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Customer Service Manager

Caledonia, ON, Canada
September 08, 2014

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• Address: 301 York Street, Ottawa

• Phone: 1-613-***-****

• Email Address:


Dental Assistant/ Sterilization Nurse Chisholm Dental Surgery

October 2011 – August 2014

• Full-time

• Duties performed:

• •

Assisting dentist during oral healthcare Processing patient accounts

procedures Answering telephones

• •

Seating and preparing for patients General cleaning duties

• •

Mixing and passing dental materials Assisting with stock control

• •

Ensuring patient comfort Cleaning and sterilization of instruments

• •

Charting patient dentition as advised Record keeping for sterilization equipment

by dentist • Instituting infection control procedures,

• Setting up treatment room including documentation

• • Assisting with dental radiography

Cleaning treatment room after

procedures • Ensuring compliance with OHS processes

• Scheduling appointments

Supervisor Goodberry’s Creamery Erindale

June 2007 – December 2011

and October 2004 – January 2006

• Casual/Part-time

• Duties performed:

• •

Setting up store on morning General cleaning duties

shifts Assisting with stock control

• •

Organisation of daily tasks Assisting with children’s parties

• •

Customer service Making and decorating ice cream cakes

• •

Operating cash register Supervising staff

• Preparing food and beverages

Sales Assistant Blackjack Kiosk Erindale

September 2008 – December 2009

• Casual/Part-time

• Duties performed:

• •Responding to phone calls and other

Customer service

• correspondence

Processing stock orders

•Stock control

• Operating registers

•General cleaning duties

• Cash handling

•Closing the store

• Banking

•Preparing daily accounting reports


Youth Leader Capital Edge Community Church ‘Burn’ Youth Group

January 2013 – June 2014

As a member of the Youth Leadership Team at Capital Edge, I worked with the other members to create a fun and practical

youth group program for approximately fifty teens and pre-teens.

I was chaperone to the 15-25 junior youth (grades 6-9) that attend each week, and worked with a different guest speaker

most Friday evenings to run a game and short sermon for the children.

• Working with a small team to organise • Creating rosters for youth involvement

weekly youth group services Communicating with and rostering parent helpers

• Attending weekly services and regular to ensure security of the church building during

team meetings youth services

• Writing and presenting 15-30 minute • Working with youth café manager to plan, cook

sermons for the junior youth when rostered to and sell meals at youth services

do so Assisting with food and beverage stock control

• Contacting youth to invite them to special • Collecting and counting cash takings

events, and to encourage relationship building • Supervision and mentoring of attendees

Other duties included:

Volunteer Educator Mental Illness Education ACT (MIEACT)

August 2008 –June 2014 (on a sporadic basis, dependant on

availability and timing of required presentations)

• Presentation-based program for the education of school and community groups

• Completed three-day Initial Volunteer Educator Training Program (completion certificate obtained)

• Duties performed:

• •

Communicating with co- Hour- and two hour-long

presenters and MIEACT staff presentations of facts, personal

members to organise and develop experiences and general information

sessions regarding mental illness, with the

• assistance of one co-presenter

Writing and preparation of

10-30 minute personal story Answering questions asked by

• audience members

Debriefs of sessions

Helper/Room Leader Capital Edge Community Church ‘Kidzway’ Program

February 2012 – June 2013

• Assisting in the ‘Powerup’ room, one to two Sundays each month, for approximately 2.5 hours

• Duties performed:

• •

Working with a partner to run the Leading educational activities, songs and games

children’s program while their parents for 10-20 children

• Distributing morning snack and take-home

attend the main church service

• Supervising a group of 4 to 6-year- activity sheets

• Communicating with parents and Pastoral staff in


relation to child progress, participation and behaviour

Peer Support Worker Mental Health Foundation Peer Support Service

September 2008 - February 2009

• Certificate of Completion, Peer Support Training Program

• Duties performed:

• •

Making contact with clients to Providing active listening and feedback,

arrange meetings insight, informed opinions and guidance

• • Providing relevant information and referral

Working with client to organise

• Attending group sessions for debrief on

location, duration and frequency of meetings

client meetings


Diploma of Professional Counselling (in progress)

December 2009 – Present

• I am currently studying with the AIPC through a combination of distance education and private practical


• Certificates completed to date:

• Statement of Achievement in Counselling Process

• Statement of Achievement in Communication Skills I

• Statement of Achievement in Communication Skills II

Certificate III in Dental Assisting

February 2012 – December 2012 Canberra Institute of Technology

• Completed through evening and weekend classes.

• Subjects included:

• Communication for health care

• Assist with dental radiography

• Assist with administration in dental practice

• Process reusable instruments and equipment in health work

• Infection control for health work

• Prepare for and assist with oral health care procedures

• Apply first aid

• OHS processes for health

• Dental assisting workplace validation

Grade Twelve Certificate

February 2007 – July 2008 Erindale College

Course included:

Certificate I in Information Technology


Tertiary English Major (A) Tertiary Math Semester (B)

Tertiary Drama Minor (A) Tertiary Psychology Minor (B)

Tertiary IT Minor (B) Accredited Drama Minor (A)


Wendy Corby

Chisholm Dental Surgery

Pastor Mark McGugan

(practice manager)

Capital Edge Community Church





Chris and Kelly Maley

Adria Hanley

Goodberry’s Erindale

Chisholm Dental Surgery

(store owners)

(head dental nurse)






Provider Number: 505063T CHISHOLM ACT 2905


Provider Number: 581984Y Fax: 62912863


Provider Number: 559592Y


To whom it may concern

Re: Kelly Ann Moulds

4 Snowden Pl

Wanniassa ACT 2903

Kelly has been employed at Chisholm Dental Surgery since 13th October 2011.

In her initial stage Kelly was employed as an assistant to one of the four dentists in the practice. As time

progressed it was clear Kelly was more than capable of moving into a more senior position. She was promoted

to Sterilization Nurse, which is one of the most important roles, due to the critical nature of Infection Control

in a dental practice. Within this position she also has a great deal of contact with the public in reception, which

she manages with maturity, courtesy and empathy.

Kelly has proven herself to be an invaluable member of this team. She is punctual, reliable, capable and has a

keen attention to detail. She is forward thinking, encourages her fellow staff members and is always diligent

when asked to complete any task given to her.

She will be missed by her employers and fellows employees and we wish her every success in her future


Thank you

Wendy Corby

Practice Manager

1st July 2014

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