Christopher Golato
Home Phone: 203-***-****
Email: acfu19@r.postjobfree.com
WORK EXPERIENCE:
Aquinas Consulting -Sikorsky October 2017 – Present
Trumbull, Connecticut
Contract Customer Service Representative
• Manage part acquisition for all 1500 hour aircraft inspections of a major global client.
• Daily/Weekly/Monthly meetings with client to ensure customer satisfaction.
• Partnering with all aspects of supply chain to obtain difficult and hard to source parts across the enterprise.
• Ensure full compliance with existing ITC, shipping, and Sikorsky and Lockheed Martin procedures and processes.
• Process warranty claims for Aftermarket Material when required.
Regal Care
Southport and Greenwich, Connecticut
Payroll/HR Specialist January 2017 – October 2017
• Processed weekly payroll for 2 busy facilities with over 250 employees.
• Connected with applicants via telephone to conduct prescreening for face to face interviews.
• Processed and record new hires (reference checks, background checks, ABCMS fingerprinting).
• Provided new hire orientations and maintained all employee files.
• Maintained compliance and all subsequent trainings with employee base as necessary.
• Monitored and maintain all FMLA, Workers Compensation cases.
• Provided voice of reason and all-around sounding board to staff.
Aquinas Consulting -Sikorsky September 2016 – January 2017
Trumbull, Connecticut
Contract Customer Service Representative
• Supported inter-company entities with stock requirements.
• Process all Aftermarket Material orders when material is available for shipping.
• Manage all Aftermarket Material orders to ensure timely customer delivery or pickup.
• Ensure full compliance with existing ITC, shipping, and Sikorsky and Lockheed Martin procedures and processes.
• Process warranty claims for Aftermarket Material when required.
Sargent Manufacturing November 2015 – March 2016
New Haven, Connecticut
Customer Service and Account Maintenance
• Worked on JD Edwards system for order entry, inventory and pricing.
• Processed Credit and Returns within 2-3 days of receipt.
• Resolved all pending order issues within 5-day policy.
• Made decisions that maintain a balance between company policy and benefit.
Manpower - Unilever April 2015 – October 2015
Shelton, Connecticut
Contract Customer Service Analyst
• Validated and executed orders for data accuracy including product files, SAP master and customer data, pricing discrepancies, order date alignment for truckload consolidation.
• Established and maintained a positive relationship to collaborate on order management. Worked with LOT/DOT/WHS/CD/Planning to identify possible improvements and drive towards flawless execution for order to cash cycle.
• Linked closely with Team Lead and Event Supply Planner in identifying gaps for seamless order execution and Customer Supply Chain Analyst for Terms of Sale compliance.
• Ongoing reviews with Customer Development on upcoming promotions, critical stock issues, cut information on sales orders.
Verizon Wireless
Wallingford, Connecticut
HR/Operations Coordinator November 2001 – July 2014
• Managed all time and attendance for call center employees, allowing leadership 25% more time to develop their employees.
• Ensured all employees paid correctly via time management audits for over 200 employees weekly with a 98% success rate as well as weekly PTO audits to ensure available benefits totals were accurate.
• Point of contact for employee base for researching and answering questions related to payroll, FMLA/STD and any HR attendance guidelines.
• Researched and created all attendance related corrective action warnings and termination packages for leadership, coaching leadership on document specifics prior to delivery.
• Utilized PeopleSoft HRIS system for benefits management, FMLA/STD and time reporting.
• Provided leadership with ad hoc reporting as requested, using various proprietary web based tools as well as Microsoft Office programs Excel, Word and Access.
• Supported call center employees with confidential one on one meetings, to review attendance and FMLA claims.
• Provided expertise in training as pertains to time off guidelines to employee base and new hires.
EDUCATION:
Southern Connecticut State University
New Haven, CT
B.S., Communications