Customer Service Manager

JESSICA ALEXANDER

**** ********* **** #*** 317-***-**** Home

Indianapolis, IN 46226 317-***-**** Cell

*.*************@*********.***

Self starter with excellent multi-tasking skills who excels in a fast-paced environment while

meeting service expectations. Outstanding communication and client relationship building skills.

WORK EXPERIENCE

Dollar General 12/2012-Present

Store Manager

*Creating lasting customer relationships for the company

*Protecting company assets by creating a well recovered and positive environment

*Stocking/Cashiering

*Training associates to strive for excellence

*Enforcing company policies

*Ability to use multiple technologies to check in vendors and maintain inventory

*Receiving trucks

*Responsible for hiring new associates and scheduling

*Attend management meetings and seminars

Borders Bookstore 09/2010-09/2011

Book Seller/Merchandising Manager

*Used techniques to create displays appealing to the eye to sell more product

*Managed cashiering activities in areas of purchasing, returns and exchanges

*Created lasting customer relationships for the company

*Mastered the programming necessary for looking up certain books and ordering product

for customer needs

Staples Office Supplies 08/2008-09/2009

Sales Associate/Copy Center Associate

*Ability to sell replacement plans to customers purchasing electronics and other items

*Managed Cashiering activities in areas of purchasing, returning and exchanges

*Ability to manage multiple computer technologies to create business cards, brochures,

Stamps, postcards, etc. for customers seeking creative printing and copying

*Mastered the use of industrial copy machines as well as business card cutters, and paper

folding machines.

*Excelled at following charts for displaying product correctly and made product

appealing to the eye to increase sales

Wal-mart 01/2008-07/2008

Customer Service Manager

*Handled large amounts of money to assist cashiers in their money drawers

*Handled daily issues that arose at the returns counter and parking lot

*Managed the front of store and parking lot employees lunches and breaks

*Maintained the positive atmosphere of the front of the store to ensure customers positive

Visit to the store

*Managed cashiering activities in areas of purchasing, returns and exchanges

Contact this candidate