English and Customer Service Training, Gen HR and Recruitment, Busines

ANEETA MATHEW

***, ********** ******* ***, ******-27, Nerul (E), Navi Mumbai,

Maharashtra, INDIA. Zip- 410206

Mobile: +91-959*******

E-Mail: *********@*****.***

WORK EXPERIENCE

Since 2009, I have co-managed an electronics distributorship, with

my husband, which has now grown into a highly profitable and

robust medium level enterprise.

Gen HR, Recruitment and Training Consultant (June 2006-2013) –

Evergloz IT Solutions

Interviewing and assessing candidates, providing feedback,

and advising client.

Conducting in-house and on-site corporate training

programs on Customer Service, General Spoken English,

Business English, Communication skills, Soft Skills, US

voice and accent, etc.

Leading/ creating assessment centers, developing the

assessors and conducting periodic calibration checks.

Liaise with Directors/HODs regarding approval for new

posts, confirm job requirements, etc.

Liaise with managers and staff or operations as well as

support functions on realistic training and development

needs, including collating development needs from annual

reviews, and also source suppliers for training courses

where required.

Talent Transformation, Sr. Trainer (CTK), Freelance (2003- 2005) -

Wipro BPO, Navi Mumbai

Conducting communication/soft skills sessions for new

hires, existing resources.

Calibrating HR personnel and corresponding floor support

Management and first level appraisal of junior trainers

Coach/mentor specific new/existing floor resources as

Communications Coach

Handhold fresh coaches, provide supervisory support

Mapping attendance for reportees

Conducting orientation sessions for new hires

communication, soft skills sessions

for new hires, existing resources.

Undertaking periodical rework of training manual

(participant and trainer).

Floor resource for Microsoft Process

Distributor (Customer) Support in Telesales (Sept 2001-June 2003)

– Amway PUC

Provided Customer Support at Distributor level

Admin In-Charge (1996-2000) - Authorized BPL Franchisee

Manage team of in-house support engineers/staff

One-point contact for customers, branch, staff

ACADEMIA

MBA (HR), ICFAI

MA (English), English and Foreign Languages University

Bachelor of Commerce

PERSONAL DETAILS

Married and with children, my belief that there is always scope for

improvement, is what drives me in doing well while getting things done

well.

ANEETA MATHEW

September 5, 2014

Mumbai

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