customer Service, Medical Receptionist

ALMA R. YARBROUGH

Phone: 817-***-**** - Email: *****************@*****.***

BILINGUAL MEDICAL OFFICE SUPPORT OPPORTUNITIES

COLLECTIONS - PATIENT RELATIONS - RECEPTIONIST - MEDICAL RECORDS

PROFILE

Bilingual medical professional offering over 15 years experience supporting

high volume medical office operations including Cardiology, Internal

Medicine, Insurance, and Patient Relations. Outgoing professional who

communicates effectively with physicians, patients, insurance companies and

staff. Fluent in Spanish and English.

STRENGTHS

Medical Experience Administrative/ Computer Skills

Medical Terminology Clerical Skills Microsoft Office - Word,

Insurance processing Organized, detailed Billing Customer Service

Medical Records oriented supporting Software (BCS)

Medical Billing office operations Characteristics

Patient Relations Typing Speed: Highly motivated

Appointment scheduling 45 wpm professional; ability to

Worker's Compensation Collections multi-task handling

Effective in diverse projects. Possess

collecting strong work ethic,

outstanding invoices. integrity and sound

judgment skills.

PROFESSIONAL WORK EXPERIENCE

Carenow 6/2009-5/2014

Bilingual Collector

Directly responsible for the collection strategies for major clients

including Texas Mutual, Liberty Mutual and numerous accounts for patients

with worker's compensation claims. Contacted consumers to collect

outstanding invoices; investigated and researched claim information and

used Billing Customer Service Software (BCS) for data implementation.

Responsible for conducting approximately 70 calls per day.

Served as back-up Receptionist and Front End Support staff member.

Contributions: Successfully collected up to $100,000-200,000 per month by

establishing rapport with patients and creating payment programs.

Irving-Coppell Surgical Hospital 1/2008-2/2009

Imaging Coordinator

Managed all incoming calls; scheduled patients and ordered imaging for

patients. Served as a liaison between technologists and patients.

Interfaced with patients and families, physicians and staff.

Admitted patients and processed documentation including insurance. Updated

patient demographics/ information; collected outstanding invoices and

documented in billing system.

Contributions: Played a key role ensuring a smooth office operation.

Resume of: Alma R. Yarbrough Page 2

PROFESSIONAL WORK EXPERIENCE

Bedford Internal Medicine Clinic 10/1996-11/2004; 10/2006-

01/2008

Medical Receptionist/Referral Coordinator

Managed front office operations for a high volume Internal Medical private

practice.

Responsible for checking in patients; scheduled call backs of patients

including medical testing and prescriptions.

Verified insurance, scheduled procedures and appointments.

Established referrals, prepared medical records for physicians, patients

and insurance companies

Contributions: Completed 10 years of service; received outstanding

recommendation letters for contributions in patient relations, medical and

office support.

Csant Cardiology 01/2006-9/2006

Medical Records Clerk (spouse transferred back to Fort Worth)

Supported a team of physicians in office operations.

Responsible for patient care, medical records, patient charts and new

procedures.

Contributions: Met critical deadlines for physicians and patient care.

Heart of Texas Cardiology 1/2005-12/2005

Medical Records Clerk (spouse transferred to Austin)

Responsible for supporting 2 physicians in office services and patient

care. Responsible for checking in patients; filed charts, scheduled

appointments echo-nuc tests.

Retrieved tests from Meditech and prepared charts for patient's next

appointments.

Prepared medical records for insurance companies and other physicians.

Provided coverage for the receptionist area for lunch.

Contributions: Recognized for administrative/clerical contributions

streamlining office procedures.

REFERENCES FURNISHED UPON REQUEST.

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