Customer Service Manager

John A. Hicks,AAS,CBCS

*** **** **** **. **

Marietta, Georgia 30008

**********@***.*** cell # 404-***-****

SUMMARY:

An experienced professional looking for a position as an active employee, involving responsibility and working with

others as a team member to achieve advancement and growth for the company. I am also looking for the

opportunity to use my experience & my Associate of Applied Science degree in Medical Billing & Coding Specialist

to provide superior service to customers and the provider’s office.

EDUCATION:

Associate of Applied Science, Medical Billing & Coding -- Medtech College, Marietta, Georgia

June, 2013 – July 2014

• International Classification of Diseases- (ICD/9&10)

• Current Procedural Terminology- (CPT)

• Healthcare Common Procedure Coding System (HCPCS level II)

• Medical Terminology

Doctor of Chiropractic, Chiropractic -- Life University, Marietta, Georgia

August, 2007 - Not Complete

• Full Spine X-ray

• Full Spine Adjustment

Undergraduate Work, 120 hours-- Snead State Community College, Boaz, Alabama

March, 1994 - March, 1995

• Upper level Math & Science

Undergraduate Work, 120 hours-- Northeast Alabama Community College, Rainsville, Alabama

May, 1993 - March, 1995

• English/Psychology

• Basic Math & Science

EXPERIENCE:

Externship Medical Coding & Billing Specialist- Choice One Physical Therapy, Austell, Georgia

June 2014 – July 2014 (120 Hours)

• Coding & Billing Specialist, Front & Back Office Coordinator, Receptionist & Marketing

Customer Service Specialist / Cashier -- Marshalls, Marietta, Georgia

February, 2009 - October, 2013

• Customer Service Specialist, Cashier/ Returns & Layaway Specialist

Sales Associate in Produce Department -- Wal-Mart, Atlanta, Georgia

• July, 2006 - August, 2007 Customer Service Specialist

Assistant Furniture Department Manager -- Big Lots!, Sandy Springs, Georgia

March, 2004 - July, 2006

• Customer Service Specialist, Assistant Manager/Scheduling & Layaway Coordinator

AWARDS & HONORS:

Medtech College – 2013- 2014

Extraordinary Attendance Award

• 100% every Month of 2013 & 2014 except 99% in December 2013

Academic Excellence Award

• GPA 4.0 every Month of 2013 & 2014 except in September 2013

Student of the Module Award

• January 2014

Certificate of Completion of CMS1500 & HIPAA

• May 2014

NHA Certificate in Billing & Coding Specialist

• August 2014 #B7B9E7Z6

SKILLS:

• Microsoft Office suite 2010-2014

• ICD9-10 CPT 2014 HCPCS Level II

• MOSS & MEDICIN

• Insure office practices are in compliance with HIPAA regulations

Contact this candidate