Customer Service Manager

Ciara R. Skelton

*** * *** *** **. Apt ***, Longwood, FL 32779

*************@******.***

Ph: 407-***-****

Professional Summary

I am currently seeking a position that will benefit from my customer service experience as well as my

management and office experience. I'm hoping to secure a position that will lead to a lasting working

relationship.

Skills

7 years of Customer Service experience Critical Thinking

4 years of Management experience Judgment and Decision Making

Experience answering incoming calls, sending Time Management

faxes and other general office duties Personnel and Human Resources

Accomplished in sales

Experience

Monkey Joe's Orlando, FL

Assistant Vice President Aug 2007

Present

I started as a simple cashier and quickly moved up within the company. Within 5 months of starting I was transferred

in the Reservations Department. In this position I:

Worked independently out of a warehouse office.

Booked parties for 3 different store locations.

Enhanced sales up by 40%.

Formulated excel spreadsheets to track sales by day, month and year.

Designed the booking and scheduling spreadsheets for the rental company Monkey Joe's TOGO.

Organized the delivery and pickup of all rental equipment.

Other duties included but were not limited to answering incoming calls, returning voicemails,

responding to email inquiries and requests, sending faxes and running errands for the owner.

In 2011, I was transferred to the Orlando location where I stared as a shift lead and was quickly promoted to

Assistant Manager and then Store Manager. As Store Manager my duties have included:

Instruct staff on how to handle difficult and complicated store issues.

Working with the Operations Manager and store owner to introduce and implement store policies and

procedures.

Provide customer service by greeting and assisting customers, and responding to customer inquiries.

Resolved customer complaints.

Hire, train, and evaluate personnel in various store positions and assign employees to specific duties.

Unified the staff by boosting company moral.

Supervised a staff of 40+ employees.

Created staff schedule.

Enforced safety, health, and security rules.

Confer with company officials to develop methods and procedures to increase sales, expand markets,

and promote business.

Other duties included but were not limited to opening and closing the store, counting register drawers,

sending daily sale numbers, making bank deposits and change orders.

Hard Knocks Orlando Orlando, FL

Business Consultant Mar 2014

Jul 2014

Consulted with owner and management regarding their location opening.

Recommended purchase of storage equipment and design area layout to locate kitchen equipment in

space available.

Confer with personnel to ensure successful functioning of newly implemented systems or procedures.

Configured training manuals for staff.

Analyzed food cost and developed food menu.

Guided staff through food safety and health code regulations in preparation of Food Service

Inspection.

Education

Apopka High School Apopka, FL

High School Diploma May 2007

Valencia Community College Orlando, FL

Reference

Nicole Healy, Operations Manager, Monkey Joe's, 617-***-****

Contact this candidate