Customer Service Technician

FRANK R. DERRYBERRY

***************@*******.***

Telephone: 941-***-****

September 10, 2014

**** **** ****** **. *.

Bradenton, FL 34205

OBJECTIVE To serve as an experienced electronic test and repair technician.

EXPERIENCE

Apr. 2013– present - self-employed: computer hardware repair-test and service in-home.

Refurb and sell parts and systems.

Aug. 2007 – Mar.2013 Teltronics, Inc., Sarasota, FL, test, troubleshoot, and repair manufacturer’s new production circuit boards to specs, isolate faults, replace components, document all failures. Repair or replace all RMA failures under warranty in like manner and return to customers.

Nov. 2004 – July. 2007 Pager & Wireless Services, Inc., Sarasota, FL

repair SMT circuit boards to component level, align, program and test customer’s Motorola

analog or digital pagers and two-way radios. Test, modify and assemble new boards as needed.

Aug. 2001 - Oct. 2004 Voice-Tech, Inc., Venice, FL,

assemble, test, troubleshoot and repair pharmacist’s interactive voice response (IVR)

prescription refill computer systems and telephone interface circuit boards to component level.

Sept. 1998 - July 2001 Elcotel, Inc., Sarasota, FL,

troubleshoot and repair company’s electro-mechanical pay telephone equipment

to include control circuit boards to component level, keypads, coin mechs and handsets. Assist customers on phone with RMAs.

Jan. 1993 – July 1998 Debitek, Inc., Chattanooga, TN,

Troubleshoot and repair cashless vending equipment to include POS and magnetic stripe card readers, printers, and bill acceptors. Repair power supplys and cables for same.

EDUCATION

Technical 1982 - 1985 Chattanooga State Technical Community

College, Chattanooga, TN,

A.S., Electrical/Electronic Engineering Technology.

College 1977 - 1981 University of Tennessee,

Chattanooga, TN., B.S., Psychology

Military 1973 - 1976 U.S. Army - Field System Communications Security

BACKGROUND

Spent three years in U.S. Army in communications repair.

Updated skills in electronics at the technical community college.

Served in cable TV electronics repair for about 6 years.

Worked in cashless vending (point of sale) equipment repair industry for 5 years.

Employed in pay telephone circuit boards repair facility.

Served in pharmacy automated voice refill systems (IVR) customer service 2 years.

Worked in pager and two-way radio board repair sales and service for 5 years.

Employed as production bench technician at Teltronics, Inc. for 5 years.

Contact this candidate