Customer Service Manager

FRANCES M. RIVERA-REYES

***** ****** *** **. ***. 104 Orlando, FL 32828

Phone: 407-***-****/787-***-****/321-***-****

Objective

To get a job where I can grow up in the professional and personal area. I

have a

great desire to learn. I also would like to give to the company that I

represent all my

knowledge and experience in an attempt to profit the company. I will be a

useful and

successful employee that will respect the company. I will reach all goals

that the

company sets forth and will carry myself in a professional manner.

Highlights

. Process account transactions, deposit daily funds. Refer public to

designated

personnel, provide account status data, and handle busy phone. Orient,

train, and

supervise.

. Conflict resolutions techniques.

. Focus on customer satisfaction.

. Manager of remote employees.

. Training and development.

. Deadline oriented.

. Focused on customer satisfaction.

Accomplishments

Played an instrumental role in increasing customer satisfaction numbers

from [2012] to

[2013] and making it the best government agency east location in the

Customer Service

Area- Customer Service Supervisor, Puerto Rico Aqueducts and & Sewer

Authority

Government of Puerto Rico

Experience

CUSTOMER SERVICE SUPERVISOR

Aqueducts & Sewer Authority Government of Puerto Rico

May 2007 - April 2014

San Juan, PR

. Supervised and trained, managed employees in the department of

customer services.

. Also management all the utility costumer municipals account's.

. Client Retention.

. Respected builder and leader of customer-focused teams.

. Managed a team of Client Services Associates that focused on meeting

customer service efficiency and quality standards.

POS/CUSTOMER SERVICE/SHOE DEPARTMENT

Burlington Coat Factory

Mar 2006 - April 2007

Altamonte Springs, FL

. Responsible for all customer service areas and receiving merchandise.

. Responsible for all accounting for the day, customer service

transactions.

. Changed cash register handling process.

. Maintained knowledge of cashier procedures.

POS

Kohl's

Sep 2005 - March 2006

Altamonte Springs, FL

. Executed and reconciled all daily cash transactions.

. Operate cash register and adding machine in order to manage cash for

sold items.

. Provided a high level of product and leadership support to

representatives and

clients.

. Provided excellent customer services.

Education

. Graduate, Bachelor's Degree, Marketing-June/2009

University of Phoenix Guaynabo, PR USA.

. Associates Degree, Marketing and Advertising-May/2005

University of Sacred Heart San Juan, PR USA.

Bilingual: English and Spanish.

Programs: Excel, Power Point, Word, SAP, Lotus Notes, Outlook.

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