Sales Customer Service

Liliana A. Casanova

**** **** ******* ** ******, FL 34116- 239-***-**** -

*.*.*******@*******.***

Objective To take the next step in my career as a Sales Specialist

I want to use my strong bilingual selling skills to

achieve my personal and professional goals been part of

a success company.

Experience Leasing Consulting Representative II

River Reach Apartments, Naples, Fl; Feb-2013 - Nov -

2013

Touring the property with prospects Answering questions

about the property. Assist prospects in qualifying for

an apartment home by collecting appropriate information

and initiating background check. Prepared apartments for

move-in and out. All the office activities and

coordinate paperwork related to apartment home rentals

Lead Customer Service Representative III

5/3rd Bank, Naples, FL; May 2009 -Feb 2013

Referring new prospective business to our FSR or PB by

asking consultative sales questions

Assisting my team members and our customers with any

problems encountered, handling basic maintenance

requests to keep our Sales personnel free for sales

activities

Building relationships with our customers as well as

with our business partners to create a "One Bank"

environment with quick, targeted solutions for our

customers

Store Manager

Greeting Cards Outlet, Naples, FL; November 2005 - May

2008

Managing sales activities of my 7 direct reports and

keeping the team motivated to drive revenue

Returned a failing business to profitability by

expanding product line and focusing on a consultative

selling approach

Managed the inventory and financial aspects of two

locations for day to day operations

Office Assistance

Dermatology Office, Naples, Fl; September, 2000 -

September 2005

Bookkeeping, Checking in - out patients, phone calls,

file,

Focusing on the best patients services, referring to

other specialists, follow up appointments, cancelations;

schedule and re-schedule appts for patiens.

Patients records up-grade, and all the office daddies.

Lead Manager Ladies' Department

Stein Mart, Naples, FL; October 2000 - November 2005

Assisting Sales Associates with learning sales process

and focusing on an increase in revenue

Develop department layout and Merchandising strategy to

improve sales performance

Always maintained positive revenue growth in the

department year over year.

Education

B.S. Business Administration

Keiser University: In progress

Interests My interest include Languages, Art, Travel, Reading, and

Music

Skills In addition to being bilingual I am also very proficient

in the Office Suite of Products, our internal ACE

system, and the new FNA process. I also have attended

numerous Professional Selling Skills seminars and

workshops.

References:

Diana Rodriguez. Marbel % Title Owner, 239-***-****/ Ann

Ocasio, Auditor III, The New York University;

1-347-***-****; / Ricardo Acosta, Home Professional

Services; Owner, 239-***-****

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