Customer Service Representative

Paul Edouard Valdor

Address: • Lauderdale Lakes *3311• Phone: 786-***-****• Email:**********@*****.***

PROFILE

~ BUSINESS MANAGEMENT • COMPETITIVE • LEADERSHIP ~

Multilingual (French, Spanish, Creole, English). A self-motivated, strong leader, disciplined, respectful, and creative. Possessing

effective interpersonal communication skills. Relates well in diverse groups of people and adapts easily to new environments.

EDUCATION

Bachelor’s of Science in Business Administration (B.S.B.A)

Major: International Business Minor: French GPA: 3.7

Union University, Jackson, TN May 2014

LEADERSHIP AND HONORS

• Union University Dean’s List 2012-2014

• NCAA Scholar-Athlete Award 2012-2013

• NAIA Trans South Scholar Athlete 2011-2012

• Basketball Team Captain 2009

PROFESSIONAL WORK EXPERIENCE

Assistant Manager / Intern Summer 2013

Walmart: Jackson, TN

• Effectively managed employees by prioritizing specific area and skill sets based on primary needs

• Researched and identified long term company objectives and presented finding to upper management

• Provided quality supervision and professional opportunities for over 20 hourly Associates in assigned department area

• Implemented technological research to ensure team remaining in compliance with company policies and procedures

Supervisor / Cashier

Commercial Boutique: Cap- Haitien, Haiti 2007- 2009

• Provided effective leadership to 5 employees

• Managed inventory import products

• Handled cash receipts

Manager

Store Bazar (i.e. grocery store): Cap- Haitien, Haiti 2006 – 2008

• Maintained daily inventories and managed daily records of shipments

• Involved in sales negotiations and provided better prices to customer

ADDITIONAL WORK EXPERIENCES

Customer Service

Wellness Center: Union University: Jackson, TN 2011 - 2014

• 100% Customer satisfaction when it came to responding to software problem calls, both on site and over the phone.

• Assisted faculty staff and student with their workout plans and proper machine use

• Provided excellent customer service by addressing members concerns and ensuring satisfaction

Coach

Basketball Camp: Union University: Jackson, TN Summer 2011

• Taught basic basketball drills and techniques to kids from 5 to 17

• Coached and challenged the kids physically and mentally to become a better player

COMMUNITY SERVICE

• Tutor, Andrew Jackson Elementary school: Jackson, TN 2012-2014

• Coached various Basketball camps, Jackson, TN 2010-2013

TECHNOLOGY SKILLS

Windows XP/Vista • Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Internet/Email

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