Manager Training

Jeffrey Imel

www.linkedin.com/in/jeffreyimel/

****************@*****.*** 513-***-****

**** ********* ***** **********, **** 45039

Summary

Extremely successful and experienced training, learning and development professional who will bring

a passion for people development to your business. Development, management, leadership, design,

execution and training for highly successful new departments and processes during extended travel to

India and various domestic and global locations resulting in measured success rate greater than 95%.

Will provide enthusiastic career development, leadership and strategic vision within a training or

learning and development organization.

• •

Instructor lead and virtual training Operational management

• •

Instructional design and E-Learning Process design/ re-design

• •

Talent identification Program management

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LSM administration Change management

Professional Experience

The Nielsen Company

Associate Development and Training Manager 2011 to 2013

• Designed, created, implemented and managed new Associated Development and Training

department for three business units servicing international staff of over 800.

• Designed, managed and provided training for leadership, soft skill, process and technical skills

to all levels of the organization.

• Manager providing development and leadership to certified trainers and training leaders each

executing multiple yearly, large scale strategic development and training programs.

• Developed and executed annual skill set gap analysis and subsequent learning and development

programs designed to eliminate gaps and develop all levels of learners.

• Designed, developed and executed training program for major software conversion across 6

technical departments leading to significant process and quality improvements, ~30% cycle

time reduction and more than $300K cost savings.

Trainer/ Skill Optimization Specialist 2004 to 2011

• Training program successfully designed and implemented within Nielsen Tabulation leading to

the creation of the only independent training position in Nielsen Operations.

Jeffrey Imel

• Recruited, trained and provided career development for more than 40 Nielsen Tabulation

associates at greater than 95% success rate including globally located associates.

• Trainees have advanced their careers to become, department heads, people managers, program/

project managers and high potential associates across Nielsen.

• Greater than 95% successful rate for training and training management of ~200 outsourced

employees including more than six months of training while located in India.

Operations Manager (Simultaneously) 2009 to 2011

Relationship Manager (Simultaneously) 2008 to 2011

• Lead Tabulation department process re-designs achieving ~50% increase in workload

capabilities, ~30% improvement in metrics and full accountability for both on and off shore

teams and team-members measured on individual and group metrics resulting in a fully

integrated, single team of Nielsen and TATA (TCS) outsourcing partners.

• Direct management, people and career development for 12 global Nielsen associates, indirect

management and professional development for over 40 Nielsen associates and over 100 TATA

(TCS) managers and associates.

• Prototype relationship/ transition management as identified by Nielsen and TATA management/

associates across functions resulting in best practices utilized by Nielsen.

• Continual 3+ year relationship management resulting in consistently exceeding metrics

standards of 98% quality and 95% on time delivery as well as leader, designer, project manager

and trainer for all new process design and process integration.

• Cost leadership for Nielsen Tabulation resulting in greater than $500K in savings.

• Forged long standing relationships between highly diverse groups, overcoming geographical,

societal and cultural differences as well as hostilities of outsourcing.

• Global training management for Nielsen Tabulation training as well as global, cross

departmental Nielsen training and training management.

Senior/ Tabulation Analyst 2002 to 2004

• Learned and mastered all skills required to excel in every aspect of Tabulation including

training, exceeding quality and on time metrics, support of global clients, workload

management, personal organization and special projects simultaneously.

General Electric Aircraft Engines

Global Sourcing, Mechanical Engineering and e.Supply Chain Logistics Co-op 1999 to

2001

• Provided business, financial and technical support for global sourcing, engineering and supplier

distribution with an emphasis in global diversity.

Northwest School District

Musical Instructor 1995 to 1999

• Provided music training, leadership, counseling and college guidance to over 25 students

Education and Certifications

University of Cincinnati – Cincinnati, Ohio

Jeffrey Imel

Degree – Bachelors of Business Administration

Major – Operations Management

Minors – Technical and Analytical Management and History

Six Sigma Green Belt Certified from GE

Certified Training Manager/ Director from Langevin Learning Services

Active member GCASDT (Greater Cincinnati Chapter of the American Society for Training and

Development)

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