Customer Service Manager
Resume:
Sue Bentley
Payroll Analyst
********@********.*** 219-***-**** C 219-***-**** H
Summary
Well over a decade of experience running, auditing, checking, and correcting payroll for a 1700+ employee
health network with multiple cases of recognition for excellence in customer service and satisfaction per year
with that same health network.
Experience
Temporary Assignment with Welch Manufacturing Elkhart, IN via CFS South Bend, IN
August 2014 – current
• Corporate Payroll Administrator for 9 separate EIN Companies
• Processing payroll for 600 Employees in 3 different states
• Maintained programs, data maintenance, benefits
• Report writing for VP of Human Resources, Accounting as needed
• Re writing the payroll processing instruction’s in detail
• Training the new payroll benefits employee in executing payroll and systems
HRIS Analyst at Indiana University Health La Porte Hospital
December 2012 – August 2013
• Manager and Executive reporting on HR Information
• Entered and analyzed wage increases
• Maintained wage scales and system data for accuracy
• Report writing for IU Health Corporate in Indianapolis
• Other reports as needed
Sr. Payroll Analyst at Indiana University Health La Porte Hospital
December 1996 – December 2012 (16 years)
• Processed payroll for all employees and entities ensuring accuracy and efficacy at all times
• Assisted with the implementation of the Lawson system and transition from SMS (Shared
Medical System)
• Set up the payroll system along with several of the HR services
• Configured pay plans, pay codes, time accruals, interfaces with Kronos, BSI (tax calculations),
and MHC (printing of vouchers and W-2 printing)
• Primary educator for the organization on the use of the payroll system (Kronos)
Reuer Machine and Tool
September 1995 – December 1996 (1 year)
• Back up to the Office manager
• Delivery of machined steel items to customers
• Customer Service
Payroll Analyst at Thomason Hospital El Paso, Texas
July 1994 – September 1995 (1 year 2 months)
• Entered missing times into IMTS timekeeping system
• Customer Service with employees as well as with managers
• Calculated payroll manual checks as needed
• Analyzed times and pay as auditing tool
Office Manager - Reuer Machine and Tool
June 1989 – June 1994 (5 years)
• Customer Service
• Purchasing
• Billing
• Quoting of jobs
• Payroll
• Accounts Payable
References
Andrew Grimm
Information Services Leader
Indiana University Health La Porte Hospital
710 Division Street
La Porte, IN 46350
Bonnie Reif
Sr. Information Analyst
Indiana University Health La Porte Hospital
346 E. Cubit Creek Lane
Heaphsville, VA 22473
Stephanie Smith
Previously Controller, COO
Indiana University Health La Porte Hospital
Presently Consulting
5345 W. 300 N.
La Porte, IN 46350
Russell Spreeman
Sr. Information Analyst
Indiana University Health La Porte Hospital
2204 I Street
La Porte, IN 46350
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