Customer Service Sales

Walter Ortega

**** *.*. *** ******, Hallandale Beach, FL. 33009

Telephone: 954-***-**** ( Email: *********@*****.***

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Customer Service Representative

Miami FL

Sales professional with extensive experience in domestic and international

business, engineering, service, sales and marketing. Proven ability to

propose and implement organizational initiatives that consistently increase

profits and reduce operational expenses in competitive markets. Expertise

in business development, solution-based selling, relationship management,

customer service and retention.

Professional Strengths:

. Trilingual; excellent verbal and written communication skills in three

languages

. Excellent ability to document and interpret business data

. Ability to handle sensitive issues with diplomacy and objectivity

. Ability to plan and organize

. Detail oriented; profit and loss driven

. Ability to understand and apply applicable rules, regulations, policies

and procedures

Key Achievements:

. Won the state of Florida sales award for Coldwell Banker's 100th

Anniversary Celebration 2007

. Won the Hitachi-Hikis "High Achiever Award" in 2001 and 2002

. Exceeded sales quotas every year employed at Hitachi-Hikis

. Selected to attend domestic and international trade shows in the

United Statese and Latin America: Comdex USA and Brazil, On Demand

and Graphics of the Americas.

Professional Experience:

Real Estate Licensed Consultant 2007-Present OB TITLE then hit Tab to

put in the dates, they will align with the right margin 2006-2009

Consultek Realty North Miami Beach,

FL.

Boutique broker processing distressed properties with short sales, pre-

foreclosures and bank owned properties (REO). 1031 real estate investments.

Ocean View International Realty Fort

Lauderdale, FL.

Multimillion dollar producer at Las Olas Fort Lauderdale Branch,

specializing in upscale water front properties

Train, support and manage 30 realtors

Coldwell Banker Residential Realty

Hollywood FL

Hollywood, FL.

Sell, lease and rent residential and commercial properties, condos,

investment opportunities with 1031 exchanges.

0

Ortega & Associates Int'l Corp

Hollywood FL 2002- 2007 Owner Manager

Provide continued support to the Hitachi-Hikis high volume digital

printing systems dealers and direct customers in Latin America, from Mexico

to Argentina, after Ricoh Corporation acquired Hitachi-HiKIS.

. Source and procure spare parts, components, supplies, technical

assistance and application software.

. Source and procure power suppression systems for the protection of the

digital printing systems, including the servers.

. Managed domestic and international Logistics

. Grew sales to 2.0 MM

Manager, Latin American Operations

1998-2002

Hitachi Hikis

Simi Valley CA

. Consults with client companies to provide expertise across a broad

cross-section of business disciplines, including training, strategic

planning, business development, organizational design, information

technology and customer service

. Establish and maintain specialized distributor and reseller network

from Mexico to Argentina for high volume digital printing systems

. Manage the financing of major programs, the procurement of related

spare parts and supplies, and the export/import logistics to and from

the various countries

. Manage the training for the service, maintenance, sales and marketing

of the high volume digital printing systems

. Grew sales from 500K to 5.00MM

Education:

Bachelor of Science, Electrical Engineering, U.S. Naval Academy, Annapolis

MD.

Mutiltiple executive seminars in manufacturing, sales and marketing of

equipment.

Certification

Licensed Florida Realtor

Microsoft Office 2010 Certificate of Completion, The Academy, Fort

Lauderdale, FL.

Volunteer Work:

Broward Navy League, Fort Lauderdale, FL.

USNA Alumni Association Fort Lauderdale Chapter

Broward Navy Days, Fort Lauderdale, FL.

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