Customer Service Sales
Resume:
Kevin Williams
Buffalo, New York 14208
OBJECTIVE:
To pursue career orientated employment that will enable me to increase my
knowledge, skills and qualifications while building strong economic
stability. My goal is to always provide excellent customer satisfaction and
guaranteed professionalism in any settings that fosters personal growth.
EDUCATION:
Seneca Vocational High School
9/81 - 6/85
Buffalo, New York
Field: Drafting
Bryant & Stratton
9/86 - 5/87
Buffalo, New York
Field: Electrical
WORK EXPERIENCE:
Collection Manager/ Retention 7/13-
present
Aarons Sales and Lease
Buffalo, New York
DUTIES: Supervision and scheduling of collection staff. Training of new
and existing collection staff. Verification of customer order forms.
Contacting and counseling past due customers to arrange feasible payment
schedule. Skip tracing delinquent customers for payment retrieval.
Scheduling of payment drop-off and/or pick-up of delinquent rental
merchandise. Schedule delivery of rental merchandise. Handling of
outbound and inbound calls. Maintenance of rental inventory and
merchandise showroom. Responsible for nightly bank deposits. Management
of store budget, end of day revenue reports, goal reports and sale sheets.
Opening and closing of retail store.
Assistant Manager 6/12-
7/13
Easy Home / rent a center
Buffalo, New York
DUTIES: Understand and supports store operations, polices and procedures,
Performs and trains all duties of customer service to customer service
representative positions, Prepares and transmits daily banking,
Troubleshoots daily closeout and shift sales analysis, Provides prompt
courteous customer service and professionally resolves collections of past
due customers, Assumes store manager responsibilities when needed, Assist
the store manager with shift coverage in the vent there are no other
employees available to work.
Sales, Delivery, Laborer
6/10-6/12
Mr. Kays's Residential Plumbing
Buffalo, New York
DUTIES: Providing residential plumbing estimate. Assist with faucet and
water heater replacement units. Sewer and drain cleaning. Digging and
refilling of holes related to plumbing work. Pick-up and deliver of parts
needed at work sites. Responsible for cash and check deposits and customer
service follow-ups.
Collection Manager
8/03-6/10
Aarons Sales and Lease
Buffalo, New York
DUTIES: Supervision and scheduling of collection staff. Training of new
and existing collection staff. Verification of customer order forms.
Contacting and counseling past due customers to arrange feasible payment
schedule. Skip tracing delinquent customers for payment retrieval.
Scheduling of payment drop-off and/or pick-up of delinquent rental
merchandise. Schedule delivery of rental merchandise. Handling of
outbound and inbound calls. Maintenance of rental inventory and
merchandise showroom. Responsible for nightly bank deposits. Management
of store budget, end of day revenue reports, goal reports and sale sheets.
Opening and closing of retail store.
Executive Assistant Manager
4/01 - 8/03
Rent-A-Center
Buffalo, New York
DUTIES: The rental and sale of home furnishings and electronics to
incoming consumers. Opening and closing of retail store. Supervision and
scheduling of the account managers and store staff. Contacting past due
accounts and arranging payment schedules. Handling of incoming and outgoing
sales calls. Verifications and approval of customer rental applications.
Scheduling and delivery of rental merchandise. Scheduling and picking-up
of delinquent rental merchandise. Maintenance of rentail store merchandise
showroom. Handling of store budget and other managerial paperwork.
Responsible for nightly band deposit drop-offs.
Mailroom Shift Manager
12/98 - 3/01
Canisius College
Buffalo, New York
DUTIES: Various customer service satisfaction duties. Opening and closing
department, Pick-up and sorting of mail from main post office. Delivery of
mail to on and off campus site. Inspection of Incoming computer packages.
Calling pick-ups of federal express, UPS and airborne express urgent
delivery with prompt delivery. Incoming and out coming customer complaints
and questions. Training and supervision of work study students. Operation
of mail processor forklift, and mailroom sorter and computer operation
systems.
Residential Habilitation Aide
01/96-12/98
United Cerebral Palsy
Buffalo, New York
DUTIES: Direct care for people with cerebral palsy and developmental
disabilities. Training and assisting with program activities. Assist with
meal preparations, shopping, personal care needs, housekeeping, and wide
variety of other duties pertaining to the care of the developmental
disabled. Transport and accompany individuals to day treatment programs
and medical appointments. Performed other duties that were assigned on a
day to day basis.
Electronics' Department Sales Manager
09/95-12/98
Sun TV & Appliances
Buffalo, New York
DUTIES: Selling of appliances, electronics and computers. Responsible for
on time delivery of merchandise. Pricing and organization of the
electronic sales floor. Fully stocking of electronic equipment onto the
sales floor. Supervision an managerial responsibilities of a sales staff
which included training and schedule formation. Complete knowledge of the
electronic equipment including merchandise hookup and compatibility of
different processing systems.
References furnished upon request
Contact this candidate