administrator and excecutive secretery

Livette A. Tapia Casco

**** *.*. *** **. Miami, FL 33125

*786-***-**** *E-mail: *****@*******.***

Energetic and dynamic; team and results oriented individual seeking to make useful analytical skills and experience

to contribute to the growth and goals of the organization.

Professional Strengths

• Strong customer service and people skills

• Experience with multi-tasking

• Excellent problem-solver

• Detail, oriented, flexible and can easily adapt to new situations or tasks assigned

• Sensitive to cultural diversity

• Served as liaison between interns, university students, schools and volunteers

• Knowledge of OCR System, Saber System, Amadeus System, Oracle System, Microsoft Office, Explorer,

Express, Aldus Page Maker 5.5- 7.0 (Adobe),Windows 95/98, 2000, XP, 2008, Vista, 7, with the various

applications, MINREX- ConsulNIC System 2.2, Nicaraguan Data Base, Nicaraguan Immigration System,

Canadian Passport System 5.5, Agenda keeping and file System.

Professional Education

Bachelor of Arts in International Relations, Florida International University, Miami, Florida

Minor in Geography, Florida International University, Miami, Florida

Minor in Spanish, Florida International University, Miami, Florida

Certificate in Latin America and Caribbean Studies, Florida International University, Miami, Florida

Certified Notary Public, the Florida Department of State and the Executive Office of the Governor,

Tallahassee, Florida

Certificate of Social Science in the Florida Department of Education, Bureau of State of Florida Department

of Education Certification Center, Tallahassee, Florida

Associates in Arts, Miami Dade Community College, Miami, Florida

Volunteer Work

Student volunteer work at Cedar Medical Hospital in Miami, Florida

• Performing hospital file for the different areas mainly for the outpatient and the MRI Department

• Routing drop-off and pickup of documents

Professional Internship

General Consulate of Nicaragua, Miami, Florida

• In charge of all word processing, data entry and the scanning of documents

• Preformed informational research and provide informational advisement

• Analyzed statistical data pertaining to the systems and the forms of procedures that were given for advisement

which gave an evaluation of each law and forms to be process

• Analyzed and implemented new procedures for effective work flow

Professional Experience

General Consulate of Nicaragua, Miami, Florida December 2010 - Present

Social and Humanitarian Affairs (Dual Role)

• Responsible to provide assistance to the Immigration and Customs Enforcement Agency

• Keeping data up to date for the deportation department including flight arrangements for detainees

• Responsible for effective communication via e-mail, incoming and outgoing calls, and mail

• Responsible to accompany detainees to court, visit detainees in holding centers, and attend all meetings with

deportation officers

• Writing quality control reports for the Nicaraguan Government

• Liaison between the interns, volunteers and University interns

• Staff support and team leader

• In charge of preparing all presentations and presenting to our company’s host

• Data entry into MINREX- ConsulNIC System 2.2, Nicaraguan Data Based, Nicaraguan Immigration System,

Canadian Passport System 5.5, Agenda keeping and file System

Special Project-transfer of all data from old system into new system

General Consulate of Nicaragua, Miami, Florida August 2009- Present

Consul Executive Assistant (Dual Role)

•Responsible for the data entry and processing of provisional passports, regular passports, authentication of

documents, births certificates, death certificates, marriage certificates, etc.

• Responsible for effective communication via e-mail, incoming and outgoing calls, and mail

• Keeping Consul’s agenda and calendar of events

• Preparing correspondence between consulates, recommendation letters, and work agreements

• In charge of events preparation to include booth preparations

General Consulate of Nicaragua, Miami, Florida August 2007- August 2009

Receptionist

• Preparation of phone call analysis report

• Taking messages

• Answering general questions emails

• Answering and fielding telephone calls

• Scheduled package pickup

• Staff support and team leader

• In charge of preparing all presentations and presenting to our company’s host

• In charge of preparing “Life Certificates” (documents that certify an elder is still alive and well)

NCR Corp., Ft. Lauderdale, Florida August 2001- August 2002

Data Entry Operator II

Calculated Bonuses for quota attainment and recorded accruals for all Caribbean and Latin American sales force

•Ensured that Corporate Policy for Travel and Entertainment were followed

•Implemented new payment processes and procedures

•Served as HR liaison between Corporate and Caribbean and Latin American employees

•Reconciled all Associates Services Accounts

Miami-Dade Community College, Miami, Florida August 2000 – August 2001

Student Assistance

• Answering and fielding telephone calls

• Taking messages

• Answering general questions emails

• Scheduled package pickup

• Staff support and team leader

• General data entry

801 Travel Brickell Avenue, Florida September 1999 – August 2000

Travel Agent

• Responsible for data entry into Saber and Amadeus Systems

• Provided customers best travel options and booked reservations

• Keeping petty cash record up to date

• In charge of answering and fielding telephone calls

• Answered all emails

• Scheduled package pickup

Contact this candidate