Customer Service High School

Location:

Posted:

September 05, 2014

Nicholas Carolla

OBJECTIVE: To become associated with a company where I can utilize my skills and gain further experience while

enhancing the company’s productivity and reputation.

EDUCATION:

Bachelor of Science in Industrial Engineering Projected Graduation: December 2014

University of Arkansas-Fayetteville, AR.

High School Diploma Graduation May 2010

Union High School-Tulsa, OK.

WORK EXPERIENCE:

Marshalltown: Fayetteville, AR. May 2014 to Present

Label Technician:

• Label design and generation for domestic and international clients through use of computer software

• Participate in primary packaging by providing correct label stocks to production floor workers with

occasional assembly of products

Babies R Us: Tulsa, OK. May 2010 to Jan 2014

Warehouse Team Lead:

• Analyzed and managed logistical data to ensure trucks and order shipments were accurate and processed

correctly utilizing database software

• Responsible for unloading all weekly truck deliveries and maintaining product levels throughout the

warehouse and storefront

• Engaged customers on sales floor to develop and improve communication skills by cross training and

providing back-up for other customer service representatives when needed

• Managed quality communication, customer support, and product representation throughout the store to ensure

a positive customer experience for each visitor

TECHNICAL SKILLS: Microsoft Office, AutoCAD, AMPL, Minitab, ARENA

University of Arkansas Projects:

Business Logistics Project: Worked with a team to create and implement a total cost analysis, risk analysis,

regression, and statistical based data solution to prove or reject an original hypothesis surrounding a case study for

Pacific Systems Corporation utilizing Minitab/Excel

Simulation Project: Worked with a team to complete an IIE/RA contest problem, SM Rental, designing and

running an ARENA model in order to reach a specific set efficiency

Senior Design Project: Capstone project working with Open Avenues to create a facility layout and process flow

of work centers using various tools in order to maximize work and storage space.

LEADERSHIP, AWARDS, AND ORGANIZATIONS:

IIE-Institute of Industrial Engineers Fall 2010-Present