Customer Service High School

Location:

Posted:

September 10, 2014

STEPHEN CHARD

Dorchester, Ontario N0L 1G2

Email: ********.**@*****.***

Education

High School Diploma - LDSS High School, Dorchester ON

One Year Fanshawe College Business Program

Customer Service Experience

Canvassing/Direct Selling Exterior Home Products (2014)

First Choice Home Solutions, Dorchester ON

. Regularly established professional and positive customer

relationships

. Exercised effective verbal communication, and listening skills

daily

. Making sure the customer was as informed about the product as

possible

. Confidence in talking to new customers

. Skills in both phone communication and face-to-face communication

Customer Relationship Management Class (2014)

Fanshawe College, London ON

. Learned necessary skills to become a Customer Service expert

. Knowledgeable in areas such as Service Culture, Verbal/Non Verbal

Skills, Listening skills, Customer Behavior, Service Recovery, Customer

Service and Technology

Siding Installer (2008-2013)

First Choice Home Solutions, Dorchester ON

. Completed professional siding work for customers daily

. Consulted with customers to ensure work was to their standards

Qualities and Skills

Customer Focused (Motivator)

Friendly

Positive Attitude

Driven

Willingness to be Taught

Reference: Glen Chard, President First Choice Home Solutions, 519-***-****