Data Entry Customer
Resume:
[pic]
Catherine Clarin Bacani
Blk ** Lot *** Joyce st. Xevera Subd. Tabun Mabalacat City Pampanga,
Philippines
Email: ******************@*****.***
Resume Summary
Last Position : Virtual Assistant ( Home Base Job )
Last Specialization : Administrative Support
Highest Education : Bachelor's/College Degree in Medical Science
Years of Experiences : 11
Employment History
February 2014 - September 5, 2014
Homeqwik LLC
Position Title (Level): Administrative Assistant / Virtual Assistant
Specialization : Administrative tasks, Documentation, Transcription
Role : Virtual Assistant
Industry : Real Estate Company
Sep 2012 - Jan 2014
Stream Global Services
Position Title (Level): Technical Customer Care Representative
Specialization : Customer Service
Role : Customer Service - General
Industry : Call Center / IT-Enabled Services / BPO
Work Description:
* Chat Support
* Assist AOL U.S members
* File Host Problem Report
* Remote Session of member's computer
* 5 chat windows and unlimited remote session
* Technical support for ISP and AOL SOFTWARE
Oct 2006 - Aug 2012
IBM PHILIPPINES
Position Title (Level): Team Leader
Specialization : Customer Service
Role : Customer Service - General
Industry : Call Center / IT-Enabled Services / BPO
Work Description:
.Instrumental in improving customer-satisfaction ratings through
suggestion, development and implementation of new reporting procedures.
.Enhanced employee performance and attendance through daily mentoring, one-
to-one discussions and motivational strategies.
.Received outstanding positive comments from team members on employee
reviews, as well as exceptional feedback from senior management.
.Work closely with other departments to promote sales, clarify information
and distribute reports.
March 2003 - Sep 2006
TELEPERFORMANCE PHILIPPINES
Position Title (Level): Team Leader
Specialization : Customer Service
Role : Customer Service - General
Industry : Call Center / IT-Enabled Services / BPO
Work Description:
.Selected to coach and mentor new customer service representatives for the
call centre.
.Achieved satisfaction score on all phone monitors throughout tenure.
.Processed mobile phone orders, answered questions, responded to concerns
and alleviated delicate situations with professionalism and sensitivity.
.Gather, analyze and report daily/weekly/monthly sales and service
statistics.
Educational Background
Graduation Date: May 2001
School year: 1996 - 2001
Bachelor's/College Degree of Medical Science
Major : B.S Physical Therapy
Institute/University: Fatima University, Philippines
Graduation Date: 2003
School Year: 2001 - 2003
Diploma in Computer Systems and Technology
Major : Hardware and Networking
Institute/University: AMA Computer Learning Center
Graduation Date: 2003
School Year: December 2002- June2003
Diploma in Caregiver / Nursing Aid
Institute/University: St. Patrick College Orani Bataan
Contact this candidate