Customer Service Technician

LaShawn Darnell

**** ****** * *******, ** *****

Phone: 832-***-****; 832-***-****

Email: ********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced Pharmacy Technician with more than 10 years in the pharmacy field. Communicate with customers, nursing staff, doctors, and other individuals to process prescription orders. Skilled in providing quality customer service including filling prescription orders, maintaining clean work station, prepping, counting, compounding mediations, and assisting Pharmacist.

PROFESSIONAL EXPERIENCE

Veterinary Pharmacies of America Houston, TX

Pharmacy Technician 11/13 – 07/14

* Performed veterinary compounding duties in preparation of medication for animals

* Utilize the Canadian conversion for calculations, mold, pop-out, seal medication for distribution usage of prescription orders

* Achieved customer satisfaction by promptly processing prescriptions and answering questions and other pharmacy duties

Treats by TYGR Houston, TX

Owner/Manager 1/00 - Present

* Performed multiple role in organization including spokesman, accountant, manager, chef, and promotions

* Organized business and utilized safety while using various cooking utensils

* Market, sell, and promote products and services and prepare Creole cuisine, candy, cookies, and other pastries

Prime Therapeutics Irving, TX

Pharmacy Technician 09/09 – 12/10

* Answered pharmacy-related questions from members, associates, and contact center

* Researched, resoled, reported, responded, and maintained confidential HIPAA violations

* Maintained accurate and detailed records of all communications with members, pharmacists and physicians

Kelsey-Seybold Houston, TX

Marketing Specialist/CSR 01/06 to 12/10

* Answered clinic-related questions from members, associates, and contact center

* Utilized CRT or PC and IDX scheduling software

* Communicate effectively in writing, verbally and to work in a fast paced environment

ReCept Pharmacy Houston, TX

Pharmacy Technician 7/07 – 8/08

* Accepted, refilled, and processed prescription orders

* Assisted Pharmacist in preparation of prescriptions

* Achieved customer satisfaction by promptly processing prescriptions and answering questions

Harris County Hospital District/Ben Taub Hospital Houston, TX

Pharmacy Technician 6/98 – 1/03

* Performed outpatient pharmacy duties including filling prescription orders

* Took time to set up and finish prescriptions for pharmacist’s approval

Eckerd Drugs Houston, TX

Drug Technician 1/97 – 8/01

* Accepted and served more than 150 patients daily

* Interpreted multiple medical plan benefits to maximize accurate collections and questions

* Maintained quality customer service by accepting prescription orders and assisting customers

EDUCATION & CERTIFICATIONS

University of Phoenix, Houston, TX – Bachelor’s in Business Management

Texas State Board of Pharmacy – Register Pharmacy Technician

Pharmacy Technician Certification Board – Certified Pharmacy Technician

Accreditation Council for Pharmacy Education – Intravenous Certification

TWIC card

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