Sales Customer Service

MD JAVED ALAM

E-Mail: ***********@*****.***

Mobile: +91-981*******

CAREER OBJECTIVE

Seeking for a challenging career in Sales & Marketing and gaining experience in the field to utilize my organizational

and selling skills in order to increase productivity of organization.

SUMMARY

Completed PGDM with Dual Specialization in Marketing & Finance from IIMT COLLEGE OF MANAGEMENT

with over 1 year of sales professional experience as a Sales Officer in ICICI BANK LTD

Strengths

• Results-oriented

• Competitive

• Quick learner

• Self-motivated

• Hard working

• Good team player

Soft Skills

• Strong convincing ability

• Good communication skills

• Interpersonal skills

• Strong analytical skills

• Excellent leadership skills

• Problem-solving skills

• Excellent Selling & Marketing skills

PROFESSIONAL EXPERIENCE

Dec 2010 – April 2012: ICICI BANK LTD, New Delhi as a Sales Officer (Customer Service Branch Banking -

ETRG Department)

Job Profile

• Sales of Current A/C and Saving A/C along with bank’s asset products like loans, Life Insurance, FD, RD

• Distinction of consistently achieving monthly sales target

• Follow up on new leads and referrals resulting from field activity

• Handling queries of existing customers and get references through them

• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue

Highlights

• Experience in analysing business identifying & assessing market across regions

• Proactively identify sales prospects and do business development activities in the assigned territory

• Work for satisfying the customer needs by right selling the products and services offered by the Bank

• Market mapping, customer mapping, competitor mapping in the geography assigned

• Work within the compliance boundaries set by the regulatory bodies and the Bank

ACHIEVEMENTS

• Awarded by the Zonal Head(ZH) for excellent contribution to overall Elite Trade & Relationship Group(ETRG)

Business in financial year 2010-11 in ICICI BANK LTD in New Delhi

• Participated in inter college Business Quiz Competition in the PGDM

• Serve as a coordinator and volunteer in the school and college events

ROFESSIONAL QUALIFICATION

• Completed PGDM with Dual Specialization in Marketing & Finance from IIMT COLLEGE OF

MANAGEMENT, Greater Noida, U.P in June 2014

• B.B.A from Chaudhary Charan Singh (C.C.S) University, Meerut in 2010

• 12th from Jharkhand Academic Council (J.A.C) Board, Ranchi, Jharkhand in 2006

• 10th from Jharkhand Academic Council (J.A.C) Board, Ranchi, Jharkhand in 2004

IT SKILLS

• Operating system : windows 98 /2000, windows XP windows 2007,2008

• Office Tools : M S Office 2007, 2010

LANGUAGE PROFICIENCY

• English (Read, Write, Speak)

• Hindi (Read, Write, Speak)

HOBBIES & INTERESTS

• Travelling new places

• Internet Surfing

• Listening music

PERSONAL DETAILS

Father’s Name: Md Mansoor Alam

28th November 1988

Date of Birth:

Marital Status: Single

Permanent Address: House No.39, Ambedkar Nagar, Gumla, Jharkhand-835027

Contact No.: +91-887*******, +91-933*******

DECLARATION

I hereby declared that the information details given above are correct to the best of my knowledge and bear the

responsibility for the correctness of the above mentioned particulars

Date:

Place: DELHI MD

JAVED ALAM

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