Customer Service Sales

PATRICIA REGLA ***** S.W.*** Street

JIMENEZ MIAMI,FL. 33187

MAIN 305-***-****

*************@*****.**

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Senior Clerk Appointment Clerk

Objective Highly adaptive professional offering more than 15

years of diversified experience. Excellent

communication and problem-solving skills. Dedicated

to achieving customer satisfaction as well as

meeting or surpassing company expectations. Able to

focus on Projects, develop strategies and meet or

exceed deadlines. Strong rapport with personnel,

customers, and associates based on knowledge,

profeeionalism, and integrity.

Experience

University of Miami Transplant, Miami, Fl.

Appointment Clerk, 1999- September 11,2012

Communicated with patients, employees and other

individuals to disseminate and explain information

about the Transplant Services. Completed work-up

schedules and arranged appointments for Patients.

Reviewed files, records, and other documents to

obtain information to respond to requests. Stuffed

envelopes and addressed, stamped, sorted, and

distributed mail packages, and other materials to

patients. Operated office machines, such as

photocopier, faxes, and personal computer. Enter

patient information in UM Care, JMH System, IDX to

enter the insurance information.

Caiman Music, Miami, Fl

General Clerk 199-1999

Ensured the highest levels of customer service and

satisfaction. Reporting directly to Owner, opened

office, and provided key clerical support for up to

23 staff members, supporting swift and positive

resolutions. Acted as a primary information

resource, providing referrals, direction,

information, and general assistance. Duties

involved data entery, fax and filing. Proven

ability to effectively multitask in all situations.

Performs general office and secretarial duties,

handled daily correspondence and taught proper

phone etiquette. Take down message. And give out

the payroll checks to employee.

ISACO International, Miami, Fl

Staff Assistant 1998-1999

Operated Multilane Switchboard. Performed detailed

clerical duties Filing, Faxing).Logged and tracked

FedEx package. Assisted staff in the Accounts

Payable Department.

Sears, Coral Gables, Fl.

Sales Reprehensive, 1992-1998

Recommended, selected, and obtained merchandise

based on customer needs and desires, attaining the

highest ratings on satisfaction. Prepared sales

slips and sales contract. Greeted customer. Wrapped

merchandise. Described merchandise and explained

use, operation and care of merchandise to

customers. Computed sales price of merchandise.

Totaled purchase, received payments, made change,

and processes credit transaction. Ticketed,

arranged, and displayed merchandise to promote

sales.

Sock merchandise in ladies department and perfumes

and jewelry.

Be a sale person in the ladies department and

perfumes and jewelry.

Due inventory in the same department in ladies and

perfumes and jewelry.

Popular Bank Of Florida Miami, Fl

Bank Teller 1991-1992

Maintained proper cash limits, cashed checks,

accepted deposits and issued cashier's checks.

Money orders, traveler's checks, cash advances, and

funds transfer. Performed general accounting and

bookkeeping tasks. Assisted Accounting manager in

daily financial processing, including monitoring of

payroll date, cash, receipts, billing,

disbursements, expense accounting, and deposits.

Helped Operate Multilane Switchboard when

necessary. Stock up in supplies and fill up the atm

machine and cover the switchboard for breaks, lunch

and vocation.

Education Wood Lawn Elementary

Nimitz Jr. High School

Bell High School Graduate 1991

Did all my school in Los Angles, California.

Skills

Fluent English and Spanish

Windows OS, Microsoft Word, Word Perfect, 10 Digital

Calator, Scanner, UM

Care, Jackson System, Tips, Medifax, Medicare in

jmhSystem, IDX.

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