Customer Service Real Estate
Resume:
Steven M. Zupko
La Jolla CA 92037
Ph: 760-***-****
Email: *.*****@*****.***
Work Experience
Property Manager
Royal Property Management Inc.
Privately held real estate trust and management company
February 2013 – Dec 2013
• In charge of a downtown mid-rise commercial, retail and residential space building
• Responsible for reporting monthly and annual budgets, financial projections, and variance reports
• Responsible for inputting all accounts payable and receivable into Yardi software
• Responsible for enforcing resident compliance with leases, various addendums and policies within leases
• Worked on lease abstracts for the property and company
• Responsible for evaluating local comps and creating competition analysis reports to board members
• In charge of overseeing all unit turns to help minimize vacancy loss
• Responsible for all RFP’s with a three-bid process and direct oversight on CapEx projects ensuring
specification requirements, scope, and quality control standards are being met by contractors
• Responsible for receiving, recording, coordinating, and tracking monthly rent collections
• Responsible for representing the company in various tenant/landlord related real estate legal issues
• Supervise the properties in-house maintenance department ensuring high quality control and efficient work
methods are being conducted
• Responsible for coordinating various building, commercial, vendor, and tenant improvement projects
insuring quality control and completion inside allocated budgets
• In charge of training all staff on how to follow company policies and procedures
• Enforce Governing Rules and assist in interpretation of the rules of the Association and suggest appropriate
steps of enforcement
• Responsible for written letters to residents and others concerning violations of lease
• Managed budgetary funds within the guidelines of the approved budget
• Coordinate banking institutions' presentations and implement board decisions
• Responsible for overseeing and approving property/capital expenditures
• General supervision all onsite and Association employees and sub-contractors
• Coordinate the vendor bidding process, as directed by the Board's specifications, for goods or services that
Manager deems likely to cost $1,000 or more
• Presented the Board with the results of a three bid process and recommended vendors
• General oversight of vendor activities and project monitoring
• Coordinate and act as liaison as necessary between Board and vendors
• Assist in bidding process and inform Board of upkeep and maintenance needs of the property and process
maintenance requests and/or complaints concerning the Common Areas and communicate them to
appropriate contractors and vendors for correction, repairs and maintenance
Senior Regional Portfolio Assistant
BRE Properties Inc.
Publicly Traded Real Estate Investment Trust
Feb 2011 – June 2012
• Assistanted Regional Manager for a Class A multi-family community portfolio consisting of 907 units with
direct supervision and training for *three onsite teams (*13) employees
• Responsible for the creation and audits of all lease agreements, amendments, and legally binding
documentation
• Woked on lease abstracts for the company portfolio
• Provided direct support to onsite community and service managers
• Attained the highest Kingsley Survey performance rating for company
• Affluent in Yardi, LRO, MRI and CRM programs
• Responsible for marketing, price competition analysis reports, and creating Yardi or Excel reports to the
Regional Director of Operations
• In charge of creating and overseeing successful monthly sales plans, and goals for three properties while
working with two Community Managers to minimize vacancy loss to drive market rent revenue growth
• Ensure client satisfaction, discover future needs, and follow up with current, or past customers
• Assisted marketing department with monthly strategies to help drive new revenue, and retain clientele base
Leasing Consultant
Archstone Communities Inc
Privately Held; Multi-Family Real Estate
March 2008 – July 2009 (1 year 5 months)
• Acted as the sole leasing administrator at a premier 360 unit Class-A multi-family complex
• Oversaw all leasing, and marketing needs while managing two employees
• Maintained a high closing ratio and customer service satisfaction level receiving multiple regional company
"Top Shop" awards for excellence in customer service or sales
• Responsible for being the liaison between client, and landlord regarding ledger or account disputes
• Placed in charge of inputting the entire properties leasing data, and traffic into MRI software daily
• Stepped in as needed to fill various other on, or offsite roles to maintain and manage property
Special Skills
I comprehend all Microsoft Office Software. I am familiar with MRI, Yardi, and Comcheck Real Estate Software.
I have two years work experience with various City of San Diego zoning code. I have the ability to focus in on
areas that need improvement, or that are underperforming to help alleviate operating expenses, and increase
profits. I am very familiar with creating budgets, return on investment reports, and basic accounting principals. I
consistently maintain proven comprehensive sales approaches that not only create value for the company
brand, but also have yielded increased revenue for all the companies I have worked with. I am known to be a
people-person who works very well with others, and find it easy to manage multiple projects at once. I excel in
constantly changing work environments with demanding deadlines. My business approach is always careful,
thought out, and finished with close attention to the details.
Education
Mira Costa College - 2002 – 2004 - Business Management
Lighting Academy Southern California Edison *2010-2011
CA Real Estate License
Certified Property Manager * 2012
SHCM Tax Credit Certified* 2013
CALIFORNIA TCAC Advanced Compliance Monitoring Certification* 2013
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