Customer Service Sales

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JARED TAMASCO

Hersh & Tamasco Consulting, LLC, CONTINUED

JARED TAMASCO

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JARED TAMASCO

Hersh & Tamasco Consulting, LLC, CONTINUED

MORRISTOWN, NJ 07960

C: 201-***-**** E: ************@*****.***

L: www.linkedin.com/in/jaredtamasco

TARGET: DISTRICT MANAGER

SALES & PROGRAM EXECUTION SPECIALIST

Customer-driven, quality focused manager with a passion for inspiring teams and creating unique customer experiences

Entrepreneurial-minded management professional with a 10-year tack record of sales and supervisory experience, combining strong

business analysis, operations planning, and problems-solving skills. Effectively engage, motivate and develop team members through

productive communication skills, and maintain high standards of performance. Verifiable talent for exceeding sales goals within

challenging multitasking environments, and focusing efforts of diverse groups to achieve common goals. Recognized as having

opportunity/risk foresight, infectious optimism, and tireless work ethic. Strong computer skills; Master of Science degree in

Management.

Core Strengths and Expertise:

• Operations Management • Sales and Revenue Growth • Brand/ Event Marketing

• Customer Service/ Client Relations

• Vendor Relations • Analytical Problem Solving

• Expense Control

• Team Training, Coaching & • Public Speaking/ Verbal Skills

Development

PROFESSIONAL EXPERIENCE

New York Blood Center, NEW BRUNSWICK, NJ

Account Manager (2008-Present);

Donor Recruiter (2007-2008)

7-year career progression setting strategic direction to improve donor retention and frequency for one of the largest community-based,

non-profit blood collection and distribution organizations in the United States. Oversee 200+ sites within assigned territory: Monmouth,

Middlesex, Morris & Somerset counties.

TEAM SUPERVISION / PARTNER DEVELOPMENT / CUSTOMER SERVICE / MULTI-ACCOUNT ENVIRONMENT

Sales Performance – . Plan and execute operational aspects of 350+ regional events annually for blood drives at corporate,

educational, and community facilities through all aspects of budgeting, staffing, vendor management, marketing, on-site

supervision, and customer service. Develop new and existing accounts to increase event frequency.

o Surpassed annual sales goals 4 out 5 years.

o Led team to break record for largest, most successful one-day event; executed at 4 university campus locations simultaneously.

o Recaptured 8-year dormant account and developed into the 3 rd largest active account within the higher education category.

Staff Supervision – Train, motivate and supervise 5-30+ support staff of to meet organizational objectives and provide

superior customer service. Manages with integrity, honesty and knowledge to maintain a winning team of consistent

overachievers.

o Recognized for building positive rapport with co-workers and subordinates alike.

Strategic Partner Development - Initiate strategic partnerships with retail store management and community service

organizations to drive co-sponsorship marketing/ events. Partnerships include Subway, Seton Hall University, Houlihan’s,

Chick Fil-A.

o Promotional sponsorships produced 8x average new business.

Marketing Promotions - Conceptualize and execute uniquely themed events to attract donor participation and keep region

operating to standard. Analyze regional demographics/ buyer behavior to ensure effective implementation of promotional

strategies.

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JARED TAMASCO

Hersh & Tamasco Consulting, LLC, CONTINUED

o Developed and drove pilot Football Mania campaign, adopted by all 5 regional branches due to increased participation and

positive brand awareness.

Public Speaking/ Educational Outreach - Perform informative, persuasive presentations to key accounts and potential

donors to increase blood drive participation, awareness/education, and brand recognition.

o Presentations are conducted in-person and via web conferencing to audiences ranging from 10-50 people.

o Successfully increased participation and frequency of blood drives of over 100 key accounts over 20% year-over-year.

Hersh & Tamasco Consulting, LLC, MORRISTOWN, NJ

Owner / Consultant (2013-Present)

Launched company to improve operational efficiencies of recreation departments and sports leagues in New Jersey. Client services include

scheduling/ staffing game officials, employee training, business development, financial analysis and fundraising.

Continued…

BUSINESS DESIGN / FINANCIAL ANALYSIS / NEW BUSINESS DEVELOPMENT / CUSTOMER SERVICE & LOYALTY

Grew client base and revenue production 250% in one year, through effective networking and relationship building with local

department Directors.

Manage 11 officials and all clients’ scheduling with 100% success rate to date.

Created for the first time a six-week basketball skills camp for boys and girls grades 3-8 for Mine Hill Township. Maxed out

our capacity within one month of starting registration.

Family America Mortgage Corp., COCONUT GROVE, FL

Mortgage Broker (2006-2007)

Marketed an array or mortgage loan products to various real estate owners, developers and investors for commercial and investment

properties including office buildings, warehouses, shopping centers, and multi family projects. Assessed borrowers financial status and

matched with suitable programs. Prepared loan packages and ensured all aspects of the closing process were completed in a timely

manner for an on-time closing.

SALES / CUSTOMER SERVICE / RELATIONSHIP DEVELOPMENT

Established and maintained excellent relationships with South Florida real estate agents, as well as local and national lenders.

Originated and closed over $4.5M in residential and commercial loans.

Presented mortgage loan products overview to prospective clients.

Maplewood Tree Experts, MAPLEWOOD, NJ

Executive Account Manager (2004-2006)

Supervised account managers and grew local business accounts for $1.2M tree care business. Oversaw and supported operations

serving as main point-of-contact for customer questions/ complaints. Trained employees in operational best practices, customer service

and sales.

TEAM SUPERVISION / ACCOUNT MANAGEMENT / CUSTOMER SERVICE / SALES GROWTH

Built cohesive team environment with direct responsibility for 3 account managers and day-to-day operations.

Monitored and analyzed financial reports to address trends/ issues in territory performance.

Developed new business by tenaciously following up on leads, creating promotional packages during down-season, and devising

new marketing strategies.

Exceeded annual sales goals both years, 107% and 109%.

Created and proposed an incentive plan for account managers that is still currently used by the company.

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JARED TAMASCO

Hersh & Tamasco Consulting, LLC, CONTINUED

EDUCATION

Master of Science in Management, COLLEGE OF ST. ELIZABETH, Morristown, NJ – 2012

Sigma Beta Delta – International honor society in business, management and administration

Relevant Coursework: Buyer Behavior, Managerial Leadership, Promotional Strategy, Managing Information for effective Decision

Making.

Bachelor of Science in Exercise Science and Sport Studies/ Sports Management, RUTGERS UNIVERSITY, New Brunswick, NJ – 2004

COMPUTER SKILLS

Proficient in Microsoft Office, QuickBooks, Workday, Hemasphere® Recruiting and Staffing software, Progesa, and DRM.

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