Customer Service Representative

KEIASHA DANIEL

** ******* ****** *************@*****.***

JERSEY CITY, NJ 07304 (CELL) 609-***-****

SUMMARY OF EXPERIENCE

FINANCIAL AID, CUSTOMER SERVICE, PROJECT MANAGEMENT, PUBLIC SPEAKING, ADVISING, PRESENTATIONS, MICROSOFT OFFICE

APPLICATIONS, AND PEOPLESOFT (CAMPUS SOLUTIONS)

EDUCATION

THE COLLEGE OF NEW JERSEY, EWING, NEW JERSEY, 2014, BACHELOR OF SCIENCE- BUSINESS MANAGEMENT

WORK EXPERIENCE

FINANCIAL AID STUDENT WORKER AND CALL CENTER SUPERVISOR, OFFICE OF STUDENT FINANCIAL ASSISTANCE

MAY 2011- PRESENT

● INTERVIEWED APPROXIMATELY 6 POTENTIAL STUDENT WORK APPLICANTS EVERY CYCLE AND TRAINED 3 NEW STUDENT

WORKERS.

● ENTER FEDERAL CORRECTIONS INTO THE PEOPLESOFT CAMPUS SOLUTIONS SYSTEM FOR APPROXIMATELY 250 FILES PER

YEAR.

● ASSIST STUDENTS WITH GAINING FINANCIAL AID UTILIZING DATA ENTRY IN THE STUDENT PEOPLESOFT CAMPUS

SOLUTIONS SYSTEM.

● CUSTOMER SERVICE REPRESENTATIVE WHO ANSWERS PHONE CALLS, REPLY AND SEND EMAILS, AND FAX DOCUMENTS TO

STATE AND FEDERAL OFFICES.

SODEXO, THE COLLEGE OF NEW JERSEY

FEBRUARY 2013- MAY 2014

● TAKE ORDERS FROM PATRONS FOR FOOD OR BEVERAGES AVERAGING APPROXIMATELY 150 CUSTOMERS EACH SHIFT.

● COLLECT AND PROCESS PAYMENTS FROM CUSTOMERS

● POLL WITH CUSTOMERS TO ENSURE THAT THEY ARE ENJOYING THEIR MEALS AND TROUBLESHOOT ISSUES

BARNES & NOBLE, THE COLLEGE OF NEW JERSEY, 2012

● CUSTOMER SERVICE REPRESENTATIVE AND CASHIER.

VOLUNTEER WORK

KEIASHA DANIEL

31 GARDNER AVENUE *************@*****.***

JERSEY CITY, NJ 07304 (CELL) 609-***-****

YOUNG SCHOLARS INSTITUTE, TRENTON, NJ, 2011-PRESENT

● TUTOR CHILDREN FROM K-12 WEEKLY IN ALL SUBJECTS TO HELP THEM STRENGTHEN THEIR LEARNING ABILITIES

DIABETES WALK, JERSEY CITY, NJ, 2007-2010

● DISTRIBUTE TEE-SHIRTS AND BAGS TO ABOUT 500 PEOPLE

CASPER AFTER-SCHOOL PROGRAM, JERSEY CITY, NJ, 2006-2010

● TUTOR CHILDREN DAILY IN MATHEMATICS AND TAUGHT LIKE SKILLS SESSIONS

JROTC PROGRAM EVENT VOLUNTEER

● PROGRAM LEADER, PUBLIC SPEAKER, AND REPRESENTATIVE AT EVENTS INCLUDING: HOBOKEN MEMORIAL DAY PARADE,

HOLY NAME CEMETERY MEMORIAL CEREMONY, ARLINGTON PARK MEMORIAL DAY CEREMONY, METUCHEN

MEMORIAL DAY PARADE GUEST SPEAKER, HOBOKEN WW11 MEMORIAL CEREMONY COLOR GUARD

INTERESTS AND ACTIVITIES

● SOCIETY FOR HUMAN RESOURCES MANAGEMENT- VICE PRESIDENT & DIRECTOR OF COMMUNITY SERVICE, 2011-

PRESENT

● ZETA PHI BETA SORORITY, INC.- VICE PRESIDENT, 2013- PRESENT

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