Project Manager Management

C HR IST I NE MACDONALD

480-***-**** *********@*****.*** L inked In

Dear H i r ing Manager,

I came across t he position that I nfotree Service has available on I ndeed.com for a Business

A nalyst and I wanted to take some t ime to relay why I believe I would be a great fi t with I nfotree

Service. I have experience which would lend specific professional expertise as I t ransition

careers to become a Business Analyst and I think that my experienced gained therein would

make me an excellent candidate for this role. K nowing this, I am absolutely dedicated to making

sure I sufficiently explain who I am, why I would be great in this role, and how my tenure would

be an asset to this organization and i ts standard of excellence in all that it does. I want this

cover letter to showcase my skills and hopefully, if given the opportunity, I can use time on the

p hone or in person to also explain how my experience works with my personality to fuse a great

employee together to be on the team.

For a li t tle bit of information about myself, I a ttended Arizona State University and successfully

obtained my Bachelor of Arts in Pre-Modern European History. Upon graduation I stepped into

my first professional role at Enterprise Rent-A-Car where I cultivated a strong communication

and managerial background. Since then, I used these skills when I t ransitioned in to the

f inancial and mortgage industries. W hile my roles have not yet been specifically within business

analysis, working at Grand Canyon University and Bank of America have both adequately

p repared me for success as a BA. I am now extremely proficient in being a liaison for and across

m ulti-level stakeholders which would assist me well in leveraging requirements gathering and

related communication for the benefit of the company and the customer. I a lso am well versed in

root cause analysis which, while not software-specific, has required excellent attention to detail

and understanding of stakeholder interests.

A dditionally, all of my roles have allowed me to develop a very in depth understanding of each on

various personal, business and industry levels. The dynamics of this role helped diversify my

s kill set and challenged me to overcome obstacles and provide managerial support in an effort to

meet quanti tative goals and client satisfaction. They have all been in extremely fast paced, high

s tress and high pressure environments with strong emphasis on time management and hit ting

weekly and monthly goals. All of these skills are c ritical t rai ts to have as a Business Analyst

and have combined to further who I am as a professional and have subsequently aided me in

learning how to make critical decisions needed to ensure efficient business f low.

While I understand this was a lengthy introduction, I want to make sure I have successfully

conveyed my enthusiasm for this opportunity as well as my qualifications for i t. I sincerely do

appreciate any t ime taken to review this cover letter as well as my resume and hope to be

contacted by a representative to discuss this opportunity further.

Regards,

Christine MacDonald

Christine MacDonald

480-***-**** Tempe, AZ

*********@*****.***

L inkedIn

CAREER OBJECT IVE

Looking to obtain a position within an organization within business analysis and project management

w here I can cultivate a career as a Business Analyst or Project Manager for the benefit of the company as

i ts products apply to internal team integration and external subscribers.

EDUCAT ION

Bachelor of Ar ts A rizona State University

History

APPL ICABLE SKILLS

- Data Input and Analysis - Documentation review and validation - SharePoint

- Managerial expertise - Compliance Management - Stakeholder

Communication

E MPLOYMENT H ISTORY

Green Tree Accounts Receivable Specialist 6/2014-Present

Phoenix, AZ

- Re-establish and maintain communication with customers to minimize company loss. Negotiate payoffs, settlements and

payment plans according to company guidelines and established protocols.

- Achieve determined production metrics and goals with a focus on quality of service, adherence to FDCPA and internal

compliance guidelines, and investor/client expectations.

- Lead as a team subject matter expert, assisting the supervisor and department with training, side-by-side coaching, and

in coordinating and executing on the activities of the collections team to achieve assigned goals and meet productivity

standards.

- Complete other projects, duties and assignments as assigned.

- Proactively enforce all Green Tree, Recovery, Compliance policies as well as federal (FDCPA) and state collection laws.

- Work with Latitude and SpeedPay systems, as well as Microsoft Office and other software programs as needed.

Bank of America F HA Processor / Mortgage Loan Servicing 4/2012 -

6/2014

Tempe, AZ

- Worked in short sale negotiations and closings which included managing $10 million in loans (per

month).

- Worked with M icrosoft Office including Outlook, Word, Power Point and Excel; learned, utilized and

worked with SharePoint as well as other company specific software programs.

- Utilized time management for the purpose of handling 55-80 loans at any given t ime.

- Input and updated data; collected and t racked all documentation and information in order to close loans

i n correspondence with deadline requirements.

- Ordered and organized loan documents which included verifying and validating supported income,

assets and liability documentation to assure validity.

- Conducted verification audits on borrowers’ income, credit reports, employment histories, property

appraisals and t i tle insurance information to prepare loan applications for underwri ting submit tal.

- Ensured compliance with company policies, underwrit ing guidelines and lending-program requirements

i ncluding those subject to RESPA, H UD and investors’ guidelines.

Grand Canyon University F inancial Aid Counselor 8/2009

– 12/2011

Tempe, AZ

- Divisional Financial Aid Team Lead position.

- Counseled students and parents regarding financial assistance programs and products, application

p rocedures and debt management (with student loans).

- Reviewed students’ completed government financial aid documents for federal guideline adherence and

s tudent loan qualifications.

- Processed student funding for classes and ensured all governmental student aid guidelines were met.

- Received inbound calls for financial aid department.

- In teracted with various university departments to request information and resolve accounts receivable

issues.

- Calculated financial aid estimates based on tax returns, previous student loans and completed FAFSAs.

- Worked on concierge t icket system and assisted with other duties as necessary.

References

Available Upon Request

Contact this candidate