order, tool needed for job are
available and maintenance of
machines is up to date.
. Quality control on parts made to be sure they are up to industry
standards.
. Running the book presses and packaging and shipping products, repairing
and sharpening dies as needed.
. Maintaining written reports about care of machines and any issues with
products and what was done to
resolve the issues.
EDUCATION
Liberal Arts
Mott Community College - Lapeer, MI
2010 & 2011
Accounting/Payroll Certification
Oakland Community College
September 2014 to December 2015
SKILLS
I have impeccable attendance and I am very proficient with computers and
their programs, well versed in the use of Microsoft Office, Excel,Word,
Lotus Notes, salesforce, blackboard, canvas, leads online, bookkeeping and
the Internet, researching, managing the wait staff for restaurants, running
press machines for factories, I have great customer service skills and I am
a very fast learner. I am honest, dependable and hard working. I am a great
team player. I learn quickly and follow direction well. I am also very self-
motivated to work alone. I am very versatile and adaptable to almost any
situation with good problem solving skills.
Letter of Recommendation:
March 10, 2014
Re: Sonya King
To Whom It May Concern,
It is my great pleasure to provide a letter of recommendation for Sonya
King. Sonya has been employed by
Goldmax as a Precious Metals Consultant since 2011 and has been on my team
since that time.
Sonya has an excellent track record with GoldMax. Sonya is stellar at
purchasing collections, building repeat
and referral business as her rapport building skills are excellent. She has
very good instincts for sales and
negotiations and has always exceeded her goals in these areas.
As a store manager, Sonya was responsible for purchasing precious metals,
providing outstanding customer
service, store inventory, shipping, accounting, store cleanliness and
resolving maintenance issues. She always
handled all of these responsibilities professionally and was always willing
and volunteered to take on added
responsibilities. Sonya completed extensive training courses in gold and
silver purchasing, diamond buying,
and Rolex training as well. She also had training in Salesforce,
Blackboard, and Canvas platforms.
Sonya is extremely positive, flexible, coachable, reliable, a quick learner
and a pleasure to work with. I am
confident she will be a valuable asset to any employer, as she is for us.
Feel free to contact me if you need any further information.
Sincerely
Nico Wood
Nico Wood
Southwest District Manger
GoldMax
The Cleaning Authority
155 S. Washington, Oxford, MI 48371
5/5/2011
To Whom it May Concern,
Sonya King has worked for The Cleaning Authority for four years. Over that
time, I have found Sonya to be
an extremely hard worker and very dependable. Her attendance record has
been outstanding throughout her
entire employment.
Sonya consistently produces excellent quality of work. She has scored
extremely high on quality inspections
and has an excellent track record customer satisfaction.
Sonya is also very productive. She gives her best effort on a daily basis,
and consistently produces at a very
high level.
I highly recommend Sonya for employment. If you have any question please
feel free to contact me.
Mike Davis
Mike Davis
The Cleaning Authority
Owner/Operator
Contact this candidate