Registered Nurse Customer Service
Resume:
Jennifer Ward, RN BSN
Contact Information
Email: ********@***.***
EDUCATION
Bachelor of Science in Nursing with honors, May 2000
University of Virginia School of Nursing
Charlottesville, Virginia 22908
Bachelor of Science in Nutrition with Distinction, December 1997
Indiana University School of Health Physical Education and Recreation
Bloomington, Indiana 47406
PROFESSIONAL EXPERIENCE
Alzheimer’s Association of Central Virginia
1160 Pepsi Place, Charlottesville, VA 22901, 434-***-****
Assistant Facilitator with the Arts Fusion Program
Setting of Practice: Community
October 2011-present
• Serve as a liaison for the Alzheimer’s Association of Central Virginia
• Served as a treatment coordinator
• Served as a staff educator and treatment director
• Developed care plans with other members of the interdisciplinary care team
University of Maryland Medical Center
22 South Green St. Baltimore, MD 21201, 410-***-****
Registered Nurse
Setting of Practice: Teaching University Hospital, Trauma
January, 2010-October 2011
Responsibilities:
• Cared for 1-4 patients on Medical/Surgical Unit
• Served as preceptor for new hires and graduates
• Supervised unlicensed staff; completed annual performance evaluations
• Conducted quality of care in-services and follow-up assessments
• Formulated nurse, unlicensed staff and patient assignments
• Clinical skills included central line care, wound vacuum care, G-tube and/or J-tube care, and
patient controlled analgesia assessment
• Administered blood and blood products
• Served as unit liaison for hospital-based shared governance committees
Employment Continued….
Maryland General Hospital
827 Linden Ave., Baltimore, MD 21201, 410-***-****
Registered Nurse (36 hours per week)
June, 2008-January, 2010
Setting of Practice: Community Hospital
Responsibilities:
• Cared for 1-7 patients on Med/Surg floor
• Served as charge nurse
• Administered blood and blood products
• Served as preceptor for new graduates and employees
• Evaluated patient care plans
• Obtained certification to administer chemotherapy
• Worked with those patients receiving wound vacuum therapy
• Demonstrated competence in caring for specific patient populations (i.e. those with renal
disease, heart failure, diabetes mellitus, asthma, pneumonia, sickle-cell disease and
septicemia. Cared for those undergoing detoxification).
• Competent in computerized documentation and patient teaching
• Member of Professional Nursing Practice, Wound Care, Pain, Falls, and End-of-Life
Committees; Co-chairperson for Customer Service Committee
• Obtained certification as a Medical Surgical Nurse
Mountainside Senior Living
PO Box 310, Crozet, VA 22932, 434-***-****
Nurse Manager/Human Resources Assistant (40 hours per week)
April, 2007-June, 2008
Setting of Practice: 113 Bed Assisted Living Community
Responsibilities:
• Served as Nurse Manager and Healthcare Coordinator
Prepared in-services for unlicensed staff
o
Assessed annual competencies for un-licensed staff
o
Served as integral part of hiring process
o
• Worked with ID and DD waiver programs
• Served as case and utilization manager
• Coordinated care for those persons with intellectual disabilities
• Active in quality management and auditing reviews
• Coordinate care plan with other members of the interdisciplinary team
Easton Memorial Hospital
219 South Washington, St., Easton, MD 21601, 410-***-****
Travel Assignment with Trustaff Nursing, 1-888-***-****
Registered Nurse (40 hours per week)
September, 2005-April, 2007
Setting of Practice: Community Hospital
Easton Memorial Employment Continued….
Responsibilities:
• Cared for 1-6 patients on Med/Surg floor
• Supervised unlicensed staff
• Worked with central lines including: Hickman, Groshong, and implanted ports
• Administered Total Parental Nutrition (TPN) and Peripheral Parental Nutrition (PPN)
• Administered blood and blood products
• Assessed patients pre and post operatively
Implemented patient-controlled analgesia pumps and/or epidural analgesia-
o
assessed patient’s response and adhered to hospital prototocl
• Gained proficiency in wound care-cared for those patients receiving wound vac therapy
• Demonstrated competence in caring for specific patient populations (i.e. postoperative
patients, those with asthma, pneumonia, gastrointestinal disease and septicemia).
NurseFinders
1807 Emmet St. N., Charlottesville, VA 22901, 434-***-****
Registered Nurse (PRN Basis)
October 2002-September 2005
Setting of Practice: Nursing Agency for the Charlottesville Community
Responsibilites:
• This was a Nursing Agency position: Assignments included: University of Virginia
Health System (Charlottesville, VA), and the Westminster Canterbury (Charlottesville, VA),
and UVA HealthSouth (Charlottesville, VA).
• Adhered to facility’s care plan for residents or patients.
• Demonstrated competence in providing wound care
• Mentored and supervised unlicensed staff
• Documented interventions in accord with facility’s standards
• Provided wound care to residents when ordered
Care Advantage
674 Hillsdale Dr., Charlottesville, VA 22901, 434-***-****
Registered Nurse (PRN Basis)
February 2001-October 2002
Setting of Practice: Nursing Agency for the Charlottesville Community
Responsibilities:
• Adhered to residents’ plan of care and facility’s code of practice.
• Demonstrated the ability to think critically and to act independently
• Administered medications and provided teaching to residents within these facilities.
• Supervised unlicensed staff.
Martha Jefferson Hospital
600 Peter Jefferson Parkway, Charlottesville, VA 22901, 434-***-****
Registered Nurse (36 hours per week)
June, 2000-September, 2005
Setting of Practice: Community Hospital
Responsibilities:
Martha Jefferson Employment Continued….
