Technical Support High School
Resume:
Clint Jackson
Pendleton, IN ***64
***************@*****.***
Employment History
Company: SMC (Central Warehouse)
Job Title: Cycle Count
Start/End Dates: April 2013 November 2013
Job Responsibilities: Cycle Count inventory and reach daily numbers,
move parts from shelving to racks with forklift. Count Variances as needed and
Location Validation.
Company: Bright House Networks
Job Title: Dispatch / Tier lll / Fraud and Abuse
Start/End Dates: July 6, 2009 March 14, 2012
Job Responsibilities:
Dispatch/Outages Monitoring Hybrid Fiber Coaxial nodes and reporting
area outages to Maintenance also monitoring network devices (CMTS, Hubs and
Nodes) and reported to Headend. Assisted Service and Maintenance
Technicians with routes and reassigning new routes, Providing technical support
or for Service Technicians and creating work orders as needed. Completing
outage reports that Maintenance Technicians resolved. Communicated with
maintenance and dispatch managers of progress and performed duties as
instructed.
Tier lll Provided support for Modems, Routers, VoIP Phones and Set top
Cable Boxes and select E mail clients. Assisted residential customers with
anything regarding sales, billing, technical support and any additional concerns.
Provided commercial support for customers with account inquires, updating
equipment on account and entering service call work orders. Also assisting Tier
1 and Tier 2.
Fraud and Abuse Identifying spam that was spreading through our
customers email accounts. Quarantining accounts as necessary and contacting
customers for resolution and follow up. Completing Fraud and Abuse reports for
supervisor.
Company: Performance Contracting Inc.
Job Title: Apprentice Carpenter (Union)
Start/End Dates: July 2007 September 2007
Job Responsibilities: Commercial drywall, framing and other duties as
assigned by foreman.
Education
School Name: Tech Skills
Dates Enrolled: July 2008 July 2009
Certificate: Microsoft Certified Computer Technician
School Name: Carpenter Apprenticeship Program
Dates Enrolled: May 2007 June 2007
Certificate: Completed to work on a union job site.
School Name: Pendleton Heights High School
Dates Enrolled: 2004 2007
Certificate: General Diploma
Skills/Achievements
Although I have experience in Information Technology I am able to do a
physically demanding job as well.
I am used to a high stress and high pressure environment.
Able to communicate efficiently and with patience as needed.
In 2010 I was selected as employee of the year in my department at Bright
House Networks and received a signed certificate.
Used to working with people and clients with dynamic personalities.
A good track record of attendance with employers with no health related
issues. Also at SMC I did get certified to drive a forklift.
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