Service Manager

Arnab Banerjee

E-Mail: ****************@*****.***

Contact: +91-998*******

Seeking assignments in Sales & Service Management with an organisation of

high repute

Preferred Location: Kolkata & Bangalore

Professional Preface

> A seasoned professional with 10 years of experience in Service

Management, Operations & Maintenance and Installation & Commissioning and

Project Management.

> Currently Working with ABB GISL (Global Industries and Service limited)

in INOPC (Indian Operation Centre) As a Project and service Lead for

automation projects across the globe.

> Worked with ABB GISL (Global Industries and Service limited) as a Team

Leader for Service Intelligence Unit and supporting customers globally

with a team.

> Worked with Benteler Automotive., Pune as Deputy Manager Production for

robotic welding line for 1 year.

> Worked with ABB Ltd.for 6 years, Bangalore as Regional service manager

for Region South

> Worked with ABB Ltd.for 3 years as training Manager.

> Rich experience in Diagnosis & Trouble shooting of different machines and

making Root cause analysis, and making technical reports assessment

report, condition report, warranty report etc..

> Achieved Golden Robot Award as Service manager and overshooting target

for spares sales

> Good experience in handling Channel Partners, providing them Technical

support and if needed service Support. Done warranty management for the

spare parts.

> Skilled in utility maintenance, material handling equipment and

maintenance of engineering equipment.

> Adept in managing installation & commissioning and maintenance activities

involving resource planning, in-process inspection, team building and co-

ordination with internal / external departments.

> Expertise in managing maintenance operations for reducing breakdown /

downtime & enhancing operational effectiveness of equipment.

> An effective communicator with excellent relationship management skills,

problem solving & organisational abilities.

> Ability to interact and communicate (verbally and written) with all

levels of team members.

Areas of Expertise

Service and Project Management: Spearheading activities involving working

out various requirements & monitoring overall project operations for

ensuring timely completion. Coordinating projects for the set up standards

with accountability for strategic utilisation & deployment of available

resources to achieve organisational objectives. Focussing on cost

reduction, time cycle reduction, improvement of process variables and

enhancement of process conditions.

Service: Providing Customer supports and training the service engineers

from different places. Providing technical support and details to the

service engineers to help them to give better support to the customers.

Handling warranty management for the spares. Providing technical support to

the channel partners and if needed service support. Producing different

reports for the customer and our team, like assessment report, condition

report, utilization report, Man hour report etc. Selling spares to the

customers and channel partners to achieve annual targets.

Operation and Production: Planning and implementation of the production

line for the Weld Shop. Conducting failure investigation analysis to

identify gaps with the CMM Report & take corrective measures so as to

reduce equipment failure & maximise plant availability. Monitoring and

optimising processes, troubleshooting problems in coordination with other

departments and improving efficiency. Running the Automated weld shop with

improvement in the efficiency. Handling a team of 25 people including

welding engineers, setters and operators.

Operations & Maintenance: Planning & implementing the preventive &

breakdown maintenance schedules for improving overall reliability and

safety. Conducting failure investigation analysis to identify gaps & take

corrective measures so as to reduce equipment downtime & maximise plant

availability. Monitoring and optimising processes, troubleshooting problems

in coordination with other departments and improving efficiency.

Effectuating rollout activities along with the maintenance schedules to

increase the uptime and reliability of the equipments. Identifying areas of

obstruction / defects and conducting service and repair to rectify the

equipments through the application of troubleshooting tools. Ensuring

completion of all project activities within the time & cost parameters and

effective resource utilisation to maximise the output.

Installation & Commissioning: Identifying project bottlenecks and

undertaking corrective measures. Ensuring effective management and

discipline to ensure safe & timely execution of the projects. Installing

and commissioning of equipments, followed by plant trial runs meeting

targeted performance / quality & quantity parameters and thereafter handing

over of the plant. Conducting tests & inspections to ensure operational

effectiveness of utilities; planning & effectuating maintenance plans for

machines and equipments.

Employment Scan

The Growth Path

Since March'11 with ABB Global industries and Services Limited,

Bangalore

Since March'11 Project and service Lead ABB GISL

Since Sept'10to

March 2011 Deputy Manager Production, Pune.

Since Jul'04 with ABB Ltd., Bangalore

Aug'04-Sep'05 Technical Support engineer, Faridabad.

Sep'05-Sep'07 Service Engineer for Region North in the

Robotics Division, Faridabad.