• Supervised unlicensed staff and guided/developed orientation
• Worked extensively with Hospice patients
• Administered chemotherapy; assessed the patient during infusion
• Adhered to neutropenic precautions and/or reverse isolation procedures
• Accessed and deaccessed ports; assessed central lines, started peripheral lines
• Conducted physical and pain assessments; utilized patient controlled analgesia and
epidural analgesia
RESEARCH
1. Promoting Colorectal Cancer Screening Reimbursement, (May 2003)
Analyzed contemporary policy making and the role of the advanced practice nurse.
Supported a policy to provide Medicare/Medicaid reimbursement for colorectal cancer
screening. Project mentor was Sarah Farrell, Ph.D., RN, Assistant Professor, University of
Virginia School of Nursing.
2. Enhancing the Visibility of the Nurse Practitioner, (December 2001)
Researched the perception of the Nurse Practitioner in clinical practice, and examined
interventions to increase the visibility. Project was supported by Ann Hamric, Ph.D., RN, and
Kathryn Reid, RN, MSN, of the University Of Virginia School Of Nursing.
3. The History of the Nurse in Coronary Care, (February 2000)
Assisted Arlene Keeling, Ph.D., RN, Assistant Professor, University of Virginia School of
Nursing, in a historical investigation of the history of the nurse in a coronary care setting.
4. The Effects of Medications on HIV-Positive Patients,(November 1999)
Assisted Debra Lyon, Ph.D., RN, Assistant Professor, University of Virginia School of
Nursing, in researching the effects of protease and non-protease inhibitors in a HIV-positive
patient population.
5. The Effects of Rheumatoid Arthritis on the Sleep Cycles and the Moods of Pre-Menopausal
Women, (October 1999)
Assisted Cheryl Bourguignon, PhD, RN, Assistant Professor, University of Virginia School of
Nursing in the statistical analyses of collected data and in the recruitment of an eligible
sample population.
CERTIFICATIONS/LICENSURE
1. REGISTERED NURSE: Issued by the State of Virginia, License number: #001170523;
expiration: November, 2015
2. BASIC LIFE SUPPORT (BLS): Issued by the American Red Cross, Expiration: June, 2013
3. ADVANCED CARE LIFE SUPPORT (ACLS): Issued by the American Red Cross,
Expiration: October 2013
4. CERTIFIED MEDICAL-SURGICAL NURSE: Issued by the American Academy of Medical
Surgical Nurses;
MEMBERSHIPS
• American Academy of Medical Surgical Nurses, 2009-present
• American Society for Pain Management Nursing (National and Maryland Chapters), 2009-
present
• American Nurses Association, 2000-present
• Virginia Nurses Association, 2000-present
• Sigma Theta Tau, International Nursing Honor Society, 1999-present
• Oncology Nursing Society, 2000-2003
HONORS
• “The Unsung Hero Award,” 2009: Awarded to employee who exemplifies strong work ethic
and teamwork without demand for recognition at Maryland General Hospital.
• The National Society of Collegiate Scholars, 1999
• Phi Eta Sigma, University of Virginia, 1998
• 4-West Employee of the Month, University of Virginia Health Sciences Center, 1998.
Awarded to an employee based on her work ethic and delivery of patient care
• Eta Sigma Gamma, National Honor Society, University of Virginia, 1998. Honor society with
selection based on scholarship and community service.
• Kappa Omicron Nu, National Honor Society, Indiana University, 1996. Honor Society with
selection based on academic merit.
• Golden Key, National Honor Society, Indiana University, 1996. Honor Society with selection
based on academic achievement and community service.
• Arlene Ferguson Internship, Indiana University, 1996. One of 52 applicants selected to
receive internship; award given to student who demonstrated excellence in Biology.
• Undergraduate Teaching Internship, Indiana University, 1997. One of 88 applicants selected to
teach fellow undergraduate students both Anatomy and Physiology in a classroom setting.
PROFESSIONAL DEVELOPMENT
• UNIVERSITY OF MARYLAND MEDICAL CENTER (2009-May 2010):
Served as Charge Nurse
o
Member of: Pain Management, Falls Prevention, and Superusers Committees
o
Proficient in EMAR and Meditech documentation
o
Proficient in patient education
o
• MARYLAND GENERAL HOSPITAL (2008-2009):
Co-Chairperson for Customer Service Committee
o
Member of: Policy & Practice Committee, Falls Committee, Wound Committee; and
o
End-of-Life Committee
Attended Clinical Concepts in Pain Management, a workshop in pain management at
o
the University of Maryland Medical Center
Completed Geriatric Nurse Resource Course
o
• JEFFERSON AREA BOARD FOR AGING (2007):
Employee Involvement Group Workshop: Employee focus group held each month
o
with an intent to boost employee involvement in Jefferson Area Board for Aging
Professional Development Continued….
• UNIVERSITY OF VIRGINIA SCHOOL OF NURSING
Virginia Nurses Association Annual Meeting, Sponsored by University of Virginia
o
School of Nursing, October, 2003
Nutrition and Wound Healing, University of Virginia School of Nursing, August,
o
2003.
Cardiac Transplantation: Foundations and Beyond, University of Virginia Health
o
System, Center for Organizational Development, November, 1999.
Electrocardiogram: An Introduction for Health Professional, Presented workshop on
o
EKG performance to medical students, University of Virginia School of Nursing,
June, 1999.
Healthy Heart Workshop, Presented workshop to elementary school children,
o
sponsored by University of Virginia School of Nursing, April, 1998.
References willingly furnished upon request
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