Customer Service Representative
Resume:
Christina Cassoutt
Industry Lines
Customer Service
Financial Consultant
Cashier
Computer Applications
MS Word
Education/Qualifications
HS Diploma
Professional Experience
• Strong background in Customer Service, Financial Consulting and Cash
Handling.
• Years of experience working with customers and in phone centers
• Provides outstanding, friendly & accurate customer service while
remaining calm.
• Dependable, hard working, reliable, well-organized
• Goal oriented with excellent troubleshooting abilities
• Self-starter with ability to work independently or on a team
Principal Areas of Practice
A strong background in customer service phone centers dealing with customer
complaints and billing issues while maintaining professional calm demeanor.
Major Projects
Anthem Vault
• Administrative Assistant Consultant
• Was brought in to assist with the company’s first audit.
• Maintained Contract Files
• Handled customer support calls
• Scanned documents and maintained digital files.
Kinetico
Appointment Setter
I worked between two Home Depots setting appointments for customers
to possibly purchase a water system for their home.
Stocked and restocked water test kits everyday
Assisted customers locate items they needed
Domestic Engineer (Homemaker) last 7 years
Scheduling and transportation for three different school levels
Housework.
Laundry.
Meal preparations.
Maintenance of six children and one husband
Wal-Mart Supercenter
Cashier
Credit Card Approvals
Organization of shelves
Verizon Wireless
Customer Service Representative for phone center
Resolved customer complaints.
Applied payments to customer accounts.
Discussed customers billing and resolved discrepancies.
Aria Credit Card Services
Customer Service for phone center.
Open new accounts.
Applied payments to customer accounts.
Resolved billing discrepancies.
Resolved customer complaints.
Bank One
Business Financial Consultant for phone center
Worked with business customers regarding bank statements.
Credit Card & wire transfer deposits.
Troubleshooting with customers to resolve banking errors.
Contact this candidate