Since Oct'07 Sales and regional service manager (For region

of South & Chennai) & All India ABB ROBOTICS

Training In-Charge, Bangalore.

Accountabilities as Project Lead for projects across the globe

< Functioning as Team leader in the global robotics projects.

< Installed the First Hemming project in Egypt.

< Providing expert support for the projects at Malaysia.

< Installing the Largest Hemming project in INDIA for M&M with 16 robots, 8

tracks.

< Training the engineers from different countries.

Accountabilities as Team Leader Service Intelligence unit

< Functioning as Team leader in the Service intelligence Unit for Global

Robotics, this is a Level 3 Organisation. For this department the

customer is the LBU (Local Business unit) service heads for different

countries.

< Handling the team of 5 Engineers.

< Serving different countries robots which are connected with remote

service kit Like Uk, Thailand, Argentina, india, Germany, Greece, Middle

east countries etc.

< Making SPLs for different technical critical errors. Supporting different

LBUs with technical details.

< Making presentations and technical reports for different countries and

presenting them to the customers in different countries.

< Training the service engineers from different countries.

Accountabilities as Dy. Manager Production

< Functioning as Deputy Manager Production for the welding shop.

< Handling the team of 20 setters(Engineers) and 60 Operators(Diplomas).

< Installing and programming the robots for all the Front axel and the rear

axel carriers for the Volks Wagon Cars.

< Maintaining the database for the parts produced per shift/ day/ week/

month/ project.

< Manage all department personnel in an effective manner the including

setters, welders, and operators.

< Planning, scheduling, and executing the production requirements.

< Provide time to time a high degree of training and coaching skills, as

well as excellent leadership and motivational skills.

< Creating and Maintaining Audit Documents and facing the internal and

external audits.

Accountabilities as Sales and Service In- Charge & Training In-charge

< Functioning as Sales In-Charge for spares in Region South and Chennai.

< Installation service and maintenance of Robot and all related mechanical

and electrical equipments used in Robots.

< Selling the spares and AMC for the robots to customers; handling the team

of the Service Engineers.

< Devising, designing, scheduling, executing and commissioning the projects

and maintenance activities.

< Meeting with client on time to time basis for resolving problem facing

during the erection or production or general maintenance; developing and

implementing a suitable after-sales service program to support the

customers.

< Creating and maintaining a suitable service database capable of

monitoring the service and projects.

< Planning, scheduling, executing and commissioning, service & maintenance

of Robots.

< Responsible for different Robotic applications like Arc Welding, Water

Jet Cutting, Roller Hemming, Dispensing, Palletizing, Material Handling,

etc.

< Handling conveyors, CNC and PLC.

< Looking after preventive and breakdown maintenance of the robot and

process equipment like grippers for the material handling, welding torch

assembly with wire feeder and torch cleaner, hemming tool etc.

Accountabilities as Sr. Service Engineer (For region of South & all India

ABB ROBOTICS Training In-Charge)

< Working as a Service In-Charge in service and maintenance in ABB Ltd, for

Robotics Division, system of complete Robot for the southern part of

India

< Mentoring a team of 5 Service Engineers in Chennai and Bangalore.

< Offering service to several customers like Himdustan Zinc Limited, BALCO,

Hyundai, Sundaram Clayton, Perlos, Wipro Fluid Power, TATA Motors, Ford,

Omax, Grupo Antolin, Hwasin, Harita, Twinstar, JBM, Krishna Maruti, MAG,

Harita, APW, etc.

< Programming the Hemming Cell of the Ford Project for new vehicle to be

launched, FIGO.

< Working as a Training In-charge in India and giving different training

like Basic Robotics Training, Advanced Robotics Training, Electrical

Maintenance and Mechanical Maintenance of the Robot, Arc Welding

Training, etc to different Customers like ISRO, HAL, BHEL, SAMTEL, MAG,

FORD, HYUNDAI, etc.

< Dealing with different kinds of problems related to the Mechanical as

well as Electrical, Electronics in different companies in region South.

< Sold:-

o Spares Rs. 4 MINR to HAL, Bangalore.

o Spares Rs 5MINR to HARITA Seating Hosur.

o AMC to different Customers Like, Harita, Balso Hindustan Zinc,

GE Bel, etc.

