Manager Management

Oscar de los Santos 832-***-****

Waukesha, WI ***86 ********@*****.***

Professional Profile

Innovative, solution-orientated, professional with 20 years’ experience in laboratory healthcare

industry. Skilled at building, cultivating, and inspiring teams that work in a regulated environment. A

natural, perceptive and proven leader with substantial management experience, genuine people

skills, and an ability to achieve business results.

1. Hiring and management of diverse teams 2. Budget management

1. FDA Good Manufacturing Practices 2. Operating procedure development

1. Project management 2. Lean Six Sigma Quality control

1. Healthcare regulation 2. Corrective and preventive action

Expertise Highlights

Project Management: Led a year-long, cross- Lean Process Implementation: Led group that

organization initiative to change and validate collaborated with counterparts of newly formed

all blood product labeling to be compliant Centers for Transfusion and Transplant Medical

with ISBT 128 global standards. Majority of (CTTM) to leverage purchasing and share best

hospitals were converted overnight with few practices; organized first lean project that

issues. resulted in 20% increase in recovered plasma

volumes.

Budget & Margin Management: With goal of People Management: Proposed and

improving margins, managed transformation implemented cross-training program that created

to reduce controllable discards by 40% by growth opportunities while reducing need for

engaging and educating staff to monitor and temporary personnel and overtime contributing

take action on defect rate. to 92% retention rate.

Professional Experience

The BloodCenter of Wisconsin, Milwaukee, WI

Provides all the blood and blood components needed by patients in more than 50 hospitals and 29

counties

Component Laboratory Manager / Product Management April 2007 – June 2014

Supervisor

Key Challenge: Manage a $4M budget while engaging employees and working with partners to

continuously improve quality and reduce operating cost

Selected Accomplishments:

• Hired, trained, and manage a team of 20 associates to meet or exceed production goals

• Utilized SmartCAPA system to track and correct deviations promptly and effectively

• Executed Kaizens to identify and implement improvements in quality, revenue and margin

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Oscar de los Santos Résumé

Gulf Coast Regional Blood Center, Houston, TX

Provides blood and blood components patients being treated in more than 170 healthcare

institutions in the 26-county Texas Gulf Coast, Brazos Valley and East Texas regions

Assistant Manager, Component Laboratory 1995 - 2007

Key Challenge: Identify profitable outlets for bulk and salvage blood products and maximize

production in the component laboratory

Selected Accomplishments:

• Hired and trained personnel and maintained staffing levels in line with seasonal demands

• Implement and ensure compliance to Standard Operating Procedures (SOPs)

• Developed new and improved products with external vendors to improve processes

Supervisor, Component Laboratory 1987 - 1995

Key Challenge: Ensure each component produced met highest quality standards and was delivered

on time

Selected Accomplishments:

• Managed a production shift of 12 Technicians and six Drivers

• Coordinated delivery and pickup with mobile drives and donor center collections

• Trained and maintained compliance to current Good Manufacturing Practices (cGMP)

Technician, Component Laboratory 1982 - 1987

Education

Houston, TX & Milwaukee, WI multiple years

Professional Training

San Antonio & Houston, TX multiple years

University Courses

4005th Hospital Unit, Houston, TX 1981 - 1985

U.S. Army Reserves Army

Field Medic

Various locations 1979 - 1981

U.S. Army Active Duty

Infantry Squad Leader

San Antonio, TX 1974-1978

Central Catholic High School

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Oscar de los Santos Résumé

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