Customer Service Medical

Valerie Scarbrough

Mobile: 801-***-**** Email: ***********@*******.***

PROFESSIONAL PROFILE

A highly motivated, results-focused individual with strong leadership and successful team building capabilities combined

with excellent technical, communication, and customer service skills. Resourceful problem solver with proven ability to

bring quick resolution to challenging situations as well as building lasting relationships with customers.

EDUCATION

Associate in Medical Occupations, Stevens Henager College 06/2005-06/2007

CORE COMPETENCIES

Training Continuous Process Improvement Team Building

Reporting Development Critical Thinking

TECHNICAL COMPETENCIES

OS/Microsoft products: Microsoft Windows 2000/XP/Win7, Proficient with Microsoft Word, Excel, Access

Internal tools: Raintree, Prime Suite. Type 60 WPM, Ten Key 10,000 KPH

PROFESSIONAL EXPERTISE

Medical Billing Specialist 12/10- present

Wee Care Pediatrics - Ogden, UT

• In charge of posting monthly insurance and customer payments.

• Processed patient and insurance refunds and patient bankruptcies.

• Entered denial information, bankruptcy notices and refund reasons for further follow up.

• Trained coworkers and new hires in posting, refunds and bankruptcies.

Medical Billing and Posting Specialist 10/09- 12/10

Rotech Healthcare - Ogden, UT

• Posted insurance payments, processed insurance refunds. Filed EOBs and other records.

• Noted and copied denials for follow-up.

Medical Assistant 10/07- 10/2009

Medical Extern 06/07- 09/2007

Wee Care Pediatrics - Ogden, UT

• Obtained and documented patient vital statistics, medical histories, and other information pertinent to their treatment,

prepared and administered medications

• Administered vaccinations and injections, assisted providers with in-office medical procedures, collected and logged

laboratory specimens, completed Clia waived laboratory tests

Awards/Volunteer work

• Graduated magna cum laude, 2007

• Co-President, Local chapter of Society for Creative Anachronisms, 2010-present.

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