Customer Service Insurance

Brenda Hampton

Supervisor - Patient Access Services

Jacksonville, FL

**********@*****.*** - 904-***-****

* More than 15 years of administrative experience * 10 years in the healthcare administrative field

* Proficient with Microsoft word, excel & power point * Familiar with all aspects of business management

* Excellent verbal and written communication skills * Strong customer service skills

* Extremely organized with ability to multi-task * Type 60-65 wpm

WORK EXPERIENCE

Supervisor

Patient Access Services - Jacksonville, FL - 2013 to Present

Supervisor fifty Patient Access Specialist

• Create Schedules for Full Time, Part time and PRN employees

• Ensure that the Emergency Room is meeting JCAHO standards

• Responsible for monthly report cards for PAS staff

• Reconcile daily deposits of co-payments, co-insurance and deductible payments

• Coach and train all new employees

• Prepare monthly reports

• Register patients for in-patient and out-patient procedures

Patient Access Specialist - Rep III

BAPTIST HEALTH SYSTEM - Jacksonville, FL - 2007 to 2013

Pre-register and schedule patients for treatment

• Interact with insurance agencies on a daily basis to ensure financial clearance

• Review schedules regularly and contact physician offices

• Collect co-payments and deductibles totaling over $500,000.00

• Create and maintain databases

• Provide quality customer service to patients and peers

Rural Carrier Associate

UNITIED STATES POSTAL SYSTEM - Navarre, FL - 2004 to 2007

Sorted mail into delivery sequence and loaded mail into a vehicle

• Collected mail along a prescribed rural route to the designated address

• Provided excellent customer service with a variety of postal related services

Patient Registrar

MARY IMMACULATE HOSPITAL - Newport News, VA - 1999 to 2004

Registered patients upon arrival into the emergency room and urgent care facilities

• Provided quality customer service to patients

• Determined insurance eligibility

• Provided diagnosis codes for billing purposes

• Collected copayments for treatment

• Maintained statistical reports

• Filed and retrieved medical records

Office Manager

RIVERSIDE REGIONAL MEDICAL CENTER - Newport News, VA - 1997 to 2000

Provided administrative support for 15 Physical Therapists

• Supervised, trained and coached three Administrative Assistants

• Prepared monthly productivity/statistical reports

• Scheduled appointments

• Maintained the payroll system

• Ordered supplies, answered phones and filed medical records/charts

• Maintained expense reports for the management staff

• Collected co-payments

• Typed letters, reports, memorandums, inventory sheets and rosters

EDUCATION

A.A.S. in Electronics Technology

ECPI College of Technology - Newport News, VA

2000 to 2003

A.A.S. in Information Technology

Global Business Institute - Far Rockaway, NY

1983 to 1984

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