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Customer Service/HR Coordinator

Milford, CT
October 29, 2018

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Christopher Golato

Home Phone: 203-***-****



Aquinas Consulting -Sikorsky October 2017 – Present

Trumbull, Connecticut

Contract Customer Service Representative

• Manage part acquisition for all 1500 hour aircraft inspections of a major global client.

• Daily/Weekly/Monthly meetings with client to ensure customer satisfaction.

• Partnering with all aspects of supply chain to obtain difficult and hard to source parts across the enterprise.

• Ensure full compliance with existing ITC, shipping, and Sikorsky and Lockheed Martin procedures and processes.

• Process warranty claims for Aftermarket Material when required.

Regal Care

Southport and Greenwich, Connecticut

Payroll/HR Specialist January 2017 – October 2017

• Processed weekly payroll for 2 busy facilities with over 250 employees.

• Connected with applicants via telephone to conduct prescreening for face to face interviews.

• Processed and record new hires (reference checks, background checks, ABCMS fingerprinting).

• Provided new hire orientations and maintained all employee files.

• Maintained compliance and all subsequent trainings with employee base as necessary.

• Monitored and maintain all FMLA, Workers Compensation cases.

• Provided voice of reason and all-around sounding board to staff.

Aquinas Consulting -Sikorsky September 2016 – January 2017

Trumbull, Connecticut

Contract Customer Service Representative

• Supported inter-company entities with stock requirements.

• Process all Aftermarket Material orders when material is available for shipping.

• Manage all Aftermarket Material orders to ensure timely customer delivery or pickup.

• Ensure full compliance with existing ITC, shipping, and Sikorsky and Lockheed Martin procedures and processes.

• Process warranty claims for Aftermarket Material when required.

Sargent Manufacturing November 2015 – March 2016

New Haven, Connecticut

Customer Service and Account Maintenance

• Worked on JD Edwards system for order entry, inventory and pricing.

• Processed Credit and Returns within 2-3 days of receipt.

• Resolved all pending order issues within 5-day policy.

• Made decisions that maintain a balance between company policy and benefit.

Manpower - Unilever April 2015 – October 2015

Shelton, Connecticut

Contract Customer Service Analyst

• Validated and executed orders for data accuracy including product files, SAP master and customer data, pricing discrepancies, order date alignment for truckload consolidation.

• Established and maintained a positive relationship to collaborate on order management. Worked with LOT/DOT/WHS/CD/Planning to identify possible improvements and drive towards flawless execution for order to cash cycle.

• Linked closely with Team Lead and Event Supply Planner in identifying gaps for seamless order execution and Customer Supply Chain Analyst for Terms of Sale compliance.

• Ongoing reviews with Customer Development on upcoming promotions, critical stock issues, cut information on sales orders.

Verizon Wireless

Wallingford, Connecticut

HR/Operations Coordinator November 2001 – July 2014

• Managed all time and attendance for call center employees, allowing leadership 25% more time to develop their employees.

• Ensured all employees paid correctly via time management audits for over 200 employees weekly with a 98% success rate as well as weekly PTO audits to ensure available benefits totals were accurate.

• Point of contact for employee base for researching and answering questions related to payroll, FMLA/STD and any HR attendance guidelines.

• Researched and created all attendance related corrective action warnings and termination packages for leadership, coaching leadership on document specifics prior to delivery.

• Utilized PeopleSoft HRIS system for benefits management, FMLA/STD and time reporting.

• Provided leadership with ad hoc reporting as requested, using various proprietary web based tools as well as Microsoft Office programs Excel, Word and Access.

• Supported call center employees with confidential one on one meetings, to review attendance and FMLA claims.

• Provided expertise in training as pertains to time off guidelines to employee base and new hires.


Southern Connecticut State University

New Haven, CT

B.S., Communications

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