Customer Service Representative
Resume:
Andre M. Williams
Hollywood FL, 33020
Experience:
**/**** – Present
Courtyard Marriott – Night Auditor/ Supervisor
• Perform the task of monitoring and supervising daily operations of front desk staff and other
departments.
• Do a hourly walk around inspection of the property to ensure everything is safe
• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and
activating/ issuing room key
• Ensure the accuracy of the charges to the guest folios.
• Processes no shows and close of day, Run preliminary reports, Post room charges and taxes to
guest account, Maintain room status inventory, and prepare express check-outs.
• Resolve all guest concerns, complaints or suggestions in a continuous effort to provide superior
guest service.
• Kept lobby and desk area clean and presentable.
• Handled incoming calls through PBX console.
• Prepare pre post room revenue report audit and assess adjustment after revenue posting.
• Prepare daily balance sheet of all revenue and settlement accounts every night and file up details
for reference.
• Perform adjustments and corrections and rectify all computer problems that occur during night
shifts.
• Review accounts and charges with guests during the check-out process.
• Make, confirm and cancel reservations.
• Answer inquiries pertaining to hotel services, amenities, registration of guests, and shopping,
dining, entertainment, and travel directions.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Dispatch calls to Engineering, Housekeeping, Valet and Security via the 2-way radio.
• Send, receive, and log all faxes for employees and guest.
• Perform nightly balancing of in-room video and long distance telephone services
• Perform night backup of server.
• Check and record all adjustments that have been made for the day, and Make sure guest
certificates are valid for the time of stay.
• Ensured all early morning calls were completed for all individual, guests as well as groups
• Count and secure bank at beginning and end of shift, balance and drop receipts.
05/2011 – 12/2012
Hotel Sheldon – Front Desk Clerk / Night Auditor
• Responsible for supervising daily activities at the front desk.
• Checked guest in and out in a timely and courteous manner.
• Answer promptly customer’s inquiries on the phone or in person.
• Paper filing and data entry.
• Generate Management report.
• Possess good judgment and discretion skills.
• Preparing Housekeeping and Maintenance report sheet.
• Notify housekeeping of all special requests, late checkouts, and room changes.
• Make, confirm, and cancel reservations.
• Processed all payments cash or credit and printed out invoice.
• Ensure all wake up calls were handle on time and appropriately.
12/2006 – 06/2011
Domino’s Pizza – Customer Service Representative
• Answer a high volume of phone calls.
• Received payments, issued receipts, and balanced cash daily.
• Resolve customers inquiries related to billing, complaints regarding sales and services.
• Enter customer’s information in to the computer.
• Preparing meals for customers.
• Up selling on products.
09/2005 – 04/2006
Target – Sales Floor Representative
• Restock retail products on shelves when needed, and fold clothing.
• Train new employees, and maintain retail area.
• Assist customers with finding and comparing items in the store.
• Handled the cash register.
• Calculated money in the cash drawers at start of shifts to make sure that the quantity is correct.
• Cleaned showcases, aisles and shelves.
• Obtained, opened, unpacked and given out sales floor products.
Education:
09/2002 – 06/2006
Springfield Gardens High School
-High School diploma
Skills:
• Strong computer knowledge; Word, Excel, PowerPoint, Outlook, Explorer.
• Good data entry speed (35wpm)
• Ability to handle and solve the problems of clients
• Strong Sales skills
• Excellent telephone etiquettes and a pleasing personality
• Collect, Calculate money accurately and make back deposits
• Detail-oriented, multi-tasking and proven time management skills
• Ability to work in a fast-paced environment and maintain a positive attitude
Contact this candidate