Attainments

< Successfully installed:-

o 6 numbers of robots in Hwasin (Irrangattukottai, Chennai)

integrating with the Press Automations (6 Presses).

o Installed 6 robots in Grupo Antolin (Irrangattukottai, Chennai)

with integration of the KMT Water Jet cutting machine in Multi-

move system (First Multi-move system in INDIA for ABB Robotics)

o Installed 4 robots in Samcor glass (Kota, Rajasthan). With glass

handling and button sealing machine.

o 2 robots in Praxair with integration of the Grit Blasting and

thermal Spraying Machine.

< Got Golden Robot Award for the Customer Service (2008).

Accountabilities Service Engineer for Region North in the Robotics Division

< Working as Service Engineer in Service & Maintenance, in ABB Ltd, for

Robotics Division, system of complete Robots.

< Dealing with different kind of;-

o Robot models like IRB140, IRB1400, IRB1410, IRB1600, IRB2400,

IRB4400, IRB6400, IRB6600, IRB7600, etc.

o Controllers like S4, S4C, S4C+, IRC5, etc.

o Industrial applications like TIG Welding, MIG Welding, Spot

Welding, Stud Welding, Plastic cutting, Water jet cutting,

Material Handling, Palletizing, Pick & Place, etc.

< Installing 4 number of IRB6650 with S4C+ controller integrated with glass

furnace, button sealing machine, and laher furnace in SAMCOR glass

limited with conveyer tracking facility.

< Handling services in Gulf countries like: Saudi Arabia, Dubai Oman, etc.

< Looking after annual maintenance for IRB6400 with S4C+ in Hindustan Zinc

Limited used in palletizing, IRB140 with S4C+ controller in NEI Bearing

used in material Handling, IRB2400 with S4C+ in Deltmal Safety Shoes used

in Shoe Roughing, etc.

< Refurbishing the robots in different companied like; 4 numbers of IRB2400

with S4C+ controller in OMAX Auto used in Arc Welding, 2 Numbers of IRB

2400 with S4C Controller in Thai Summit used in Arc Welding, 2 numbers of

IRB 2400 with S4C controller in SUDTRACK used in Arc Welding,etc.

< Responsible for different kind of service jobs related to mechanical

electrical & electronics and programming of ABB Robots in different

companied in all around India.

< Offering training on Robots to different customers.

Accountabilities as ABB Robotics, location as Technical Support & Project

Engineer (Paint Shop)

< Dealing with engineering design & field services and site coordination

for paint shop system of diesel locomotive works (Varanasi, UP).

< Changing and repairing the 3 Axis Man Lift System that got damaged with a

collision with an ALCO Locomotive Engine.

< Installing:-

o The CO2 fire fighting system in the paint booth of the diesel

locomotive works.

o The Whinch System for the Paint shop which pulls the Locomotive

Engine from the Manufacturing Section to the Paint shop (around

half Kilometer).

< Managing a team of 35 workers to complete the job; completed the job

before 2 months of the speculated time.

IT Skills

< Conversant with Rapid Language of ABB Robot Programming, Robot Studio

5.14, Solid Works, AutoCAD and MS-Office Applications.

Training Undergone

< Training on:-

o Basic Robotics Training in 2005 at ABB Limited, Bangalore.

o Robot Studio for the Simulation of the robot application in

different applications

o Installation, Operation and Maintenance for robot, system in

2005 from ABB Bangalore.

o ABB Robot with controllers S4, S4C, S4C+ and IRC5.

o K1,K2,K3 Process

Academic Project Handled

Final Year B.E. Project

Title : Increasing the Efficiency of the Vehicles which run using

LPG or CNG.

Institute : V.T.U., Karnataka.

Pre Final Years B.E. Project

Title : Designing of Scissor's Jack using Visual Basic.

Institute : V.T.U., Karnataka.

Scholastics

B. E. (Mechanical Engineering)

S.J.M.I.T, Chitradurga, Bangalore, Vishveshwaraiah Technological University

in 2004. Secured 62% marks.

Diploma in Information Technology

C-DAC, Pune in 2000. Secured 83% marks.

Personal Portfolio

Date of Birth: 23rd August, 1979

Permanent Address: 2 L Nilmoni Mitra Row, Shyam Bazar, Kolkata-700002

Present Address: House No: 66 3rd cross ashwatnagar, Marathalli, Bangalore

560037

Passport No.: B 3832567

Linguistic Abilities: English, Hindi, Bengali, Kannada (Partially), Marathi

(Partially)

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