Administrative Management Professional
Resume:
TERRI S. MILLER
Corpus Christi, TX 78418
Cell: 720-***-****
Email: **************@*****.***
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PROFESSIONAL SUMMARY
Administrative management professional experienced in healthcare, service
and retail environments. Proven ability to mentor and train staff to
improve efficiency and develop career paths. Extensive administrative
experience allowed for improvements to system organizing and reduced
operating costs. Self-motivated, highly-organized professional with
exceptional communicating, evaluating, planning and implementing skills.
Detail-oriented professional with ability to prioritize and multi-task in
demanding environments. Primary location: Corpus Christi, TX and
surrounding area.
PROFESSIONAL SKILLS
? Communicating ? Evaluating ? Planning
? Implementing ? Administering ? Developing
? Analyzing ? Writing ? Scheduling
? Managing ? Coordinating ? Training
SELECTED PROFESSIONAL ACCOMPLISHMENTS
Communicated with staff to improve customer satisfaction. Identified
client request follow-through problem, implemented policies and procedures
to ensure client requests were met and communicated procedures to staff.
Result: Increased client request completion rates and improved customer
satisfaction.
Planned marketing activities. Analyzed current marketing methods,
identified target market and developed and implemented a marketing strategy
action plan. Result: Increased business volume 25% in one year.
Analyzed new technology to reduce operating expenses. Analyzed expenses to
identify operational waste, researched technological software and
implemented new software to improve operations efficiency. Result: Reduced
operating costs 30%.
Evaluated standard operating policies and procedures. Identified a lack of
consistency in day-to-day operational procedures, evaluated operations
activities, developed standard operating procedures and presented material
to staff. Result: Standardizing staff activities eliminated the need for
re-training.
Developed a staff training program. Analyzed position descriptions,
identified key training requirements, developed and implemented uniform
training activities. Result: Improved training programs and increased
staff efficiency.
Implemented a quality assurance program. Implemented a quality assurance
program that identified and corrected errors prior to reports being sent to
the client. Result: Improved staff accuracy and efficiency while improving
client retention rate to 90%.
Managed daily operations. Developed strategies for managing invoicing,
payroll, accounts receivable, accounts payable and reductions to operating
costs. Result: Ensured annual company growth.
TERRI S. MILLER
15526 Gypsy Street
Corpus Christi, TX 78418
Cell: 720-***-****
Email: **************@*****.***
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PROFESSIONAL OBJECTIVE
An administrative management position utilizing communicating, evaluating,
planning and implementing skills to increase efficiency and provide
administrative support to a healthcare or service company.
PROFESSIONAL ADDENDUM
Operations Manager/Controller, Elea Blake Cosmetics, LLC, Chattanooga, TN,
2012-2014 ? Performed all business management functions for this custom
blend cosmetic studio including but not limited to bookkeeping via
Quickbooks accounting software, as well as processing of payroll, accounts
payable, accounts receivable, and ordering of store stock.
? Handled all customer service requests including order adjustments,
processing of customer refunds, and all custom order requests.
? Responsible for ongoing evaluation of operations budget and sourcing of
studio supplies in order to reduce operating costs and improve profit
margins.
? Managed shipping department, ensuring the timely filling and shipping of
customer orders, both via the company's e-commerce web site, as well as
phone-in orders.
? Responsible for all banking needs of the business, including preparing
daily bank deposits.
Owner/CEO, AccuStat Transcription, Ooltewah, TN, 1993-2012
? Marketed medical transcription services to private sector physicians and
clinics; Implemented and managed contracts between service and clients;
Hired, trained and supervised a staff of up to 32 medical
transcriptionists; Communicated client requests to assigned
transcriptionists both verbally and in written form; Routinely evaluated
operations budget to reduce operating costs and improve profitability.
? Responsible for development of marketing strategies, writing proposals
and consulting with prospective clients; Reported payroll data and
conducted data entry of monthly transactions; Communicated with corporate
accountant; Performed all accounts receivable and accounts payable
functions for the business.
? Performed all routine functions of day-to-day operations including
handling customer service requests, systems troubleshooting and
recommending processing systems specific to client needs.
? Periodically performed consulting services to clients, instructing staff
in implementation of office systems to facilitate more efficient use of
resources and effect cohesive workflow.
Practice Manager, Spalding Rehabilitation Hospital, Aurora, CO, 1989-1993
? Managed all aspects of the physiatry practice located within the
hospital, including nursing unit. Responsibilities included supervision of
front office staff, transcribing all physician orders, preparing pharmacy
orders, and acting as liaison between the physicians and nursing staff to
effectively communicate specific needs in order to facilitate patient care
in a timely manner.
? Responsible for processing all admission and discharge paperwork, and
scheduling of outside tests; i.e. MRI's, CT scans, etc. that could not be
performed in-house.
TERRI S. MILLER
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? Set up and organized all aspects of the nursing unit to ensure it was
operational and functioning efficiently prior to the hospital's official
opening date.
? Implemented all filing systems, ordered unit equipment and participated
in writing and development of official forms still in use.
Unit Clerk, Craig Hospital, Englewood, CO, 1986-1989
? Assisted unit manager as needed by ordering tests, filling out
requisitions and picked up pharmacy orders.
Executive Secretary, Dravo Engineering, Denver, CO, 1981-1985
? Provided administrative and clerical support to the Chief Electrical
Engineer and a department of 20 electrical engineers and designer
draftsmen.
? Responsible for transcribing dictated correspondence; Supervised word
processing pool; Coordinated and prioritized correspondence and dictation;
Coordinated and logged time sheets; Verified and submitted expense reports;
Made travel arrangements for department.
Contact this candidate