Customer Service Manager

Massimo Ciasullo

**** ***** ***, *** *** ( New York, NY 10128 ( Cell: 908-***-**** (

*******.**********@*****.***

Work Experience

Eataly - Manzo February 2014- present

New York, NY

Manager

. Responsible for training and managing a dining room staff of 30

employees, including bartenders and sommeliers.

. Accountable for weekly payroll of all employees.

. Train new sommeliers in how to recommend the appropriate wine pairings

to customers.

. Highly skilled in driving sales through excellent customer service.

. Organize and host private parties of 20 people or more.

. Effectively address customer needs and resolve any conflicts or

complaints.

Da Gennaro April 2011- Jan 2014

New York, NY

Floor Manger

. Select and purchase all wines from distributors and update the

wine list as needed.

. Responsible for scheduling of employees (waiters and busboys).

. Entrusted to run the restaurant without the owners present.

Luna Piena July 2008- April 2011

New York, NY

Manager

. Interview and hire staff including waiters, busboys, chefs and

bartenders.

. Train all new employees and instill good client relationship

skills.

. Monitor food quality and create daily specials menu.

. Maintain and establish relationships with high profile clients.

. Specialize in Italian cuisine, serving lunch & dinner, open 7 days

a week.

. Accommodate up to 100 clients including a party room for 25.

. Create special menus/prices for private functions based on guest

preferences.

. Resolve any issues without sacrificing client relationships.

. Capable to run the restaurant for extended periods of time when

the owner was not present.

Luzzo 's December 2007- June 2008

New York, NY

Waiter

. Ensure clients are enjoying their meal and make suggestions of

food & wine to match client tastes.

. Capable of explaining how foods are prepared, describing

ingredients and cooking methods.

. Serve clients and work with other staff in a professional manner.

Penne Pasta Caf May 2007 - Nov 2007

Lahaina, HI

Waiter

. Present menu to customers and answered questions about menu items.

. Escort customers to their table accommodating seating preferences.

. Assist colleagues with their tables when they were busy.

Mona Lisa May 2005- May 2006

San Francisco, CA

Floor Manager

. Responsible for scheduling of 10 employees (waiters and busboys).

. Resolve any client complaints in a timely fashion.

. Train all new wait staff including busboys.

. Maintain a pleasant atmosphere to retain clients

Additional Information

Fluent and proficient in spoken and written Italian and English.

Working knowledge of spoken Spanish.

Knowledge of restaurant computer systems.

Excellent skills in all areas of customer service in the restaurant and

hospitality industry.

Education

Beato Vincenzo Romano (High School- Naples, Italy) June 1998

American Sommelier Program April 2014

Italian Marines

Americo Vespucci July 1998- July1999

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