Customer Service Human Resources

Natalie S. Walters

**** ******** ****** ******* *****, MD ? 443-***-****

***********@*****.***

Objective: To broaden my professional career by obtaining a position which

utilizes my extensive experience and skills in

communication, customer service and project management.

Education:

. University of Maryland Baltimore County

August 2006 - May 2009

Bachelor of Arts in American Studies/Communication & Media

. Towson University ( Baltimore, MD) August

2004 - May 2006

Earned 52 credits, majoring in Elementary Education

. Howard Community College (Columbia, MD) August

2000 - May 2004

Associate of Arts in General Studies; Silas Craft Collegian

Work Experience:

. Southern Management October 2013- Present

Leasing Professional

Efficiently answer phone calls. Take numerous guest cards and implement

them into the computer.

Tour future residents the community and apartments that are available.

Actively take applications and process them adequately. Assign future

residents to the appropriate apartment home and take rent payments. In put

various work orders into the computer to satisfy current residents with

requests. Provide move in orientations and put together move in folders. Be

a team player and help with anything in the office.

. Brooks Field Christian School August 2011 -

September 2013

Lead Teacher of three years olds

Assess each child's strengths and learning style. Implement a rigorous

learning curriculum

that prepares each child for kindergarten. Creatively teach children

introductory phonics,

early math skills such as number recognition and one to one

correspondence, science and

Bible in a fun filled learning environment. Communicate effectively with

parents to insure

a strong partnership.

. WhiteHouse/BlackMarket April 2010- August

2011

Sales Associate

Assisted and dressed customers with high fashion apparel

Met high sale quotas and sold credit cards

Created displays for store room and used cash register

. Discovery Communications, Silver Spring MD August 2008 -

December 2008

Intern, assigned to Human Resources Department

Interviewed and screened internship candidates. Maintained candidate

records.

Created power point presentation of Internship programs for local

colleges. Assisted

in selecting candidates for specific internship positions and developed

excel spreadsheet

for their information. Planned and executed luncheon for employees and

their interns.

. Health Stream Research, Columbia, MD

May 2007 - August 2009

Telephone Interviewer

Interviewed patients who were discharged from hospitals, as well as

family members

of patients who were in hospice. Recorded data and submitted for

analysis. Created

incident reports when appropriate. Won awards for excellence in

project completion

and accuracy. Able to win the trust of the clients, so that they

were willing to share

rather personal information with me.

. Olive Garden, Columbia, MD March

2005 - December 2006

Hostess/ Hostess Trainer

Greeted guests and systematically allocated them to serving areas.

Organized large

parties (10-40 guests). Coordinated other hosts, and insured

communication so that

processes were conducted in an orderly manner. Used my personality

and love for

people to foster teamwork and keep morale high.

. The Goddard School, Columbia, MD

April 2002 - May 2004

Teachers Assistant:

Actively engaged children in play and instruction. Lead fun-filled

educational

activities while insuring the safety and well being of the children.

Provided

supplementary instruction under the direction of the teacher, and

substituted for the

kindergarten teacher when needed.

Skills:

. Excellent Customer Service Skills

. Strong Multi-Tasking Ability

. Efficient, Focused and Organized Project Management

. Positive Attitude as a Team Member and Team Leader

. Skilled in Microsoft Word, Power Point, and Excel

. Creative and Artistic

. Excellent in Written and Verbal Communication

Extra-Curricular Activities / Awards:

. Sarah's House in Fort Meade, MD.

September - November, 2000

Volunteered by tutoring young children and lead small group

activities in this home for battered women and their children.

. Health Stream Research

Received three "High Call Complete" Awards.

. Randall Walters Fine Art and Gospel Promotions

Art Show Assistant for exhibits.

Gospel Promoter for public events.

www.wfineart.com

. Remnant Ministry of Zion Church

Mentors high school and college age youth.

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